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When the manager of the accounting department has the knowledge to answer his employees'
questions about current tax regulations, he is displaying - correct answer ✔✔technical skills.
Which of the following refers to a person or group that can affect, or is affected by, an
organization's goals or the means to achieve those goals? - correct answer ✔✔Stakeholder
What name is given to managers who schedule and monitor the work process that turns out the
goods or services of the organization? - correct answer ✔✔Production and operations
managers
What term describes determining what the organization will specifically accomplish and
deciding how to accomplish these goals? - correct answer ✔✔Planning
What are lower or first-line managers? - correct answer ✔✔Managers concerned with the
direct production of items or delivery of service
Mintzberg's description of the roles that managers actually perform is probably most valuable
because it is - correct answer ✔✔based on observation and very specific activities.
Which of the following refers to using resources in a way that produces a desired result? -
correct answer ✔✔Effectively
What is meant by leading? - correct answer ✔✔Influencing others' activities to achieve set goals
, In terms of the organization and its resources, managers are individuals who - correct answer
✔✔make decisions about the organization's resources.
The manager of the Boston Red Sox notices that his outfield star, Fenway Fred, has gone hitless
in his last ten at bats. Which management function is he performing? - correct answer
✔✔Controlling
Electronic business (e-business) involves achieving management goals through the use of -
correct answer ✔✔The Internet
You are the manager of the Fernwood Flailers, a professional baseball team. Feckless Fred, your
slugger, has not hit a home run in his last 200 at bats. You call him in, discuss his home-run
drought, and show him an inspirational videotape of Ken Griffey, Jr., hitting long home runs. You
are - correct answer ✔✔both leading and controlling
Which of the following is NOT a main component of an organization's culture? - correct answer
✔✔Organization size
As defined in the text, organizations are groups of individuals who work together to achieve -
correct answer ✔✔goals and objectives important to them.
You develop a new method of assembling cardboard boxes at the Carlton Cardboard Box
Company that requires two new computerized box-gluers but saves the firm a thousand square
feet of space. What general managerial role category do your actions fall into? - correct answer
✔✔Decisional
When John Scully, former CEO of Apple Computer, said, "The issue is how do I get all the
information I want without getting all the other junk that is out there," he was talking about -
correct answer ✔✔appropriate information processing.