Management Skills Midterm Rutgers UPDATED
QUESTIONS WITH CORRECT ANSWERS.
- Interpersonal: (Justice) - CORRECT ANSWER✅✅✅✅Does one treat another with dignity &
respect?
4 Types of Teams - CORRECT ANSWER✅✅✅✅Problem-Solving
Self-Managed
Cross Functional
Virtual
Achievement - CORRECT ANSWER✅✅✅✅status attained by personal achievements such as
educational attainment, technical skills, talents
Additional Ways to Motivate - Job Characteristics Model - CORRECT ANSWER✅✅✅✅
Additional Ways to Motivate - Job Design - CORRECT ANSWER✅✅✅✅Job Enlargement: more
variety, but similar level tasks -horizontal
Increasing breadth of tasks
Job Enrichment: modifying a job so an employee gains more experience, recognition, stimulation, and
responsibility - vertical
Increase depth of tasks
Job Rotation: move employees from one job to another to give more variety
Ascription - CORRECT ANSWER✅✅✅✅status earned through one's age, family, social connections,
and class into which they were born
,Autonomy - CORRECT ANSWER✅✅✅✅The employee has freedom, independence & discretion is
how they do their job. Ask for examples? - Example: A sales person who schedules their work each day
VS a retail sales person working behind a counter
Big 5 (OCEAN) - CORRECT ANSWER✅✅✅✅Openness(Inventive / Curious; Consistent /Cautious)
Conscientiousness(Efficient / Organized; Easygoing / Careless)
Extraversion(Outgoing / Energetic; Solitary / Reserved)
Agreeableness(Friendly / Compassionate; Cold / Unkind)
Neuroticism(Sensitive / Nervous; Secure / Confident)
Consistency - CORRECT ANSWER✅✅✅✅something must be right or wrong, true or false
Content theories - - CORRECT ANSWER✅✅✅✅focused on "what" motivates individuals. Concerned
with individual's needs and goals:
Maslow's Need Hierarchy Theory
McGregor's Theory X and Theory Y
Alderfer's ERG Theory
McClelland's Needs Theory
Herzberg's Motivation-Hygiene Theory
Contradictions - CORRECT ANSWER✅✅✅✅can be maintained in order to see the complexity of the
situation
Cross Functional - CORRECT ANSWER✅✅✅✅Teams comprised of different areas in an organization
to solve a problem (e.g., manufacturing, procurement, finance, and fulfillment)
Culture - CORRECT ANSWER✅✅✅✅is defined as a set of attitudes, customs and beliefs that define
one group of people from another.
Deductive - CORRECT ANSWER✅✅✅✅emphasize abstract thinking, symbolism, analogies,
metaphors
, Deep level diversity - CORRECT ANSWER✅✅✅✅features that are not readily apparent, such as
attitudes, opinions, information and values
Dimensions of Organizational Justice - CORRECT ANSWER✅✅✅✅DISTRIBUTIVE
PROCEDURAL
INTERACTIONAL
Distributive Justice - CORRECT ANSWER✅✅✅✅Employee judgments about the appropriateness of
the resource allocation decision (i.e., the fairness of the levels at which resources are distributed among
parties
Diversity Definition - CORRECT ANSWER✅✅✅✅Differences and similarities with respect to
ethnicity, race, culture, gender, age, functional and educational backgrounds, lifestyle preferences,
tenure within the organization, personality traits, and ways of thinking.
Essentially, anything people could use to tell themselves that another person is different
Diversity Fault Lines - CORRECT ANSWER✅✅✅✅Subgroups or coalitions that emerge naturally
within teams, typically along various demographic lines
Driven by surface- OR deep-level diversity
Consequences and implications:
Limits knowledge sharing
Creates perceptions of "in-groups" vs "out-groups"
Conflict/tensions between sub-groups
Effective Feedback Steps - CORRECT ANSWER✅✅✅✅1. The person understands the feedback.
Hence: Feedback should be specific. Also, use recent examples of behavior.
2. The person accepts the feedback.
Hence: Receiver must feel valued and no blame should be assigned.
3. The person can do something about the feedback.
QUESTIONS WITH CORRECT ANSWERS.
- Interpersonal: (Justice) - CORRECT ANSWER✅✅✅✅Does one treat another with dignity &
respect?
4 Types of Teams - CORRECT ANSWER✅✅✅✅Problem-Solving
Self-Managed
Cross Functional
Virtual
Achievement - CORRECT ANSWER✅✅✅✅status attained by personal achievements such as
educational attainment, technical skills, talents
Additional Ways to Motivate - Job Characteristics Model - CORRECT ANSWER✅✅✅✅
Additional Ways to Motivate - Job Design - CORRECT ANSWER✅✅✅✅Job Enlargement: more
variety, but similar level tasks -horizontal
Increasing breadth of tasks
Job Enrichment: modifying a job so an employee gains more experience, recognition, stimulation, and
responsibility - vertical
Increase depth of tasks
Job Rotation: move employees from one job to another to give more variety
Ascription - CORRECT ANSWER✅✅✅✅status earned through one's age, family, social connections,
and class into which they were born
,Autonomy - CORRECT ANSWER✅✅✅✅The employee has freedom, independence & discretion is
how they do their job. Ask for examples? - Example: A sales person who schedules their work each day
VS a retail sales person working behind a counter
Big 5 (OCEAN) - CORRECT ANSWER✅✅✅✅Openness(Inventive / Curious; Consistent /Cautious)
Conscientiousness(Efficient / Organized; Easygoing / Careless)
Extraversion(Outgoing / Energetic; Solitary / Reserved)
Agreeableness(Friendly / Compassionate; Cold / Unkind)
Neuroticism(Sensitive / Nervous; Secure / Confident)
Consistency - CORRECT ANSWER✅✅✅✅something must be right or wrong, true or false
Content theories - - CORRECT ANSWER✅✅✅✅focused on "what" motivates individuals. Concerned
with individual's needs and goals:
Maslow's Need Hierarchy Theory
McGregor's Theory X and Theory Y
Alderfer's ERG Theory
McClelland's Needs Theory
Herzberg's Motivation-Hygiene Theory
Contradictions - CORRECT ANSWER✅✅✅✅can be maintained in order to see the complexity of the
situation
Cross Functional - CORRECT ANSWER✅✅✅✅Teams comprised of different areas in an organization
to solve a problem (e.g., manufacturing, procurement, finance, and fulfillment)
Culture - CORRECT ANSWER✅✅✅✅is defined as a set of attitudes, customs and beliefs that define
one group of people from another.
Deductive - CORRECT ANSWER✅✅✅✅emphasize abstract thinking, symbolism, analogies,
metaphors
, Deep level diversity - CORRECT ANSWER✅✅✅✅features that are not readily apparent, such as
attitudes, opinions, information and values
Dimensions of Organizational Justice - CORRECT ANSWER✅✅✅✅DISTRIBUTIVE
PROCEDURAL
INTERACTIONAL
Distributive Justice - CORRECT ANSWER✅✅✅✅Employee judgments about the appropriateness of
the resource allocation decision (i.e., the fairness of the levels at which resources are distributed among
parties
Diversity Definition - CORRECT ANSWER✅✅✅✅Differences and similarities with respect to
ethnicity, race, culture, gender, age, functional and educational backgrounds, lifestyle preferences,
tenure within the organization, personality traits, and ways of thinking.
Essentially, anything people could use to tell themselves that another person is different
Diversity Fault Lines - CORRECT ANSWER✅✅✅✅Subgroups or coalitions that emerge naturally
within teams, typically along various demographic lines
Driven by surface- OR deep-level diversity
Consequences and implications:
Limits knowledge sharing
Creates perceptions of "in-groups" vs "out-groups"
Conflict/tensions between sub-groups
Effective Feedback Steps - CORRECT ANSWER✅✅✅✅1. The person understands the feedback.
Hence: Feedback should be specific. Also, use recent examples of behavior.
2. The person accepts the feedback.
Hence: Receiver must feel valued and no blame should be assigned.
3. The person can do something about the feedback.
