Correction Officer Chapter 2
Communication Exam Questions and
Answers
The primary function of communication is - correct Answer-- To facilitate the interaction
between persons to initiate some form of action
Interpersonal Communication involves - correct Answer-- The exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
- Behavior to affect some kind of action.
Correction Officer must plan interactions by following these basic elements of
communication - correct Answer-- Constructing the massage
- Conveying the massage via verbal nonverbal telecommunication or written format to
the person or group to whom it is intended.
- Allowing time for the person or group to receive and understand the massage
- Gauging whether one has receive an appropriate response or change in behavior from
the person or group to whom the massage was addressed
Nonverbal Communication is very important when officers interact with inmates visitor
and staff they give and receive countless nonverbal signals - correct Answer-- The
behavior may include gestures
- Facials Expressions
- Methods of eye contact
- Postures whether Seated or Standing that send a strong massage
- Officer may may observe that an inmates verbal expression are inconsistent with his
or her facial expression
- Postures or other nonverbal cues
Nonverbal communication - correct Answer-- Should reinforce or complement verbal
communication
A Nonverbal Cue is - correct Answer-- The used of posture
- Facial expression and body movement to communicate
- as opposed to speaking or writing
- nonverbal cues will help an officer analyze an inmates responses
, - Clenched fists pacing briskly clenched teeth or clear reluctance to communicate may
indicate anger rage or irritation
Each situation must be addressed - correct Answer-- Individually
- Various cultural
- social considerations must be taken into account before interpreting nonverbal cues
Barriers may result in miscommunication between - correct Answer-- Sender and
Receiver of massage
- Use of profane derogatory or disrespectful language
- Stereotyping
- Lack of cultural understanding
Proper positioning officer should communicate - correct Answer-- Strength confidence
- Interest through body languages and demeanor
- When interacting with others a technique sometimes called Posture
Effective listening requires giving full attention to what is being said and taking time to
understand the massage without interrupting - correct Answer-- Maintaining eye contact
facing the speaker and leaning slightly forward to confirm attentiveness through body
languages
- Keeping an open mind and avoiding bias in order to hear all the facts
- Identifying key words that should alert what someone has said to the officer such as
kill suicide getting out hang
- Identifying the intensity of speech in terms of voice volume emotion pitch and tone
- Paraphrasing back what someone has said to reassure him or her of the messages
clarity
- Asking questions for clarification or more information
A verbal command - correct Answer-- Is an authoritative statement used influence or
give orders to a person or group
Command presence - correct Answer-- Is the way an officer projects an image of
authority and confidence and lets inmates know that he or she is in charge and in
control characteristics of officer command presence include personal appearance
(uniform personal grooming and upright posture) poise confidence and a professional
demeanor
Courtesy - correct Answer-is act of being respectful when interacting with others and
threating them in a dignified manner regardless of their status race gender appearance
or behavior
Generally when using the telephone - correct Answer-- Officer should greet the caller
identify themselves and their location and use a non threating tone
Officer use Radios - correct Answer-- To send and receive vital information
Communication Exam Questions and
Answers
The primary function of communication is - correct Answer-- To facilitate the interaction
between persons to initiate some form of action
Interpersonal Communication involves - correct Answer-- The exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
- Behavior to affect some kind of action.
Correction Officer must plan interactions by following these basic elements of
communication - correct Answer-- Constructing the massage
- Conveying the massage via verbal nonverbal telecommunication or written format to
the person or group to whom it is intended.
- Allowing time for the person or group to receive and understand the massage
- Gauging whether one has receive an appropriate response or change in behavior from
the person or group to whom the massage was addressed
Nonverbal Communication is very important when officers interact with inmates visitor
and staff they give and receive countless nonverbal signals - correct Answer-- The
behavior may include gestures
- Facials Expressions
- Methods of eye contact
- Postures whether Seated or Standing that send a strong massage
- Officer may may observe that an inmates verbal expression are inconsistent with his
or her facial expression
- Postures or other nonverbal cues
Nonverbal communication - correct Answer-- Should reinforce or complement verbal
communication
A Nonverbal Cue is - correct Answer-- The used of posture
- Facial expression and body movement to communicate
- as opposed to speaking or writing
- nonverbal cues will help an officer analyze an inmates responses
, - Clenched fists pacing briskly clenched teeth or clear reluctance to communicate may
indicate anger rage or irritation
Each situation must be addressed - correct Answer-- Individually
- Various cultural
- social considerations must be taken into account before interpreting nonverbal cues
Barriers may result in miscommunication between - correct Answer-- Sender and
Receiver of massage
- Use of profane derogatory or disrespectful language
- Stereotyping
- Lack of cultural understanding
Proper positioning officer should communicate - correct Answer-- Strength confidence
- Interest through body languages and demeanor
- When interacting with others a technique sometimes called Posture
Effective listening requires giving full attention to what is being said and taking time to
understand the massage without interrupting - correct Answer-- Maintaining eye contact
facing the speaker and leaning slightly forward to confirm attentiveness through body
languages
- Keeping an open mind and avoiding bias in order to hear all the facts
- Identifying key words that should alert what someone has said to the officer such as
kill suicide getting out hang
- Identifying the intensity of speech in terms of voice volume emotion pitch and tone
- Paraphrasing back what someone has said to reassure him or her of the messages
clarity
- Asking questions for clarification or more information
A verbal command - correct Answer-- Is an authoritative statement used influence or
give orders to a person or group
Command presence - correct Answer-- Is the way an officer projects an image of
authority and confidence and lets inmates know that he or she is in charge and in
control characteristics of officer command presence include personal appearance
(uniform personal grooming and upright posture) poise confidence and a professional
demeanor
Courtesy - correct Answer-is act of being respectful when interacting with others and
threating them in a dignified manner regardless of their status race gender appearance
or behavior
Generally when using the telephone - correct Answer-- Officer should greet the caller
identify themselves and their location and use a non threating tone
Officer use Radios - correct Answer-- To send and receive vital information
