,ADB1602 Assignment 2 Semester 1 2025 - DUE
May 2025 ;100 % TRUSTED workings, Expert
Solved, Explanations and Solutions.
A+ TARGET
Question 1 (15) Read the following scenario and answer the
question that follows: The CEO, Mrs Mokoena, pages Mr Sibiya,
the work supervisor, to come to his office. When Mr Sibiya
walks in a minute or two later, the CEO is having what appears
to be a very important telephone conversation. In due course
he replaces the receiver, but his mind is clearly still very much
on what he has just heard. “Hello, Mr Sibiya. Please sit down.
This is why I called you: at the moment, we have an official
lunch break lasting one hour. As from the first of next month, I
want to reduce the lunch break to 30 minutes only and bring
the afternoon quitting time forward by half an hour. No doubt
the staff will appreciate the opportunity to get home earlier.
Will you please inform everyone concerned? Thanks for your
time.” Mr Mokoena begins to examine some papers on his desk
and waves her hand to indicate that she has nothing further to
tell the supervisor. The supervisor, in turn, opens his mouth as if
starting to say something, but thinks better of it. All he utters is
a weak, “Okay, Mrs Mokoena”, before exiting. 1. All the
components of the communication process are illustrated in
this scenario. Describe and explain the communication process
with regard to the scenario above. Question 2 (15) 2. A
, communication channel is the medium through which a
message is conveyed from a sender to a recipient. Explain the
different types of communication mediums. Question 3 (20) 3.1
Any form of written communication goes through many steps.
Discuss the eight steps of the written communication process.
(8) 3.2 List the guidelines for an oral representation. (7) 3.3 List
five (5) reasons why a report is used. (5) Question 4 (20) The
business letter remains a very effective, popular, and important
medium of communication. You are the office manager of
Soshanguve Electronics (Pty) Ltd. You received a complaint from
Mr Mpofu, the manager of the local store. He is complaining
about the poor quality of the laptops you supplied with his last
order. Write a reply to his complaint indicating what steps you
are going take to correct this matter. The letter should be in the
format of a business letter.
Question 1 (15)
Describe and explain the communication process with regard
to the scenario above.
The communication process consists of the following
components: sender, message, encoding, channel, receiver,
decoding, feedback, and noise/barriers. Here's how they are
reflected in the scenario:
May 2025 ;100 % TRUSTED workings, Expert
Solved, Explanations and Solutions.
A+ TARGET
Question 1 (15) Read the following scenario and answer the
question that follows: The CEO, Mrs Mokoena, pages Mr Sibiya,
the work supervisor, to come to his office. When Mr Sibiya
walks in a minute or two later, the CEO is having what appears
to be a very important telephone conversation. In due course
he replaces the receiver, but his mind is clearly still very much
on what he has just heard. “Hello, Mr Sibiya. Please sit down.
This is why I called you: at the moment, we have an official
lunch break lasting one hour. As from the first of next month, I
want to reduce the lunch break to 30 minutes only and bring
the afternoon quitting time forward by half an hour. No doubt
the staff will appreciate the opportunity to get home earlier.
Will you please inform everyone concerned? Thanks for your
time.” Mr Mokoena begins to examine some papers on his desk
and waves her hand to indicate that she has nothing further to
tell the supervisor. The supervisor, in turn, opens his mouth as if
starting to say something, but thinks better of it. All he utters is
a weak, “Okay, Mrs Mokoena”, before exiting. 1. All the
components of the communication process are illustrated in
this scenario. Describe and explain the communication process
with regard to the scenario above. Question 2 (15) 2. A
, communication channel is the medium through which a
message is conveyed from a sender to a recipient. Explain the
different types of communication mediums. Question 3 (20) 3.1
Any form of written communication goes through many steps.
Discuss the eight steps of the written communication process.
(8) 3.2 List the guidelines for an oral representation. (7) 3.3 List
five (5) reasons why a report is used. (5) Question 4 (20) The
business letter remains a very effective, popular, and important
medium of communication. You are the office manager of
Soshanguve Electronics (Pty) Ltd. You received a complaint from
Mr Mpofu, the manager of the local store. He is complaining
about the poor quality of the laptops you supplied with his last
order. Write a reply to his complaint indicating what steps you
are going take to correct this matter. The letter should be in the
format of a business letter.
Question 1 (15)
Describe and explain the communication process with regard
to the scenario above.
The communication process consists of the following
components: sender, message, encoding, channel, receiver,
decoding, feedback, and noise/barriers. Here's how they are
reflected in the scenario:
