IS 301 Lecture 5 Exam Questions and Correct
Answers.
Which of the following statement best describes a pull-based model?
In a pull-based model, production master schedules are based on forecasts or best guesses of
demand for products, and products are `pushed` to customers.
Tools enabling a business to link customer conversations, data, and relationships from
social networking sites to CRM processes are called __________.
social CRM
Which of the following statements best describes demand planning?
Demand planning determines how many product a business needs to satisfy all of its customers'
demands.
Which of the following statement best describes a push-based model?
In a push-based model, actual customer orders or purchases trigger events in the supply chain.
In enterprise applications, tools for flexible reporting, ad hoc analysis, interactive
dashboards, what-if scenario analysis, and data visualization are a part of __________.
business intelligence tools
Partner relationship management is a comprehensive CRM package that will __________.
best assist a company in enhancing its collaboration with distributors and retailers
In a(n) __________ model, actual customer orders or purchases trigger events in the supply
chain. Transactions produce and deliver only what customers have ordered and move up
the supply chain from retailers to distributors to manufacturers and eventually to
suppliers.
pull-based
Which of the following statements about an enterprise system is true?
,It helps find ways to increase accurate on-time shipments of a company.
Which of the following comprehensive CRM packages will best assist the company in
enhancing its collaboration with distributors and retailers?
Partner relationship management
__________ determines how much product a business needs to satisfy all of its customers'
demand.
Demand planning
A(n) __________ is an integrated suite of business applications for virtually every
department, process, and industry, allowing companies to integrate information across
operations on a company-wide basis using one large database.
enterprise system
__________ measures the number of customers who stop using or purchasing products or
services from a company.
The churn rate
What is the bullwhip effect?
The bullwhip effect is a phenomenon in which information about the demand for a product gets
distorted as it passes from one entity to the next across the supply chain.
Which of the following statements about the implementation of enterprise applications is
true?
Enterprise applications require not only deep-seated technological changes but also fundamental
changes to the way the business operates.
In enterprise applications, tools for flexible reporting, ad hoc analysis, interactive
dashboards, what-if scenario analysis, and data visualization are a part of __________.
business intelligence tools
What is a touch point?
, A touch point is a method of interaction with the customer, such as telephone, e-mail, customer
service desk, conventional mail, Facebook, Twitter, Web site, wireless device, or retail store.
Which of the following best describes a supply chain?
A supply chain is a network of organizations and business processes for procuring raw materials,
transforming these materials into intermediate and finished products, and distributing the
finished products to customers.
Which of the following statements about the just-in-time strategy is true?
The just-in-time strategy is a scheduling system for minimizing inventory by having components
arrive exactly at the moment they are needed and finished goods shipped as soon as they leave
the assembly line.
Which of the following best describes supply chain execution systems?
Supply chain execution systems manage the flow of products through distribution centers and
warehouses to ensure that products are delivered to the right locations in the most efficient
manner.
In a(n) __________ model, production master schedules are based on forecasts for best
guesses of demand for products, and products are pushed to customers.
push-based
__________ deals with employee issues that are closely related to CRM, such as setting
objectives, employee performance management, performance-based compensation, and
employee training.
Employee relationship management
Which of the following best describes social CRM?
Social CRM is tools enabling a business to link customer conversations, data, and relationships
from social networking sites to CRM processes.
Which of the following statements about an enterprise system is true?
It provides firmwide information to help managers make better decisions.
Answers.
Which of the following statement best describes a pull-based model?
In a pull-based model, production master schedules are based on forecasts or best guesses of
demand for products, and products are `pushed` to customers.
Tools enabling a business to link customer conversations, data, and relationships from
social networking sites to CRM processes are called __________.
social CRM
Which of the following statements best describes demand planning?
Demand planning determines how many product a business needs to satisfy all of its customers'
demands.
Which of the following statement best describes a push-based model?
In a push-based model, actual customer orders or purchases trigger events in the supply chain.
In enterprise applications, tools for flexible reporting, ad hoc analysis, interactive
dashboards, what-if scenario analysis, and data visualization are a part of __________.
business intelligence tools
Partner relationship management is a comprehensive CRM package that will __________.
best assist a company in enhancing its collaboration with distributors and retailers
In a(n) __________ model, actual customer orders or purchases trigger events in the supply
chain. Transactions produce and deliver only what customers have ordered and move up
the supply chain from retailers to distributors to manufacturers and eventually to
suppliers.
pull-based
Which of the following statements about an enterprise system is true?
,It helps find ways to increase accurate on-time shipments of a company.
Which of the following comprehensive CRM packages will best assist the company in
enhancing its collaboration with distributors and retailers?
Partner relationship management
__________ determines how much product a business needs to satisfy all of its customers'
demand.
Demand planning
A(n) __________ is an integrated suite of business applications for virtually every
department, process, and industry, allowing companies to integrate information across
operations on a company-wide basis using one large database.
enterprise system
__________ measures the number of customers who stop using or purchasing products or
services from a company.
The churn rate
What is the bullwhip effect?
The bullwhip effect is a phenomenon in which information about the demand for a product gets
distorted as it passes from one entity to the next across the supply chain.
Which of the following statements about the implementation of enterprise applications is
true?
Enterprise applications require not only deep-seated technological changes but also fundamental
changes to the way the business operates.
In enterprise applications, tools for flexible reporting, ad hoc analysis, interactive
dashboards, what-if scenario analysis, and data visualization are a part of __________.
business intelligence tools
What is a touch point?
, A touch point is a method of interaction with the customer, such as telephone, e-mail, customer
service desk, conventional mail, Facebook, Twitter, Web site, wireless device, or retail store.
Which of the following best describes a supply chain?
A supply chain is a network of organizations and business processes for procuring raw materials,
transforming these materials into intermediate and finished products, and distributing the
finished products to customers.
Which of the following statements about the just-in-time strategy is true?
The just-in-time strategy is a scheduling system for minimizing inventory by having components
arrive exactly at the moment they are needed and finished goods shipped as soon as they leave
the assembly line.
Which of the following best describes supply chain execution systems?
Supply chain execution systems manage the flow of products through distribution centers and
warehouses to ensure that products are delivered to the right locations in the most efficient
manner.
In a(n) __________ model, production master schedules are based on forecasts for best
guesses of demand for products, and products are pushed to customers.
push-based
__________ deals with employee issues that are closely related to CRM, such as setting
objectives, employee performance management, performance-based compensation, and
employee training.
Employee relationship management
Which of the following best describes social CRM?
Social CRM is tools enabling a business to link customer conversations, data, and relationships
from social networking sites to CRM processes.
Which of the following statements about an enterprise system is true?
It provides firmwide information to help managers make better decisions.
