Guide Wire Claim Center Professional
Exam Questions With Complete
Solutions
/. What does an end user need to access a GW app - Answer-A supported web browser
and a valid username and password
/.What is one thing that determines what data is gathered on a claim intake screen -
Answer-Type of claim (auto, homeowners)
/.When a user attempts to log into CC, what 3 pieces of info does the app attempt to
determine? - Answer-1. can the user be authenticated
2. what are the users roles
3. what is the users startup page
/.What is the purpose of an exposure? - Answer-Used to track potential payments on
one coverage for one claimant
/.What are two mechanisms used to determine if a payment requires approval? -
Answer-1. Authority Limits
2. Transaction Approval Rules
/.What two mechanisms are referred to as a check? - Answer-A physical paper check
and an EFT
/.What is a set of activities on a claim called? - Answer-A workplan
/.What are the three types of service requests? - Answer-1. Service only
2. Quote only
3 Quote and service
/.What is an incident? - Answer-The 'what" that was lost or damaged
/.What are the six assignable objects in CC base configuration? - Answer-1. Claims
2. Exposures
3. Activities
4. Service requests
5. Matter (litigation)
6. Subrogation
/.When does object assignment happen? - Answer-Object creation and manual object
reassignment
, /.What are the two basic building blocks of the CC org structure - Answer-Users and
groups
/.What is the difference between a policy and a PolicyType in CC? - Answer-Policy - a
product that is sold to customers, promises to pay money for specified loss types.
Contract between insured and insurer
PolicyType - Identifies the line of business associated with a policy, and indicates the
coverages (CoverageTypes) that can be associated with the policy
/.What is the purpose of a CoverageSubtype? - Answer-It connects coverage types to
exposure types
/.What are some coverage types? - Answer-Collision, comprehensive, general liability,
medical payments
/.What is the purpose of segmentation? - Answer-Process of determining a strategy for
processing a claim. determines complexity so that appropriate assignment can be made
/.What happens during automated claim setup? - Answer-1. The claim is segmented
2. The claim is assigned to a group and user
3. Activities may be created for work that must be done on the claim
/.What are 3 ways a claim can be entered into CC? - Answer-1. Portal
2. External application
3. New claim wizard
/.What are the highest and lowest levels of maturity of a claim and exposure? - Answer-
Ability to pay and New loss completion
/.What are two attributes of a group used in determining assignment? - Answer-Group
type and group region
/.What is the purpose of assignment in automated claim setup? - Answer-To determines
the owner of the claim and exposures
/.What are the 3 steps of automated claim setup? - Answer-1. Segmentation
2. Assignment
3. Workplan (activities)
/.How does CC manage a contact that has multiple relationships to a claim? - Answer-
through the ClaimContact entity
Exam Questions With Complete
Solutions
/. What does an end user need to access a GW app - Answer-A supported web browser
and a valid username and password
/.What is one thing that determines what data is gathered on a claim intake screen -
Answer-Type of claim (auto, homeowners)
/.When a user attempts to log into CC, what 3 pieces of info does the app attempt to
determine? - Answer-1. can the user be authenticated
2. what are the users roles
3. what is the users startup page
/.What is the purpose of an exposure? - Answer-Used to track potential payments on
one coverage for one claimant
/.What are two mechanisms used to determine if a payment requires approval? -
Answer-1. Authority Limits
2. Transaction Approval Rules
/.What two mechanisms are referred to as a check? - Answer-A physical paper check
and an EFT
/.What is a set of activities on a claim called? - Answer-A workplan
/.What are the three types of service requests? - Answer-1. Service only
2. Quote only
3 Quote and service
/.What is an incident? - Answer-The 'what" that was lost or damaged
/.What are the six assignable objects in CC base configuration? - Answer-1. Claims
2. Exposures
3. Activities
4. Service requests
5. Matter (litigation)
6. Subrogation
/.When does object assignment happen? - Answer-Object creation and manual object
reassignment
, /.What are the two basic building blocks of the CC org structure - Answer-Users and
groups
/.What is the difference between a policy and a PolicyType in CC? - Answer-Policy - a
product that is sold to customers, promises to pay money for specified loss types.
Contract between insured and insurer
PolicyType - Identifies the line of business associated with a policy, and indicates the
coverages (CoverageTypes) that can be associated with the policy
/.What is the purpose of a CoverageSubtype? - Answer-It connects coverage types to
exposure types
/.What are some coverage types? - Answer-Collision, comprehensive, general liability,
medical payments
/.What is the purpose of segmentation? - Answer-Process of determining a strategy for
processing a claim. determines complexity so that appropriate assignment can be made
/.What happens during automated claim setup? - Answer-1. The claim is segmented
2. The claim is assigned to a group and user
3. Activities may be created for work that must be done on the claim
/.What are 3 ways a claim can be entered into CC? - Answer-1. Portal
2. External application
3. New claim wizard
/.What are the highest and lowest levels of maturity of a claim and exposure? - Answer-
Ability to pay and New loss completion
/.What are two attributes of a group used in determining assignment? - Answer-Group
type and group region
/.What is the purpose of assignment in automated claim setup? - Answer-To determines
the owner of the claim and exposures
/.What are the 3 steps of automated claim setup? - Answer-1. Segmentation
2. Assignment
3. Workplan (activities)
/.How does CC manage a contact that has multiple relationships to a claim? - Answer-
through the ClaimContact entity
