CAD100 COMPREHENSIVE EXAM 2025 QUESTIONS WITH
ANSWERS RATED A+
✔✔False - ✔✔True or False: It is possible to reschedule an appointment without
canceling the original appointment.
✔✔The patient has a PCP who has a schedule in the department you're scheduling in. -
✔✔You are scheduling a patient for an office visit. You launch Book It and a provider
appears automatically in the Provider field. Which of the following must be true? Choose
only ONE answer.
The provider is the one who is most available in that department.
Someone else accessed the Book It activity for this patient and saved this information
for you.
The patient has a PCP who has a schedule in the department you're scheduling in.
This department only has one provider.
✔✔Guarantor - ✔✔Which one of the following is responsible for any balance not
covered by insurance? Choose only ONE answer.
Patient
Subscriber
Guarantor
Member
✔✔True - ✔✔True or False: Each guarantor account can only have one guarantor.
✔✔False: Patients can have multiple types of guarantor accounts linked to them
(Personal/Family, Workers Compensation, Third Party Liability, etc.) - ✔✔True or False:
One patient can only have one guarantor account.
✔✔True - ✔✔True or False: The bill for any balance not covered by insurance will be
sent to the guarantor.
✔✔City (or ZIP) - ✔✔Hyperspace automatically enters the corresponding city, state,
country, and county fields based on the ZIP code you enter in the
______________________ field. Choose only ONE answer.
Address
City (or ZIP)
ZIP
Country
✔✔Patient - ✔✔Which one of the following addresses is used for appointment
reminders? Choose only ONE answer.
,Patient
Guarantor
Subscriber
Member
✔✔False: The patient's permanent address is used for sending appointment reminders,
letters, and lab results. Statements would be sent to the address of the guarantor
(stored in the guarantor account). - ✔✔True or False: The patient's permanent address
is where the patient will receive statements.
✔✔Launch Patient Contacts - ✔✔You are in Registration and a patient would like to
update their emergency contact information. What will you click to make this update?
Choose only ONE answer.
Additional Demographics
Launch Patient Contacts
Emergency Contacts
Demographics
✔✔False - ✔✔True or False: A guarantor account is a record that holds insurance
information for a patient.
✔✔Personal/Family - ✔✔Which of the following guarantor account types is selected by
default when you begin to add a guarantor account to a new adult patient? Choose only
ONE answer.
Personal/Family
Self
Workers Comp
Third Party Liability
✔✔It links the patient address to the guarantor address - ✔✔Which of the following
statements are true about setting the Address link? field on the Guarantor Info form to
"Yes"? Choose only ONE answer.
It links the patient address to the guarantor address
It links the guarantor address to the subscriber address
It links the patient address to the subscriber address
It links the guarantor employer to the patient employer
✔✔A notification appears in the Checklist. - ✔✔How does Hyperspace alert you when a
coverage eligibility response has been received? Choose only ONE answer.
A notification appears in the Checklist.
The Create New Coverage button blinks.
, A message is sent to the user's In Basket.
The Eligibility Query form appears.
✔✔They store information about where to send claims. - ✔✔Which of the following best
describes the purpose of coverage records? Choose only ONE answer.
They store information needed to send a bill for balances not covered by insurance.
They store information about where to send claims.
They store information about where to send appointment reminders.
They house all of the charges, payments, and adjustments for a hospital stay.
✔✔Epic Menu - ✔✔Where is Epic's search feature?
✔✔Appts (on the Hyperspace toolbar) - ✔✔Where do you go to begin the scheduling
process for a new patient?
✔✔You are required to search for a patient record before creating a new record. This is
done to prevent duplicate records. - ✔✔Why are you unable to click Create New Patient
on the Search for a Patient window prior to searching for a new patient record?
✔✔False; they are sent to the guarantor's address - ✔✔True or False: Billing
correspondence (statements/bills, letters, etc.) will be sent to the patient's permanent
address.
✔✔Care Teams - ✔✔In which activity do you enter PCP information for a patient?
✔✔A and C - ✔✔A guarantor account record stores which of the following pieces of
information (Choose ALL that apply):
A) Name and address for the guarantor
B) Subscriber name and ID
C) Professional billing charges
✔✔A generic coverage - ✔✔If a payer does not exist in your system, what should you
create instead?
✔✔Claim address - ✔✔What must you manually populate on a generic coverage to
ensure the claim is sent to the correct payer?
✔✔After you enter the visit type in Book It. - ✔✔If a decision tree is needed for
scheduling, when does it appear during the scheduling process?
✔✔True - ✔✔True or False: Based on the answers to the questions within a decision
tree, the system can alert you to which visit type should be scheduled.
ANSWERS RATED A+
✔✔False - ✔✔True or False: It is possible to reschedule an appointment without
canceling the original appointment.
✔✔The patient has a PCP who has a schedule in the department you're scheduling in. -
✔✔You are scheduling a patient for an office visit. You launch Book It and a provider
appears automatically in the Provider field. Which of the following must be true? Choose
only ONE answer.
The provider is the one who is most available in that department.
Someone else accessed the Book It activity for this patient and saved this information
for you.
The patient has a PCP who has a schedule in the department you're scheduling in.
This department only has one provider.
✔✔Guarantor - ✔✔Which one of the following is responsible for any balance not
covered by insurance? Choose only ONE answer.
Patient
Subscriber
Guarantor
Member
✔✔True - ✔✔True or False: Each guarantor account can only have one guarantor.
✔✔False: Patients can have multiple types of guarantor accounts linked to them
(Personal/Family, Workers Compensation, Third Party Liability, etc.) - ✔✔True or False:
One patient can only have one guarantor account.
✔✔True - ✔✔True or False: The bill for any balance not covered by insurance will be
sent to the guarantor.
✔✔City (or ZIP) - ✔✔Hyperspace automatically enters the corresponding city, state,
country, and county fields based on the ZIP code you enter in the
______________________ field. Choose only ONE answer.
Address
City (or ZIP)
ZIP
Country
✔✔Patient - ✔✔Which one of the following addresses is used for appointment
reminders? Choose only ONE answer.
,Patient
Guarantor
Subscriber
Member
✔✔False: The patient's permanent address is used for sending appointment reminders,
letters, and lab results. Statements would be sent to the address of the guarantor
(stored in the guarantor account). - ✔✔True or False: The patient's permanent address
is where the patient will receive statements.
✔✔Launch Patient Contacts - ✔✔You are in Registration and a patient would like to
update their emergency contact information. What will you click to make this update?
Choose only ONE answer.
Additional Demographics
Launch Patient Contacts
Emergency Contacts
Demographics
✔✔False - ✔✔True or False: A guarantor account is a record that holds insurance
information for a patient.
✔✔Personal/Family - ✔✔Which of the following guarantor account types is selected by
default when you begin to add a guarantor account to a new adult patient? Choose only
ONE answer.
Personal/Family
Self
Workers Comp
Third Party Liability
✔✔It links the patient address to the guarantor address - ✔✔Which of the following
statements are true about setting the Address link? field on the Guarantor Info form to
"Yes"? Choose only ONE answer.
It links the patient address to the guarantor address
It links the guarantor address to the subscriber address
It links the patient address to the subscriber address
It links the guarantor employer to the patient employer
✔✔A notification appears in the Checklist. - ✔✔How does Hyperspace alert you when a
coverage eligibility response has been received? Choose only ONE answer.
A notification appears in the Checklist.
The Create New Coverage button blinks.
, A message is sent to the user's In Basket.
The Eligibility Query form appears.
✔✔They store information about where to send claims. - ✔✔Which of the following best
describes the purpose of coverage records? Choose only ONE answer.
They store information needed to send a bill for balances not covered by insurance.
They store information about where to send claims.
They store information about where to send appointment reminders.
They house all of the charges, payments, and adjustments for a hospital stay.
✔✔Epic Menu - ✔✔Where is Epic's search feature?
✔✔Appts (on the Hyperspace toolbar) - ✔✔Where do you go to begin the scheduling
process for a new patient?
✔✔You are required to search for a patient record before creating a new record. This is
done to prevent duplicate records. - ✔✔Why are you unable to click Create New Patient
on the Search for a Patient window prior to searching for a new patient record?
✔✔False; they are sent to the guarantor's address - ✔✔True or False: Billing
correspondence (statements/bills, letters, etc.) will be sent to the patient's permanent
address.
✔✔Care Teams - ✔✔In which activity do you enter PCP information for a patient?
✔✔A and C - ✔✔A guarantor account record stores which of the following pieces of
information (Choose ALL that apply):
A) Name and address for the guarantor
B) Subscriber name and ID
C) Professional billing charges
✔✔A generic coverage - ✔✔If a payer does not exist in your system, what should you
create instead?
✔✔Claim address - ✔✔What must you manually populate on a generic coverage to
ensure the claim is sent to the correct payer?
✔✔After you enter the visit type in Book It. - ✔✔If a decision tree is needed for
scheduling, when does it appear during the scheduling process?
✔✔True - ✔✔True or False: Based on the answers to the questions within a decision
tree, the system can alert you to which visit type should be scheduled.
