Module 3_ Communication & Patient
Centered Care (Quiz Questions)
correctly answered to pass
Two days after an ileostomy, the patient refuses nursing care and requests to be left alone.
What should be the nurse's first action?
a) Encourage the client to verbalize his feelings
b) Allow the client the privacy he requests
c) Invite a member of the ostomy association for a visit
d) Tell the client that he must begin to deal with the situation - correct answer ✔✔a) Encourage
the client to verbalize his feelings
What therapeutic communication technique does this interaction demonstrate?
Nurse: "Tell me more about that."
a) Giving information
b) Restating/paraphrasing
c) Open ended questions
d) Changing subject - correct answer ✔✔c) Open ended questions
During an interaction with a newly admitted patient who suddenly becomes silent and stares off
into space, what is the most therapeutic response by the nurse?
a) "Don't you want to talk anymore"
b) "I know I've done something to upset you"
, c) "Why have you fallen silent"
d) "I noticed you have become very quiet" - correct answer ✔✔d) "I noticed you have become
very quiet"
A patient states "I am dying." The nurse responds "You believe that you are dying?" which
therapeutic approach did the nurse use?
a) Focusing
b) Clarifying
c) Giving information
d) Summarizing - correct answer ✔✔b) Clarifying
Which of the following is the most crucial goal of therapeutic communication when helping
patients deal with personal issues and painful feelings?
a) Communication empathy through maintaining gentle touching of the patient
b) Conveying respect and acceptance even if all of the patient's behaviors are not tolerated
c) Mutual sharing of information, spontaneity, emotions, and intimacy
d) Guaranteeing total confidentiality and anonymity for the patient - correct answer ✔✔b)
Conveying respect and acceptance even if all of the patient's behaviors are not tolerated
In what phase of the helping relationship does the nurse review patient assessment data and
develops a plan of action?
a) Preinteraction phase
b) Introductory phase
c) Working phase
d) Termination phase - correct answer ✔✔a) Preinteraction phase
Centered Care (Quiz Questions)
correctly answered to pass
Two days after an ileostomy, the patient refuses nursing care and requests to be left alone.
What should be the nurse's first action?
a) Encourage the client to verbalize his feelings
b) Allow the client the privacy he requests
c) Invite a member of the ostomy association for a visit
d) Tell the client that he must begin to deal with the situation - correct answer ✔✔a) Encourage
the client to verbalize his feelings
What therapeutic communication technique does this interaction demonstrate?
Nurse: "Tell me more about that."
a) Giving information
b) Restating/paraphrasing
c) Open ended questions
d) Changing subject - correct answer ✔✔c) Open ended questions
During an interaction with a newly admitted patient who suddenly becomes silent and stares off
into space, what is the most therapeutic response by the nurse?
a) "Don't you want to talk anymore"
b) "I know I've done something to upset you"
, c) "Why have you fallen silent"
d) "I noticed you have become very quiet" - correct answer ✔✔d) "I noticed you have become
very quiet"
A patient states "I am dying." The nurse responds "You believe that you are dying?" which
therapeutic approach did the nurse use?
a) Focusing
b) Clarifying
c) Giving information
d) Summarizing - correct answer ✔✔b) Clarifying
Which of the following is the most crucial goal of therapeutic communication when helping
patients deal with personal issues and painful feelings?
a) Communication empathy through maintaining gentle touching of the patient
b) Conveying respect and acceptance even if all of the patient's behaviors are not tolerated
c) Mutual sharing of information, spontaneity, emotions, and intimacy
d) Guaranteeing total confidentiality and anonymity for the patient - correct answer ✔✔b)
Conveying respect and acceptance even if all of the patient's behaviors are not tolerated
In what phase of the helping relationship does the nurse review patient assessment data and
develops a plan of action?
a) Preinteraction phase
b) Introductory phase
c) Working phase
d) Termination phase - correct answer ✔✔a) Preinteraction phase
