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Responsibilities of a Medical Assistant include: correct answers -answer phones and schedule
appointments
-prepare statements for billing
-communicate with patients, instruct patients about meds, diets, drug refills
-chart a patients history; maintenance of medical records
-take a patients vital signs, prepare patients for examination, assisting physician
-management if correspondences
-remove sutures
-change dressing
a medical assistant CANNOT: correct answers administer an IV, but may prepare the supplies
and equipment
Ethics: correct answers principles that guide you based on integrity, responsibility, respect, self
discipline, and intent to further your career
Patients rights: correct answers patients actively participate in their own health care
The Patient Bill of Rights correct answers serves as a guide for both patients and their physicians
involved in their care
Tort law correct answers a wrong committed against a person or the person's property. May be
intentional or unintentional
Liable correct answers being held accountable under law
,Negligence correct answers an unintentional wrong
Malpractice correct answers negligence by a professional person
Intentional tort correct answers acts that are meant to be harmful
Defamation correct answers injuring a person's name and reputation by making false statements
to a third person
Libel correct answers making false statements in print, writing, or through pictures
Slander correct answers making false statements orally
Invasion of privacy correct answers violating a person's right not to have his or her private affairs
exposed
Fraud correct answers saying or doing something to trick, fool, or deceive a person
Assault correct answers intentionally attempting to touch or threaten a person's body without
their consent
Battery correct answers touching a person's body without their consent
Misdemeanor correct answers a crime punishable by one year or less
Felony correct answers a crime punishable by more than one year
Informed consent correct answers when the person clearly understands what is going to be done
, Abandonment correct answers when a provider withdraws from the care of a patient without
reasonable notice of discharge
Good listening skills: correct answers -face the person
-have good eye contact
-lean toward the person
-respond to the person
-paraphrasing
-clarifying
-silence
Kinesics correct answers the study of nonverbal communication
Kinesic slip correct answers where a verbal and nonverbal messages do not match
Intimate space correct answers 18in or closer
Personal space correct answers 18in - 4ft
social space correct answers 4ft - 12ft
public space correct answers 12ft or more
Proper phone etiquette: correct answers -answer the phone properly and kindly
-never allow an angry or aggressive called to upset you; remain calm and composed
-speak clearly and concisely
Responsibilities of a Medical Assistant include: correct answers -answer phones and schedule
appointments
-prepare statements for billing
-communicate with patients, instruct patients about meds, diets, drug refills
-chart a patients history; maintenance of medical records
-take a patients vital signs, prepare patients for examination, assisting physician
-management if correspondences
-remove sutures
-change dressing
a medical assistant CANNOT: correct answers administer an IV, but may prepare the supplies
and equipment
Ethics: correct answers principles that guide you based on integrity, responsibility, respect, self
discipline, and intent to further your career
Patients rights: correct answers patients actively participate in their own health care
The Patient Bill of Rights correct answers serves as a guide for both patients and their physicians
involved in their care
Tort law correct answers a wrong committed against a person or the person's property. May be
intentional or unintentional
Liable correct answers being held accountable under law
,Negligence correct answers an unintentional wrong
Malpractice correct answers negligence by a professional person
Intentional tort correct answers acts that are meant to be harmful
Defamation correct answers injuring a person's name and reputation by making false statements
to a third person
Libel correct answers making false statements in print, writing, or through pictures
Slander correct answers making false statements orally
Invasion of privacy correct answers violating a person's right not to have his or her private affairs
exposed
Fraud correct answers saying or doing something to trick, fool, or deceive a person
Assault correct answers intentionally attempting to touch or threaten a person's body without
their consent
Battery correct answers touching a person's body without their consent
Misdemeanor correct answers a crime punishable by one year or less
Felony correct answers a crime punishable by more than one year
Informed consent correct answers when the person clearly understands what is going to be done
, Abandonment correct answers when a provider withdraws from the care of a patient without
reasonable notice of discharge
Good listening skills: correct answers -face the person
-have good eye contact
-lean toward the person
-respond to the person
-paraphrasing
-clarifying
-silence
Kinesics correct answers the study of nonverbal communication
Kinesic slip correct answers where a verbal and nonverbal messages do not match
Intimate space correct answers 18in or closer
Personal space correct answers 18in - 4ft
social space correct answers 4ft - 12ft
public space correct answers 12ft or more
Proper phone etiquette: correct answers -answer the phone properly and kindly
-never allow an angry or aggressive called to upset you; remain calm and composed
-speak clearly and concisely
