NSG 230: Test #1 questions and answers
graded A+
Communication - correct answer ✔✔-interaction between 2 or more individuals
-Verbal/Nonverbal
-Written/electronic
Exchange of information
-many different types - correct answer ✔✔ideas, concerns, thoughts, feelings
-talking & listening part of the process
Therapeutic communication - correct answer ✔✔interactive process between healthcare team
(nurse/provider) & client
parts of therapeutic relationship
-based on..... - correct answer ✔✔trust
respect
compassion
encouragement
client benefits - correct answer ✔✔-relationship between nurse & client developed
-decreased stress of client
-discussion of issues needing changing or facing
-assistance with psychological issues
,goal in healthcare - correct answer ✔✔help client progress toward healthcare goals
collaboration - correct answer ✔✔two or more people working toward a common goal by
combining skills, knowledge, and resources
each individual has - correct answer ✔✔-unique skills and knowledge to communication
-should include clients as part of interactive process r/t patient centered care
goal of collaboration in healthcare environment - correct answer ✔✔-improve patient
outcomes
-decrease duplication of services
these elements are essential - correct answer ✔✔-mutual respect
-sharing of power and control
teamwork
-being part of a team is a component of collaboration
-effective team attributes
-----team members: - correct answer ✔✔-understand purpose of team
-understand their role in the team
-contributions recognized by manger or others
-recognized each other's unique abilities
communicate within the team: - correct answer ✔✔-is open leading to relationship building
-leads to open discussion about barriers and opportunities for improvement
-has varying communication styles based on the diversity of the team members and their
training.
,what is important for a position of management concerning a team? - correct answer ✔✔team
building
team building strategies:
when building a team.
--include these elements - correct answer ✔✔-commitment of members to purse and goal
-care providers working with issue
-recognize roles
-trust
-humor
commitment of members to purse and goal - correct answer ✔✔be specific with goal
team should include care providers working with issue - correct answer ✔✔stakeholders who
will be effected by decisions
e.g. of stakeholders:
CNAs, PT, OT, Family, Housekeeping, etc.
team members must - correct answer ✔✔-recognize each other's roles on the teams and the
knowledge and expertise of the member
-trust each other
use __________ working on issues - correct answer ✔✔humor at times when
interdisciplinary team - correct answer ✔✔-includes others outside of healthcare professions
, -clients and families
-education/dissemination of information focus of group
focus is of - correct answer ✔✔education
inter professional team - correct answer ✔✔-professionals from various disciplines along with
support staff, patient, family members
-social work, physical therapy, dietitian, ect.
-works on optimization of care, problem solving issues, ect.
focus is on - correct answer ✔✔optimizing care
what are 5 golden rules of communication and team building? - correct answer ✔✔1. be open-
minded
2.Mix people
3. build trust
4. be happy, creative, create a stress free zone
5. define goals and roles
Interprofessional collaboration/communication
Benefits: - correct answer ✔✔-cost containment
-Decreased length of stay (LOS)
-increased quality of care
-Decreased morbidity & mortality
-increased client satisfaction
-increased focus on client centered care
-client empowerment as becomes part of decision making process
graded A+
Communication - correct answer ✔✔-interaction between 2 or more individuals
-Verbal/Nonverbal
-Written/electronic
Exchange of information
-many different types - correct answer ✔✔ideas, concerns, thoughts, feelings
-talking & listening part of the process
Therapeutic communication - correct answer ✔✔interactive process between healthcare team
(nurse/provider) & client
parts of therapeutic relationship
-based on..... - correct answer ✔✔trust
respect
compassion
encouragement
client benefits - correct answer ✔✔-relationship between nurse & client developed
-decreased stress of client
-discussion of issues needing changing or facing
-assistance with psychological issues
,goal in healthcare - correct answer ✔✔help client progress toward healthcare goals
collaboration - correct answer ✔✔two or more people working toward a common goal by
combining skills, knowledge, and resources
each individual has - correct answer ✔✔-unique skills and knowledge to communication
-should include clients as part of interactive process r/t patient centered care
goal of collaboration in healthcare environment - correct answer ✔✔-improve patient
outcomes
-decrease duplication of services
these elements are essential - correct answer ✔✔-mutual respect
-sharing of power and control
teamwork
-being part of a team is a component of collaboration
-effective team attributes
-----team members: - correct answer ✔✔-understand purpose of team
-understand their role in the team
-contributions recognized by manger or others
-recognized each other's unique abilities
communicate within the team: - correct answer ✔✔-is open leading to relationship building
-leads to open discussion about barriers and opportunities for improvement
-has varying communication styles based on the diversity of the team members and their
training.
,what is important for a position of management concerning a team? - correct answer ✔✔team
building
team building strategies:
when building a team.
--include these elements - correct answer ✔✔-commitment of members to purse and goal
-care providers working with issue
-recognize roles
-trust
-humor
commitment of members to purse and goal - correct answer ✔✔be specific with goal
team should include care providers working with issue - correct answer ✔✔stakeholders who
will be effected by decisions
e.g. of stakeholders:
CNAs, PT, OT, Family, Housekeeping, etc.
team members must - correct answer ✔✔-recognize each other's roles on the teams and the
knowledge and expertise of the member
-trust each other
use __________ working on issues - correct answer ✔✔humor at times when
interdisciplinary team - correct answer ✔✔-includes others outside of healthcare professions
, -clients and families
-education/dissemination of information focus of group
focus is of - correct answer ✔✔education
inter professional team - correct answer ✔✔-professionals from various disciplines along with
support staff, patient, family members
-social work, physical therapy, dietitian, ect.
-works on optimization of care, problem solving issues, ect.
focus is on - correct answer ✔✔optimizing care
what are 5 golden rules of communication and team building? - correct answer ✔✔1. be open-
minded
2.Mix people
3. build trust
4. be happy, creative, create a stress free zone
5. define goals and roles
Interprofessional collaboration/communication
Benefits: - correct answer ✔✔-cost containment
-Decreased length of stay (LOS)
-increased quality of care
-Decreased morbidity & mortality
-increased client satisfaction
-increased focus on client centered care
-client empowerment as becomes part of decision making process
