Salesforce Admin Certification Exam
UPDATED Study Guide ACTUAL
QUESTIONS AND CORRECT ANSWERS
Where should a System Administrator specify the number of search results displayed per
object?
A. User Interface Setup Settings
B. Object's Search Layouts
C. Search Settings
D. Object's Settings - CORRECT ANSWER B
What can a System Administrator specify in the Company Information page?
A. Organization Name, Default Time Zone, Default Language
B. Primary Contact, Chatter Settings, Set Domains
C. Fiscal Year, Password Policies, Default Time Zone
D. Business Hours, Translation Settings, Corporate Currency - CORRECT
ANSWER A
When creating a new user in a production Salesforce org, which two requirements should a
System Administrator consider?
Choose 2 answers
A. Usernames must include the company's email domain.
,B. Usenames must be unique across all production Salesforce orgs
C. Usernames must be in the form of an email address
D. Usernames must be the same as the user's email address - CORRECT ANSWER BC
What should a System Administrator do to assign a Service Cloud Console license to a user?
A. Enable Service Cloud User on the user record detail page.
B. Clone the Sample Console and assign it to the user.
C. Enable Service Console in Support Settings.
D. Create a new Permission Set License Assignment. - CORRECT ANSWER A
What are two reasons a user cannot be deactivated?
Choose 2 answers
A. The user account is frozen.
B. The user is the Owner of open Opportunities.
C. The user is a Customer Community Administrator.
D. The user is the recipient of Workflow Emall Alerts. - CORRECT ANSWER CD
What is a benefit of entering Trusted IP Ranges in the Network Access section?
, A. AppExchange packages can communicate with an external site .
B. Users that log in within the network will not be required to verify their identity.
C. All attempts to log in from outside the network will be denied .
D. Users are unable to log in through the API on networks not marked as trusted. -
CORRECT ANSWER B
How can a System Administrator discover who added a field to the account page layout?
A. Run an Account History report.
B. Download the Setup Audit Trail.
C. Create a poll in the Admin Chatter group.
D. Review the Account Last Modified By field. - CORRECT ANSWER B
Universal Containers uses a private sharing model for Cases. Each product line has several
product specialists who want to have visibility to all Cases involving their product line How
should the System Administrator meet this requirement?
A. Add the product specialists to the Account Team for each Account that has purchased a
product from the product line
B. Change the Org-Wide Default for Cases to Controlled By Parent and add product
specialists to Account Teams.
UPDATED Study Guide ACTUAL
QUESTIONS AND CORRECT ANSWERS
Where should a System Administrator specify the number of search results displayed per
object?
A. User Interface Setup Settings
B. Object's Search Layouts
C. Search Settings
D. Object's Settings - CORRECT ANSWER B
What can a System Administrator specify in the Company Information page?
A. Organization Name, Default Time Zone, Default Language
B. Primary Contact, Chatter Settings, Set Domains
C. Fiscal Year, Password Policies, Default Time Zone
D. Business Hours, Translation Settings, Corporate Currency - CORRECT
ANSWER A
When creating a new user in a production Salesforce org, which two requirements should a
System Administrator consider?
Choose 2 answers
A. Usernames must include the company's email domain.
,B. Usenames must be unique across all production Salesforce orgs
C. Usernames must be in the form of an email address
D. Usernames must be the same as the user's email address - CORRECT ANSWER BC
What should a System Administrator do to assign a Service Cloud Console license to a user?
A. Enable Service Cloud User on the user record detail page.
B. Clone the Sample Console and assign it to the user.
C. Enable Service Console in Support Settings.
D. Create a new Permission Set License Assignment. - CORRECT ANSWER A
What are two reasons a user cannot be deactivated?
Choose 2 answers
A. The user account is frozen.
B. The user is the Owner of open Opportunities.
C. The user is a Customer Community Administrator.
D. The user is the recipient of Workflow Emall Alerts. - CORRECT ANSWER CD
What is a benefit of entering Trusted IP Ranges in the Network Access section?
, A. AppExchange packages can communicate with an external site .
B. Users that log in within the network will not be required to verify their identity.
C. All attempts to log in from outside the network will be denied .
D. Users are unable to log in through the API on networks not marked as trusted. -
CORRECT ANSWER B
How can a System Administrator discover who added a field to the account page layout?
A. Run an Account History report.
B. Download the Setup Audit Trail.
C. Create a poll in the Admin Chatter group.
D. Review the Account Last Modified By field. - CORRECT ANSWER B
Universal Containers uses a private sharing model for Cases. Each product line has several
product specialists who want to have visibility to all Cases involving their product line How
should the System Administrator meet this requirement?
A. Add the product specialists to the Account Team for each Account that has purchased a
product from the product line
B. Change the Org-Wide Default for Cases to Controlled By Parent and add product
specialists to Account Teams.
