NRF RETAIL INDUSTRY FUNDAMENTALS EXAM (ACTUAL
2025/2026) QUESTIONS AND VERIFIED ANSWERS
Which if the following key performance indicators can be used
to measure whether each store is meeting its sales goals? - --
-Answers---number of sales per store location
When planning for inventory, a company's goal is to have - ---
Answers---supply equal demand
What organization oversees and controls workplace safety
regulations? - ---Answers---OSHA
Preventing injury and illness to customers and employees is
called - ---Answers---workplace safety
When you have key information about a company's products
and services and use it to help customers understand how
these products and services meet their needs, you have: - ---
Answers---product knowledge
Which of the following key performance indicators can be used
to measure whether all employees in the company are
reaching their sales goals? - ---Answers---Number of sales
per employee
In the customer loyalty life cycle, the customer has a want or
need, then considered different purchasing options. What step
, comes next? - ---Answers---customer chooses a buying
option
Which of the following is a good tip for connecting with
customers in a retail store? - ---Answers---greet within 30
seconds of their arrival
During the selling process, you assess the needs of the
customer by asking the questions that get the customer to
provide details about what they want or need. These questions
are typically not answered with a yes or no - ---Answers---
open-ended questions
Which of the following does the OSHA require companies to do
to help keep the employees safe? - ---Answers---Train
employees how to respond when an accident occurs
What are you demonstrating when you respond to a challenge
with optimism, helpful and encouraging behaviors - ---
Answers---A positive attitude
Which of the following skills are the most helpful for a
salesperson? - ---Answers---active listening and
communication
What does the "T" in SMART goals stand for? - ---Answers---
Time based
2025/2026) QUESTIONS AND VERIFIED ANSWERS
Which if the following key performance indicators can be used
to measure whether each store is meeting its sales goals? - --
-Answers---number of sales per store location
When planning for inventory, a company's goal is to have - ---
Answers---supply equal demand
What organization oversees and controls workplace safety
regulations? - ---Answers---OSHA
Preventing injury and illness to customers and employees is
called - ---Answers---workplace safety
When you have key information about a company's products
and services and use it to help customers understand how
these products and services meet their needs, you have: - ---
Answers---product knowledge
Which of the following key performance indicators can be used
to measure whether all employees in the company are
reaching their sales goals? - ---Answers---Number of sales
per employee
In the customer loyalty life cycle, the customer has a want or
need, then considered different purchasing options. What step
, comes next? - ---Answers---customer chooses a buying
option
Which of the following is a good tip for connecting with
customers in a retail store? - ---Answers---greet within 30
seconds of their arrival
During the selling process, you assess the needs of the
customer by asking the questions that get the customer to
provide details about what they want or need. These questions
are typically not answered with a yes or no - ---Answers---
open-ended questions
Which of the following does the OSHA require companies to do
to help keep the employees safe? - ---Answers---Train
employees how to respond when an accident occurs
What are you demonstrating when you respond to a challenge
with optimism, helpful and encouraging behaviors - ---
Answers---A positive attitude
Which of the following skills are the most helpful for a
salesperson? - ---Answers---active listening and
communication
What does the "T" in SMART goals stand for? - ---Answers---
Time based
