TEST BANK FOR #t #t
Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
#t #t #t #t #t #t #t #t #t #t
Chapter 1-22 #t
Chapter 01 Test Bank Static #t #t #t #t
1. Efficiency means doing the right things to create the most value for the company.
#t #t #t #t #t #t #t #t #t #t #t #t #t
FALSE
Efficiency means doing something at the lowest possible cost.
#t #t #t #t #t #t #t #t
2. Effectiveness means doing the right things to create the most value for the company.
#t #t #t #t #t #t #t #t #t #t #t #t #t
TRUE
Effectiveness means doing the right things to create the most value for the company.
#t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
we could refer to this doctor as being efficient but not effective.
#t #t #t #t #t #t #t #t #t #t #t
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The d
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
octor performed the surgery without error. Because the patient died, no value was created.
#t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tAnalyze
# t Difficulty:#t2#tMedi
um
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
4. A worker can be efficient without being effective.
#t #t #t #t #t #t #t
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
These are different things.
#t #t #t
AACSB:#tAnalytical#tThinking
# t Blooms:#tUndersta
nd# t Difficulty:#t2#tMe
dium
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
1-1
Copyright#t©2021#tMcGraw-Hill#tEducation.#tAll#trights#treserved.#tNo#treproduction#tor#tdistribution#twithout#tthe#tprior#twritten#tconsent#tof#tMcGraw-
Hill#tEducation.
, ic:#tEfficiency,#tEffectiveness,#tand#tValue
1-2
Copyright#t©2021#tMcGraw-Hill#tEducation.#tAll#trights#treserved.#tNo#treproduction#tor#tdistribution#twithout#tthe#tprior#twritten#tconsent#tof#tMcGraw-
Hill#tEducation.
,5. A process can be effective without being efficient.
#t #t #t #t #t #t #t
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the cu
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
stomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective, tho
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
ugh, means minimizing the amount of time customers need to wait in line.
#t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
# t Blooms:#tUndersta
nd# t Difficulty:#t2#tMe
dium
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create a
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
nd deliver the firm's primary products and services.
#t #t #t #t #t #t #t
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliv
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
er the firm's primary products and services.
#t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-01#tIdentify#tthe#telements#tof#toperations#tand#tsupply#tchain#tmanagement.#t(OSCM)
Topic:#tWhat#tIs#tOperations#tand#tSupply#tChain#tManagement?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betwe
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
en the two goals.
#t #t #t
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tAnalyze
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
1-3
Copyright#t©2021#tMcGraw-Hill#tEducation.#tAll#trights#treserved.#tNo#treproduction#tor#tdistribution#twithout#tthe#tprior#twritten#tconsent#tof#tMcGraw-
Hill#tEducation.
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-
#t #t #t #t #t #t #t #t #t #t #t #t
offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perform a lim
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
ited set of tasks extremely well. This requires trade-offs.
#t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-03#tRecognize#tthe#tmajor#tconcepts#tthat#tdefine#tthe#toperations#tand#tsupply#tchain#tmanagement#tfield.
Topic:#tHistorical#tDevelopment#tof#tOperations#tand#tSupply#tChain#tManagement
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-01#tIdentify#tthe#telements#tof#toperations#tand#tsupply#tchain#tmanagement#t(OSCM).
Topic:#tWhat#tIs#tOperations#tand#tSupply#tChain#tManagement?
11. OSCM is a functional field of business with clear line management responsibilities.
#t #t #t #t #t #t #t #t #t #t #t
TRUE
OSCM is a functional field of business with clear line management responsibilities.
#t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-02#tKnow#tthe#tpotential#tcareer#topportunities#tin#toperations#tand#tsupply#tchain#tmanagement.
Topic:#tWhat#tIs#tOperations#tand#tSupply#tChain#tManagement?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
FALSE
Think of the supply network as a pipeline through which material and information flow.
#t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
# t Blooms:#tUndersta
nd# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-01#tIdentify#tthe#telements#tof#toperations#tand#tsupply#tchain#tmanagement#t(OSCM).
Topic:#tWhat#tIs#tOperations#tand#tSupply#tChain#tManagement?
13. Supply networks cannot be constructed for every product or service.
#t #t #t #t #t #t #t #t #t
FALSE
Networks such as this can be constructed for any product or service.
#t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
# t Blooms:#tUndersta
1-4
Copyright#t©2021#tMcGraw-Hill#tEducation.#tAll#trights#treserved.#tNo#treproduction#tor#tdistribution#twithout#tthe#tprior#twritten#tconsent#tof#tMcGraw-
Hill#tEducation.
Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
#t #t #t #t #t #t #t #t #t #t
Chapter 1-22 #t
Chapter 01 Test Bank Static #t #t #t #t
1. Efficiency means doing the right things to create the most value for the company.
#t #t #t #t #t #t #t #t #t #t #t #t #t
FALSE
Efficiency means doing something at the lowest possible cost.
#t #t #t #t #t #t #t #t
2. Effectiveness means doing the right things to create the most value for the company.
#t #t #t #t #t #t #t #t #t #t #t #t #t
TRUE
Effectiveness means doing the right things to create the most value for the company.
#t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
we could refer to this doctor as being efficient but not effective.
#t #t #t #t #t #t #t #t #t #t #t
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The d
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
octor performed the surgery without error. Because the patient died, no value was created.
#t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tAnalyze
# t Difficulty:#t2#tMedi
um
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
4. A worker can be efficient without being effective.
#t #t #t #t #t #t #t
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
These are different things.
#t #t #t
AACSB:#tAnalytical#tThinking
# t Blooms:#tUndersta
nd# t Difficulty:#t2#tMe
dium
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
1-1
Copyright#t©2021#tMcGraw-Hill#tEducation.#tAll#trights#treserved.#tNo#treproduction#tor#tdistribution#twithout#tthe#tprior#twritten#tconsent#tof#tMcGraw-
Hill#tEducation.
, ic:#tEfficiency,#tEffectiveness,#tand#tValue
1-2
Copyright#t©2021#tMcGraw-Hill#tEducation.#tAll#trights#treserved.#tNo#treproduction#tor#tdistribution#twithout#tthe#tprior#twritten#tconsent#tof#tMcGraw-
Hill#tEducation.
,5. A process can be effective without being efficient.
#t #t #t #t #t #t #t
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the cu
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
stomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective, tho
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
ugh, means minimizing the amount of time customers need to wait in line.
#t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
# t Blooms:#tUndersta
nd# t Difficulty:#t2#tMe
dium
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create a
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
nd deliver the firm's primary products and services.
#t #t #t #t #t #t #t
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliv
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
er the firm's primary products and services.
#t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-01#tIdentify#tthe#telements#tof#toperations#tand#tsupply#tchain#tmanagement.#t(OSCM)
Topic:#tWhat#tIs#tOperations#tand#tSupply#tChain#tManagement?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betwe
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
en the two goals.
#t #t #t
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tAnalyze
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-
04#tEvaluate#tthe#tefficiency#tof#ta#tfirm.# t Top
ic:#tEfficiency,#tEffectiveness,#tand#tValue
1-3
Copyright#t©2021#tMcGraw-Hill#tEducation.#tAll#trights#treserved.#tNo#treproduction#tor#tdistribution#twithout#tthe#tprior#twritten#tconsent#tof#tMcGraw-
Hill#tEducation.
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-
#t #t #t #t #t #t #t #t #t #t #t #t
offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perform a lim
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
ited set of tasks extremely well. This requires trade-offs.
#t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-03#tRecognize#tthe#tmajor#tconcepts#tthat#tdefine#tthe#toperations#tand#tsupply#tchain#tmanagement#tfield.
Topic:#tHistorical#tDevelopment#tof#tOperations#tand#tSupply#tChain#tManagement
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-01#tIdentify#tthe#telements#tof#toperations#tand#tsupply#tchain#tmanagement#t(OSCM).
Topic:#tWhat#tIs#tOperations#tand#tSupply#tChain#tManagement?
11. OSCM is a functional field of business with clear line management responsibilities.
#t #t #t #t #t #t #t #t #t #t #t
TRUE
OSCM is a functional field of business with clear line management responsibilities.
#t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
Blooms:#tRemember
# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-02#tKnow#tthe#tpotential#tcareer#topportunities#tin#toperations#tand#tsupply#tchain#tmanagement.
Topic:#tWhat#tIs#tOperations#tand#tSupply#tChain#tManagement?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
#t #t #t #t #t #t #t #t #t #t #t #t #t #t #t #t
FALSE
Think of the supply network as a pipeline through which material and information flow.
#t #t #t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
# t Blooms:#tUndersta
nd# t Difficulty:#t1#tE
asy
Learning#tObjective:#t01-01#tIdentify#tthe#telements#tof#toperations#tand#tsupply#tchain#tmanagement#t(OSCM).
Topic:#tWhat#tIs#tOperations#tand#tSupply#tChain#tManagement?
13. Supply networks cannot be constructed for every product or service.
#t #t #t #t #t #t #t #t #t
FALSE
Networks such as this can be constructed for any product or service.
#t #t #t #t #t #t #t #t #t #t #t
AACSB:#tAnalytical#tThinking
# t Blooms:#tUndersta
1-4
Copyright#t©2021#tMcGraw-Hill#tEducation.#tAll#trights#treserved.#tNo#treproduction#tor#tdistribution#twithout#tthe#tprior#twritten#tconsent#tof#tMcGraw-
Hill#tEducation.
