PTC Chapter 4 Exam
Questions & Answers
Why is the travel product intangible? - ANSWERSThe travel product is intangible because it
cannot be tastes, touched, or inspected prior to purchase.
What does tangible mean? - ANSWERSmanufactured at one time and used at another time.
They can be stored and inspected for quality before selling.
The travel industry sells ___________ ___________________ Rather than products? -
ANSWERSexperiences and services
State how the travel product differs from other products - ANSWERSDifference between Travel
and other products is the location!.
Travel products are located a long way from the customer. Whereas other products they are
made in factories, packaged and sent to wholesalers, who distributes the product to retailers.
product then is purchased locally by customers. customers then take home for use. tourist or
tourism has to be brought to the place where the product is produced before it is enjoyed.
List the primary sources of product knowledge. - ANSWERSStandard References
Supplier, Government, and Tourist Board information
Computer Systems
Travel Trade Publications
Industry Presentations, Seminars, and Trade Shows
FAM Trips and Co-workers
Clients
Internet
, Other Sources
List and Briefly Describe Some Standard References - ANSWERSOAG (Official Airline Guide): A
timeline of domestic and international flights.
IATA Ticketing Handbook: Official guide to worldwide airline passenger ticketing.
BSP Manual: Covers the procedures for completing documents and reporting sales through BSP.
CLIA Cruise Manual: Comprehensive guide to cruise lines and cruise ships.
Eurail Tariff: Pricing tariff for European rail.
World Atlas: Standard destination reference.
What is supplier information and what are the two main differences between supplier
information and standard references? - ANSWERSSupplier information is produced for
promotional and sales purposes rather than reference. A large portion is directed at customers,
but can be used by the industry as a sales tool. This differs from standard references because it
does not follow a standard format, and suppliers produce their information specifically to sell
their own product. Where as OAG for example list the schedules of all airlines operating
between a pair of cities.
What are the 3 Categories of Supplier Information? - ANSWERSBrochures
Flyers
Rate Sheets
What is a Confidential Tariff? What is the name of the best know Confidential Tariff? -
ANSWERSA confidential tariff is a type of catalogue published by tour operators and other
suppliers. They are intended to be used only by members of the travel trade. The best know
confidential tariff is the Eurail Tariff.
What is the Difference between Gross and Net Prices? - ANSWERSGross Prices include
commission in the total price, Net Prices do not. Agents add an appropriate markup on net
prices to add their commission.
Questions & Answers
Why is the travel product intangible? - ANSWERSThe travel product is intangible because it
cannot be tastes, touched, or inspected prior to purchase.
What does tangible mean? - ANSWERSmanufactured at one time and used at another time.
They can be stored and inspected for quality before selling.
The travel industry sells ___________ ___________________ Rather than products? -
ANSWERSexperiences and services
State how the travel product differs from other products - ANSWERSDifference between Travel
and other products is the location!.
Travel products are located a long way from the customer. Whereas other products they are
made in factories, packaged and sent to wholesalers, who distributes the product to retailers.
product then is purchased locally by customers. customers then take home for use. tourist or
tourism has to be brought to the place where the product is produced before it is enjoyed.
List the primary sources of product knowledge. - ANSWERSStandard References
Supplier, Government, and Tourist Board information
Computer Systems
Travel Trade Publications
Industry Presentations, Seminars, and Trade Shows
FAM Trips and Co-workers
Clients
Internet
, Other Sources
List and Briefly Describe Some Standard References - ANSWERSOAG (Official Airline Guide): A
timeline of domestic and international flights.
IATA Ticketing Handbook: Official guide to worldwide airline passenger ticketing.
BSP Manual: Covers the procedures for completing documents and reporting sales through BSP.
CLIA Cruise Manual: Comprehensive guide to cruise lines and cruise ships.
Eurail Tariff: Pricing tariff for European rail.
World Atlas: Standard destination reference.
What is supplier information and what are the two main differences between supplier
information and standard references? - ANSWERSSupplier information is produced for
promotional and sales purposes rather than reference. A large portion is directed at customers,
but can be used by the industry as a sales tool. This differs from standard references because it
does not follow a standard format, and suppliers produce their information specifically to sell
their own product. Where as OAG for example list the schedules of all airlines operating
between a pair of cities.
What are the 3 Categories of Supplier Information? - ANSWERSBrochures
Flyers
Rate Sheets
What is a Confidential Tariff? What is the name of the best know Confidential Tariff? -
ANSWERSA confidential tariff is a type of catalogue published by tour operators and other
suppliers. They are intended to be used only by members of the travel trade. The best know
confidential tariff is the Eurail Tariff.
What is the Difference between Gross and Net Prices? - ANSWERSGross Prices include
commission in the total price, Net Prices do not. Agents add an appropriate markup on net
prices to add their commission.
