Rise Up Customer Service

RISE UP CUSTOMER SERVICE QUESTIONS
WITH ACCURATE SOLUTIONS



I_am_excited_you_have_decided_to_buy_the_Keurig_coffeemaker._Would_you_like_me_t
o_show_you_where_the_K-
Cups_are,_so_you_can_get_started_right_away?_This_is_an_example_of_what_type_of_se
lling

a._Upselling

b._Category_Selling

c._New_Sale

d._Cross-selling_-_answersd._Cross-selling



How_should_you_treat_every_customer_when_they_enter_the_store?

a._You_should_let_them_shop_on_their_own_and_only_approach_them_if_they_ask?.

b._You_should_not_talk_to_them_for_more_than_10_seconds.

c._You_should_be_attentive,_be_patient_and_help_them_any_way_that_you_can.

d._If_they_are_rude,_you_should_be_rude_back._-
_answersc._You_should_be_attentive,_be_patient_and_help_them_any_way_that_you_can
.



What_are_the_best_ways_to_show_a_customer_about_features_of_a_product?

a._Demonstrate_the_features

b._Show_the_customer_the_information_on_the_website

c._Tell_the_customer_what_aisle_the_product_is_located

, d._Tell_the_customer_about_your_own_personal_experience_with_the_product_-
_answersa._Demonstrate_the_features



A_shampooer_in_a_hair_salon_is_about_to_shampoo_a_client's_hair._The_stylist_sees_thi
s_and_knows_the_customer_is_allergic_to_this_shampoos._What_should_the_hair_stylist
_do?

a._Take_over_the_shampooing_and_do_it_herself

b._Ask_the_shampooer_if_anyone_has_told_her_that_the_customer_is_allergic_to_that_t
ype_of_shampoo.

c._Say_nothing_and_hope_the_customer_doesn't_notice_-
_answersb._Ask_the_shampooer_if_anyone_has_told_her_that_the_customer_is_allergic_t
o_that_type_of_shampoo.



A_customer_walks_into_a_home_improvement_store_and_has_many_things_that_they_ar
e_looking_for._How_can_you_best_help_the_customer_and_best_understand_their_needs
?

a._Pretend_to_listen_and_guess_what_the_customer_needs

b._Only_grab_a_couple_of_items_that_customer_asked_for

c._Ask_your_manager_to_help_you_assist_this_customer

d._Listen_to_the_customer_and_make_a_list_to_ensure_you_have_heard_everything_they
_need_and_help_them_locate_all_the_items._-
_answersd._Listen_to_the_customer_and_make_a_list_to_ensure_you_have_heard_everyt
hing_they_need_and_help_them_locate_all_the_items.



A_woman_walks_into_a_store_and_would_like_to_buy_a_hat_for_her_grandchildren._She
_doesn't_know_what_kind_of_hat_to_get,_how_can_you_best_help_her?

a._Ask_the_customer_open_ended_questions_to_determine_her_needs.

b._Ask_her_what_her_budget_will_be

c._Show_her_where_the_clearance_rack_is_at_and_leave_her_to_shop