20-1102: CompTIA A+ (Core 2)
Certification Exam Questions and
Answers
01. A user's Windows desktop continuously crashes during boot. A technician runs the following
command in safe mode and then reboots the desktop: c:\Windows\system32> sfc /scannow
Which of the following BEST describes why the technician ran this command?
a) The user's profile is damaged.
b) The system files are corrupted.
c) The hard drive needs to be defragmented.
d) The system needs to have a restore performed. - ANSWER b) The system files are corrupted.
02. A user calls the IT help desk and explains that all the data on the user's computer is
encrypted. The user also indicates that a pop-up message on the screen is asking for payment in
Bitcoins to unlock the encrypted data.
The user's computer is MOST likely infected with which of the following?
a) Botnet
b) Spyware
c) Ransomware
d) Rootkit - ANSWER c) Ransomware
03. A user reports being unable to access the Internet or use wireless headphones on a mobile
device. The technician confirms the headphones properly connect to another device.
Which of the following should the technician do to solve the issue?
a) Turn off airplane mode.
b) Connect to a different service set identifier.
c) Test the battery on the device.
d) Disable near-field communication. - ANSWER a) Turn off airplane mode.
04. Which of the following symptoms is MOST likely a sign of ransomware?
a) Internet connectivity is lost.
b) Battery life is reduced.
c) Files on devices are inaccessible.
d) A large number of ads appear. - ANSWER c) Files on devices are inaccessible.
05. A sales staff member recently left a laptop at a hotel and needs a new one immediately. After
remotely wiping the old laptop, a support technician prepares to take a new laptop out of
inventory to begin the deployment process.
Which of the following should the technician do FIRST?
a) Recycle all the cardboard and other shipping materials appropriately.
Certification Exam Questions and
Answers
01. A user's Windows desktop continuously crashes during boot. A technician runs the following
command in safe mode and then reboots the desktop: c:\Windows\system32> sfc /scannow
Which of the following BEST describes why the technician ran this command?
a) The user's profile is damaged.
b) The system files are corrupted.
c) The hard drive needs to be defragmented.
d) The system needs to have a restore performed. - ANSWER b) The system files are corrupted.
02. A user calls the IT help desk and explains that all the data on the user's computer is
encrypted. The user also indicates that a pop-up message on the screen is asking for payment in
Bitcoins to unlock the encrypted data.
The user's computer is MOST likely infected with which of the following?
a) Botnet
b) Spyware
c) Ransomware
d) Rootkit - ANSWER c) Ransomware
03. A user reports being unable to access the Internet or use wireless headphones on a mobile
device. The technician confirms the headphones properly connect to another device.
Which of the following should the technician do to solve the issue?
a) Turn off airplane mode.
b) Connect to a different service set identifier.
c) Test the battery on the device.
d) Disable near-field communication. - ANSWER a) Turn off airplane mode.
04. Which of the following symptoms is MOST likely a sign of ransomware?
a) Internet connectivity is lost.
b) Battery life is reduced.
c) Files on devices are inaccessible.
d) A large number of ads appear. - ANSWER c) Files on devices are inaccessible.
05. A sales staff member recently left a laptop at a hotel and needs a new one immediately. After
remotely wiping the old laptop, a support technician prepares to take a new laptop out of
inventory to begin the deployment process.
Which of the following should the technician do FIRST?
a) Recycle all the cardboard and other shipping materials appropriately.
