HRM3701 ASSIGNMENT 03 SEMESTER 1 2025 Introduction 2 Question 1: Critical Analysis of Key Factors Leading to Barbara’s Job Dissatisfaction (6 marks) 2 Question 2: Using Hackman and Oldham’s Job Characteristics Theory to Compare the Neurological Ward and

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Table of Contents
Introduction ................................................................................................................ 3


Question 1: Critical Analysis of Key Factors Leading to Barbara’s Job Dissatisfaction

(6 marks) .................................................................................................................... 3


Question 2: Using Hackman and Oldham’s Job Characteristics Theory to Compare

the Neurological Ward and Operating Room Roles (16 marks) ................................. 6


Question 3: Applying Job Enrichment Techniques to Improve Barbara’s Job

Satisfaction and Engagement (6 marks) .................................................................... 8


Question 4: Evaluating Barbara’s Motivation and Job Satisfaction Using Relevant

Theories (10 marks) ................................................................................................. 11


Question 5: Critical Analysis of Feedback and Communication in Barbara’s Work

Environment (5 marks) ............................................................................................. 13


Question 6: Supporting Barbara’s Career Development and the Importance of Growth

Opportunities (3 marks) ............................................................................................ 15


Recommendations ................................................................................................... 17


Question 7: Personal Coping Strategies and Effective Communication with Supervisor

(4 marks) .................................................................................................................. 17


Conclusion ............................................................................................................... 19


References ............................................................................................................... 20




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Introduction

The case of Barbara Wilson, a seasoned nurse at Hope Regional Medical Centre,

offers a compelling scenario to explore the practical application of human resource

management (HRM) principles in a healthcare context. After a positive and fulfilling

experience in the neurological ward, Barbara's transfer to the operating room resulted

in a marked decline in her motivation, job satisfaction, and engagement. This transition

illustrates how changes in job roles if not strategically managed can lead to

professional disengagement and dissatisfaction. This assignment critically examines

the factors that contributed to Barbara’s dissatisfaction by drawing on key HRM

theories, including Herzberg’s Two-Factor Theory, Vroom’s Expectancy Theory, and

Hackman and Oldham’s Job Characteristics Model. It further evaluates the role of

feedback, communication, and organisational support in shaping employee

experiences. By integrating both local (South African) and global HRM perspectives,

this analysis aims to offer practical recommendations for job enrichment, career

development, and personal coping strategies. Through this theoretical and practical

evaluation, the assignment seeks to highlight the importance of aligning employee

roles with their strengths, expectations, and career goals to promote sustained job

satisfaction and professional growth in dynamic work environments.


Question 1: Critical Analysis of Key Factors Leading to Barbara’s Job
Dissatisfaction (6 marks)

Barbara’s job dissatisfaction following her transfer from the neurological ward to the

operating room can be critically analysed using several key factors, grounded in

human resource management theory.



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