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DMAIC - Define, Measure, Analyze, Improve, Control
In which phase of the Lean Six Sigma improvement process are performance standards defined?
- Measure
DMAIC: Define - Prioritize projects based on business impact and alignment with organizational
imperatives. Lean Six Sigma projects start by capturing the voice of the customer:
Organize a team to improve the process of interest, and develop a Charter to guide team actions.
Identify the customer(s) and critical customer requirements (Voice of the Customer).
Determine what "success" looks like for the improvement project.
Create a process map of the process to develop process knowledge - there are many formats.
DMAIC: Measure - Measurements drive the Lean Six Sigma improvement process - what gets
measured gets done!
Define performance standards.
Identify potentially significant Process Inputs (X's).
Validate the measurement system.
Establish baseline performance with regard to customer requirements (called Capability).
DMAIC: Analyze - Analytical tools are used to dissect the root cause of process variability and
separate the vital few inputs from the trivial many.
Identify significant characteristics (inputs, or Xs) and establish capability.
Define performance targets for significant characteristics (inputs, or Xs).