BOP Test Guide / Test 2 questions and
answers 100% correct to pass
Three responsibilities as a correctional worker - correct answer ✔✔Ensure the safety of persons
and property
Establish order
Maintain security
In order to meet your responsibilities you may have to: - correct answer ✔✔1. Intervene
2. Take responsibility for resolving the situation
3. Get both sides of the story
In chapter (Listening and Responding) you learned how to: - correct answer ✔✔Recognize how
to show someone you are paying attention
Recognize the difference between effective paraphrasing and reflecting techniques and give
examples of each
Identify effective listening and responding techniques
Listening: Problem-solving or Sizing-up requires at least two things as a listener - correct answer
✔✔Concentrate closely on the person who is talking
Communicate your attention to the person
, What are the four main points to remember about Communicating attention while you listen. -
correct answer ✔✔1. Maintain Eye Contact
2. Attentive Posture, Positioning, and Body Language.
3. Follow the Speaker Verbally
4. Use Silence Effectively
Three overall body language tips. - correct answer ✔✔Sit or lean forward
Keep Still
Be aware of the look on your face
Two ways of using silence effectively - correct answer ✔✔Let yourself be quiet
Let the speaker be quiet sometimes
Name the two techniques that involve Responding - correct answer ✔✔1. Paraphrasing
2. Reflecting
When Paraphrasing the Words - correct answer ✔✔1. Determine the Basic Message
2. Rephrase the Key Content
Two parts of Reflecting - correct answer ✔✔1. Identify the Basic Feelings
2. Capture the specific mood and feeling in the words and reflect them back to the speaker.
4 conditions that may lead to a hostage situation - correct answer ✔✔1. Crime in Progress
2. Riot or Mob Action
3. Inmate Grievance
answers 100% correct to pass
Three responsibilities as a correctional worker - correct answer ✔✔Ensure the safety of persons
and property
Establish order
Maintain security
In order to meet your responsibilities you may have to: - correct answer ✔✔1. Intervene
2. Take responsibility for resolving the situation
3. Get both sides of the story
In chapter (Listening and Responding) you learned how to: - correct answer ✔✔Recognize how
to show someone you are paying attention
Recognize the difference between effective paraphrasing and reflecting techniques and give
examples of each
Identify effective listening and responding techniques
Listening: Problem-solving or Sizing-up requires at least two things as a listener - correct answer
✔✔Concentrate closely on the person who is talking
Communicate your attention to the person
, What are the four main points to remember about Communicating attention while you listen. -
correct answer ✔✔1. Maintain Eye Contact
2. Attentive Posture, Positioning, and Body Language.
3. Follow the Speaker Verbally
4. Use Silence Effectively
Three overall body language tips. - correct answer ✔✔Sit or lean forward
Keep Still
Be aware of the look on your face
Two ways of using silence effectively - correct answer ✔✔Let yourself be quiet
Let the speaker be quiet sometimes
Name the two techniques that involve Responding - correct answer ✔✔1. Paraphrasing
2. Reflecting
When Paraphrasing the Words - correct answer ✔✔1. Determine the Basic Message
2. Rephrase the Key Content
Two parts of Reflecting - correct answer ✔✔1. Identify the Basic Feelings
2. Capture the specific mood and feeling in the words and reflect them back to the speaker.
4 conditions that may lead to a hostage situation - correct answer ✔✔1. Crime in Progress
2. Riot or Mob Action
3. Inmate Grievance
