Michigan BOP Exam - Pharmacy Technician Study
Guide questions well answered
1. What are the 4 service stan- 1. Leverage my Schedule and follow the workstation
assign-
dards for workingment board
efficient- ly that are 2. Follow the priority cards at each workstation
apart of the We- Care 3. Work the action queues top down
workflow? 4. Use the process and systems
2. What are the 4 service stan- 1. Promptly acknowledge customers
dards for caring more that 2. Provide undivided attention to a customer
are apart of the WeCare 3. Immediately follow up on issues and use
workflow? electronic action notes
4. Help at pick up if there are 3 or more customers in
line
3. Pharmacist, intern, or technician
Who can staff the drop off
workstation?
4. What queue does the QT or triage queue
team
member at drop off
work
out of?
5. What data entry needs toThird Party adjudication
be entered while the cus-
tomer is present at drop
off?
6. What data entry needs toE-scripts, MD calls, faxes, and voicemails
be done as directed by
the
triage queue at drop
off?
1/
76
,Michigan BOP Exam - Pharmacy Technician Study
Guide questions well answered
7. What is the team memberThird party/insurance problems
at drop off responsible
for?
8. A preferred contact number
2/
76
,Michigan BOP Exam - Pharmacy Technician Study
Guide questions well answered
What does the team
mem- ber at drop off
always ask the
customer?
Waiters
9. What does the team
mem- ber at drop off
call out to inform
production? 1. Promptly acknowledge, then serve the customer
2. Focus on the customer
10. What are the drop off 3. Process the next item (N) in the triage queue
cus- tomer service
priorities? 1. Use a friendly greeting and otter assistance
2. Call for back up when there are more than 3 customers
in line
11. What are the
priorities for promptly
acknowledg-
ing the customer? (1st 1. Complete data entry through adjudication when there
pri- ority at drop off) are 3 or fewer prescriptions
2. Thank the customer using their name
12. What are the priorities
1. Correct spelling or full name
for focusing on the
2. DOB
customer? (2nd priority
3. Home address
at drop off)
4. Medication allergies ( document that you asked the
13. What patient customer. If there are no allergies the write "NKA" on the
information does the prescription)
team member at drop 5. Prescription insurance info since last visit (document
off need to ask for or any new insurance on the script)
verify? 6. Other medical info (other OTC or prescription
medications the patient may be taking)
3/
76
,Michigan BOP Exam - Pharmacy Technician Study
Guide questions well answered
7. Safety cap preference
(responsibility of the patient to request
non-safety. Do not assume all senior
citizens want non-safety)
8. Preferred contact phone number if an
issue arises
4/
76
Guide questions well answered
1. What are the 4 service stan- 1. Leverage my Schedule and follow the workstation
assign-
dards for workingment board
efficient- ly that are 2. Follow the priority cards at each workstation
apart of the We- Care 3. Work the action queues top down
workflow? 4. Use the process and systems
2. What are the 4 service stan- 1. Promptly acknowledge customers
dards for caring more that 2. Provide undivided attention to a customer
are apart of the WeCare 3. Immediately follow up on issues and use
workflow? electronic action notes
4. Help at pick up if there are 3 or more customers in
line
3. Pharmacist, intern, or technician
Who can staff the drop off
workstation?
4. What queue does the QT or triage queue
team
member at drop off
work
out of?
5. What data entry needs toThird Party adjudication
be entered while the cus-
tomer is present at drop
off?
6. What data entry needs toE-scripts, MD calls, faxes, and voicemails
be done as directed by
the
triage queue at drop
off?
1/
76
,Michigan BOP Exam - Pharmacy Technician Study
Guide questions well answered
7. What is the team memberThird party/insurance problems
at drop off responsible
for?
8. A preferred contact number
2/
76
,Michigan BOP Exam - Pharmacy Technician Study
Guide questions well answered
What does the team
mem- ber at drop off
always ask the
customer?
Waiters
9. What does the team
mem- ber at drop off
call out to inform
production? 1. Promptly acknowledge, then serve the customer
2. Focus on the customer
10. What are the drop off 3. Process the next item (N) in the triage queue
cus- tomer service
priorities? 1. Use a friendly greeting and otter assistance
2. Call for back up when there are more than 3 customers
in line
11. What are the
priorities for promptly
acknowledg-
ing the customer? (1st 1. Complete data entry through adjudication when there
pri- ority at drop off) are 3 or fewer prescriptions
2. Thank the customer using their name
12. What are the priorities
1. Correct spelling or full name
for focusing on the
2. DOB
customer? (2nd priority
3. Home address
at drop off)
4. Medication allergies ( document that you asked the
13. What patient customer. If there are no allergies the write "NKA" on the
information does the prescription)
team member at drop 5. Prescription insurance info since last visit (document
off need to ask for or any new insurance on the script)
verify? 6. Other medical info (other OTC or prescription
medications the patient may be taking)
3/
76
,Michigan BOP Exam - Pharmacy Technician Study
Guide questions well answered
7. Safety cap preference
(responsibility of the patient to request
non-safety. Do not assume all senior
citizens want non-safety)
8. Preferred contact phone number if an
issue arises
4/
76
