Glynco 2 questions and answers graded
A+ updated already passed
In order to ensure safety, establish order, and maintain security staff must do
what? - correct answer ✔✔Intervene in situations where verbal conflict is
developed, take responsibility for resolving the situation, get both sides of the
story before any decisions are made
What is the first objective when interviewing in a verbal conflict between
inmates? - correct answer ✔✔Establish control and restore order
What are the steps to identify a problem - correct answer ✔✔Scoop out the big
picture and try to identify anyone or anything out of place. This involves standing
outside the situation looking and listen for signs of problems
Once the problem shifts from identifying to Solving what are the steps taken -
correct answer ✔✔We are no longer on the outside we are on the inside. It's
important to concentrate closely on the person talking while communicating your
attention to that person
What are the four main points to remember by communicating attention? -
correct answer ✔✔Maintain eye contact, maintaining attentive
posture/position/body language, follow the speaker verbally, you silence
effectively
, What are the important steps associated with proper posture and position -
correct answer ✔✔Sitter lean forward, keep still, be aware of the nonverbal
language and look on your face
Give an example of how toFollow the speaker verbally? - correct answer ✔✔Yes I
see, come on
What are the steps to using silence effectively? - correct answer ✔✔Let yourself
be quiet and occasionally let the speaker be quiet to gather their thoughts
What are the proper techniques in responding between inmate disputes? - correct
answer ✔✔Use paraphrasing and reflect
What does paraphrase mean? - correct answer ✔✔To Determine the basic
message and rephrase the key content in your own words to tell the speaker what
you think you heard them say
What is the difference between paraphrasing and summarizing? - correct answer
✔✔Paraphrase is generally done within communication were summarizing is
generally done after communication
What is the technique that goes along with paraphrasing? - correct answer
✔✔Reflecting
What is reflecting - correct answer ✔✔This is a process of identifying basic mood
and feelings the speaker seems to be expressing then putting them into words
back to the speaker
A+ updated already passed
In order to ensure safety, establish order, and maintain security staff must do
what? - correct answer ✔✔Intervene in situations where verbal conflict is
developed, take responsibility for resolving the situation, get both sides of the
story before any decisions are made
What is the first objective when interviewing in a verbal conflict between
inmates? - correct answer ✔✔Establish control and restore order
What are the steps to identify a problem - correct answer ✔✔Scoop out the big
picture and try to identify anyone or anything out of place. This involves standing
outside the situation looking and listen for signs of problems
Once the problem shifts from identifying to Solving what are the steps taken -
correct answer ✔✔We are no longer on the outside we are on the inside. It's
important to concentrate closely on the person talking while communicating your
attention to that person
What are the four main points to remember by communicating attention? -
correct answer ✔✔Maintain eye contact, maintaining attentive
posture/position/body language, follow the speaker verbally, you silence
effectively
, What are the important steps associated with proper posture and position -
correct answer ✔✔Sitter lean forward, keep still, be aware of the nonverbal
language and look on your face
Give an example of how toFollow the speaker verbally? - correct answer ✔✔Yes I
see, come on
What are the steps to using silence effectively? - correct answer ✔✔Let yourself
be quiet and occasionally let the speaker be quiet to gather their thoughts
What are the proper techniques in responding between inmate disputes? - correct
answer ✔✔Use paraphrasing and reflect
What does paraphrase mean? - correct answer ✔✔To Determine the basic
message and rephrase the key content in your own words to tell the speaker what
you think you heard them say
What is the difference between paraphrasing and summarizing? - correct answer
✔✔Paraphrase is generally done within communication were summarizing is
generally done after communication
What is the technique that goes along with paraphrasing? - correct answer
✔✔Reflecting
What is reflecting - correct answer ✔✔This is a process of identifying basic mood
and feelings the speaker seems to be expressing then putting them into words
back to the speaker
