BIGGBY TRAINING TEST WITH COMPLETE SOLUTIONS

BIGGBY TRAINING TEST



Select the correct version of P of PERC - Correct Answers -Perception by customers
that we respect their time and move them as quickly as possible.

Select the correct version of E of PERC - Correct Answers -Every customer leave the
store in a better mood than when the customer arrived.

Select the correct version of R of PERC - Correct Answers -Recognize each customer
as an individual.

Select the correct version of C of PERC - Correct Answers -Consistently produce a high
quality beverage

Select the correct recipe for a 16 oz. reduced calorie frozen vanilla bean - Correct
Answers -Heaping cup ice, 2 pumps tonic, 6 SF vanilla, 2 shots

Select the correct recipe for a 100 oz. caramel marvel - Correct Answers -20 pumps
caramel, 10 shots espresso, no foam, extra hot velvetized 2%

Select the correct recipe for a 16 oz. Mint Mocha - Correct Answers -2 1/2 pumps
mocha, 1 1/2 pumps mint, 2 shots, velvetized milk, whip, garnish

Select the correct recipe for a 20 oz. reduced calorie iced mocha caramel - Correct
Answers -2/3 cup ice, cold skim, 3 SF mocha, 2 SF caramel, 2 shots

Select the correct version of the mission statement - Correct Answers -Create on new
BIGGBY COFFEEE fanatic per say, per store, who will actively promote us to others.

Which pair of procedures more directly affect P of PERC - Correct Answers -Greet
customers within 3 steps of the door; Thank customers for their patience when service
is slow

Which pair of procedure most directly affect E of PERC - Correct Answers -Run laps
every 15 minutes; Engage customers with energy, excitement, and enthusiasm

Which pair of procedures most directly affect R of PERC - Correct Answers -Learn
customers' names, drinks, and stories; Make suggestions to customers who don't know
what to order

, Which pair of procedures most directly affect C of PERC - Correct Answers -Never
serve lattes with more than 1/2" of foam; Use exact measurements when preparing
drinks - don't guess

Select the correct version of our Cultural Values - Correct Answers -Make friends. Have
fun. Be yourself. Share great coffee.

Which of the following appearance and uniform policies are NOT related to safety or
sanitation - Correct Answers -Our tattoo and hair color policy

How and why do we wear an apron - Correct Answers -Worn over the neck and tied
securely; It is a barrier that protects the food and equipment from any germs that may
be on our clothing

What does FIFO stand for? Which products do we use FIFO on - Correct Answers -First
in, First out; all of our products

What concentration should the sanitizer solution be (in ppm) and how long should
dishes be submerged - Correct Answers -150/200 ppm and above; 1 minute

What is the Five minute rule - Correct Answers -All equipment and products must be
available five minutes
before open, and until five minutes after close

When a customer orders an iced coffee, the inside the store Cashier must ask if they
want room for cream and sugar - Correct Answers -False

Define the term fair trade coffee, and which of our coffees are fair traide - Correct
Answers -Farmers organize as cooperatives are paid fairly for their beans, French
Roast

Define the term 'organic coffee' and which of our coffees are organic? - Correct
Answers -Coffee that is grown without pesticides; French Roast

What are the two biggest enemies of coffee - Correct Answers -Moisture and Air

You can save time during the morning rush by grinding the coffee ahead of time -
Correct Answers -False

What is the roast for BIGGBY best blend - Correct Answers -Medium Dark

What is the roast for our espresso blend - Correct Answers -Medium dark

What is the roast for our French Roast - Correct Answers -Dark