SCM 300 Exam 2 ASU Davila

SCM 300 EXAM 2 ASU DAVILA QUESTIONS AND ANSWERS




Brick-and-Mortar Business - rh rh




answersa business that operates in a physical store without an internet presence
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Online or E-tailing - rh rh rh




answersAll products and services are sold to customers through an online website. Exa
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mple: Amazon.com rh




Brick and Clicks - rh rh rh




answersCompanies that use both a physical store and the Web to sell their products an
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d services.
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Clicks and Calls - rh rh rh




answersIn addition to taking orders via the company website, some companies will also
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offer sales via the phone. Examples: Lands' End and L.L. Bean
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Omni-channel retailing - rh rh




answersRetailers that are fully committed to engaging customers via catalogs, phone c
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alls, websites, email, internet chatrooms, social media sites or mobile apps, and of cour
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se also in stores.
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Retail sources of supply - answersmanufacturers, wholesalers, drop shippers
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drop shippers - rh rh




answersAn organization that ties manufactures and/or wholesalers directly to consum
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ers. They never posses the product, they just take orders to fulfill by another party.
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Chargebacks - rh




answerseffectively penalties charged by retail organizations to their suppliers/vendors
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for any number of minor and major supply chain offenses
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Collaborative Planning, Forecasting, and Replenishment (CPFR) - rh rh rh rh rh rh




answersA formalized effort by supply chain partners to share data and collectively deve
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1/15hr hr

,lop forecast in an attempt to reduce supply chain cost through better planning
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vendor-managed inventory (VMI) - rh rh rh




answersAn arrangement where retailers allow vendors to monitor in-
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store inventories, initiate orders/shipments to the store when inventories are low, and al
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so bring the items into the store and onto the shelf.
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Last Mile - rh rh




answersthe portion of the supply chain between the final inventory holding facility and th
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e end consumer rh rh




Prototype Stores - rh rh




answersA series of stores that have common design, construction and layout. Standar
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dized plans that will work across many stores for chain retailers.rh rh rh rh rh rh rh rh rh rh




Rationalized Retailing - rh rh




answersThis retail strategy has retail chains develop rigid control structures to develop
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and manage processes such that all the retail outlets are managed in the same way. An e
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mployee would easily be able to work at almost any store since everything is done the sa
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me way. rh




Planogram - answersA map of where every product goes on a retail store shelf. rh rh rh rh rh rh rh rh rh rh rh rh rh




Customers cost for waiting lines - answersTime rh rh rh rh rh rh




Company cost for waiting line - answersMoney paid to maintain the line (employees) rh rh rh rh rh rh rh rh rh rh rh rh




Waiting line Input Source - answersThe population of people that might want service
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Waiting Line - answersThe area in which customers wait for service rh rh rh rh rh rh rh rh rh rh




Waiting line Service Facility - rh rh rh rh




answersThe area in which customers actually receive service
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Infinite population of customers - rh rh rh rh




answersThe number of possible customers that may come into the store is very high (or
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unlimited). When a customer enters the system, the odds of another entering the syste rh rh rh rh rh rh rh rh rh rh rh rh rh




m are not impacted in any significant manner.
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Finite Population of Customers - answersnumber of customers is limited
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2/15 hr hr