1 Exampromax - Stuvia US 2025/2026
PN 2002 final review Questions with Detailed
Verified Answers (100% Correct Answers)
/Already Graded A+
Perception
✓✓ a cognitive process by which a person transforms external sensory data
into personalized images of reality
Problem solving
©, 2025 All rights reserved®
✓✓ a comprehensive, sequential, cognitive process used to solve a problem
by reducing the difference between current and desired condit
Exampromax - Stuvia US
Problem solving process- scientific method
✓✓ · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making
✓✓ is a process that chooses a preferred option or course of actions from
among a set of alternatives based on given criteria or strategies.
Decision Making Process
, 2 Exampromax - Stuvia US 2025/2026
✓✓ · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking
✓✓ analytical process in which you purposefully use specific thinking skills
©, 2025 All rights reserved®
to make clinical decisions.
Exampromax - Stuvia US
What is conflict?
✓✓ An opportunity to understand opposing preferences and values
Selective attention
✓✓ is the process of focusing on a particular object in the environment for
a certain period.
negative self
✓✓ -talk is any inner dialogue you have with yourself that may be limiting
your ability to believe in yourselfand your own abilities, and to reach your
potential.
Conflict Resolution
✓✓ identifying sources of conflict, set goals, implement solutions.
Conflict Resolution
, 3 Exampromax - Stuvia US 2025/2026
Step 1:
✓✓ : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives
©, 2025 All rights reserved®
✓✓ · Ask for the other persons perspective
Exampromax - Stuvia US
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding
, 4 Exampromax - Stuvia US 2025/2026
✓✓ Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution
✓✓ · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
©, 2025 All rights reserved®
Exampromax - Stuvia US
Conflict Resolution Step 5: plan next steps
✓✓ · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
Compromising
✓✓ an approach to conflict resolution that involves both assertiveness and
cooperation on the part of everyone
Summarizing
✓✓ is an active listening skill used to review content and process.
Ethnicity
✓✓ - the fact or state of belonging to a social group that has a common
national or cultural tradition.
PN 2002 final review Questions with Detailed
Verified Answers (100% Correct Answers)
/Already Graded A+
Perception
✓✓ a cognitive process by which a person transforms external sensory data
into personalized images of reality
Problem solving
©, 2025 All rights reserved®
✓✓ a comprehensive, sequential, cognitive process used to solve a problem
by reducing the difference between current and desired condit
Exampromax - Stuvia US
Problem solving process- scientific method
✓✓ · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making
✓✓ is a process that chooses a preferred option or course of actions from
among a set of alternatives based on given criteria or strategies.
Decision Making Process
, 2 Exampromax - Stuvia US 2025/2026
✓✓ · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking
✓✓ analytical process in which you purposefully use specific thinking skills
©, 2025 All rights reserved®
to make clinical decisions.
Exampromax - Stuvia US
What is conflict?
✓✓ An opportunity to understand opposing preferences and values
Selective attention
✓✓ is the process of focusing on a particular object in the environment for
a certain period.
negative self
✓✓ -talk is any inner dialogue you have with yourself that may be limiting
your ability to believe in yourselfand your own abilities, and to reach your
potential.
Conflict Resolution
✓✓ identifying sources of conflict, set goals, implement solutions.
Conflict Resolution
, 3 Exampromax - Stuvia US 2025/2026
Step 1:
✓✓ : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives
©, 2025 All rights reserved®
✓✓ · Ask for the other persons perspective
Exampromax - Stuvia US
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding
, 4 Exampromax - Stuvia US 2025/2026
✓✓ Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution
✓✓ · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
©, 2025 All rights reserved®
Exampromax - Stuvia US
Conflict Resolution Step 5: plan next steps
✓✓ · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
Compromising
✓✓ an approach to conflict resolution that involves both assertiveness and
cooperation on the part of everyone
Summarizing
✓✓ is an active listening skill used to review content and process.
Ethnicity
✓✓ - the fact or state of belonging to a social group that has a common
national or cultural tradition.
