TEST BANK For MGMT 12th Edition, Principles of Management By Chuck Williams, Verified Chapters 1 - 18, Complete Newest Version

12/6/23, 0:12 o,o, Test bank for MGMT 11th Edition by Chuck Williams
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01: Management o ,o ,




TestbankforMGMT11thEditionbyChuckWilliams ,
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1. is defined as getting work done through others. o,o, o,o , o,o, o,o, o,o, o,o, o,o,




a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c o , o ,




2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was told that her role
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o involved supervising the work of her employees and ensuring that they did their jobs well. Ruth's job is related
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to:
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a. marketing.
b. recruitment.
c. management
.
d. finance.
ANSWER: c o , o ,




3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the work carried out by the
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o company's site engineers. He is also responsible for ensuring that all the engineers are provided with ample guidance
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and
o ,o , supervision so that they can perform all the assigned tasks to the best of their ability. In the given scenario, Edwin's
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job is
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a. accounting
b. sales
c. managemen
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d. production
ANSWER: c o , o ,




4. Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are fully utilized. It also
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o makes sure that minimal waste is produced. The juice extracting and packaging units of the company are designed in
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such
o,o, way that the quality of its products is maintained with minimal costs. Relish is involved in achieving
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.
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER: b o , o ,




5. TrentAutomobiles Inc. was expecting a large shipment of scrap metal a week earlier.As the shipment did not arrive on
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o time, the supply manager at Trent Automobiles was forced to place another order for the same quantity of scrap
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metal
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this
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a. synergy

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,12/6/23, 0:12 o,o, Test bank for MGMT 11th Edition by Chuck Williams
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01: Management o ,o ,




b. disintermediatio
n o , o ,




c. automation
d. efficiency
ANSWER: d o , o ,




6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its production
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o processes using Computer Numeric Control (CNC) machines. This reduced the labor cost, wastage of raw materials,
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and
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processes at
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a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER: b o , o ,




7. involves accomplishing tasks that help fulfill organizational objectives. o,o, o,o , o,o, o,o , o,o, o,o , o,o,




a. Effectiveness
b. Equity
c. Synergy
d. Retrenchmen
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ANSWER: a o , o ,




8. Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting time for its
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o customers. This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates
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that
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a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER: a o , o ,




9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after many other banks
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o opened their branches in Shirles, Calverd Bank continues to have the biggest market share because of its excellent
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o customer service. In the context of management, the Shirles branch of Calverd Bank illustrates .
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a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER: d o , o ,




10. Providing a great shopping experience to customers is one of the important objectives of Purple Fashions Inc., ao,o, o,o, o,o, o,o, o,o, o,o, o,o, o,o, o,o, o,o , o,o, o ,o , o ,o , o ,o , o o, , o ,o , o o, ,




o clothing store. To achieve this objective, the company has a team of committed customer service professionals, whose
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job
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All chapter download @ qidiantiku.com
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01: Management o ,o ,




is to ensure that customers get exactly what they want. This scenario illustrates that Purple Fashions is trying to achieve
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.
a. organizational commitment o,o,




b. employee productivity o,o,




c. employee satisfaction o,o,




d. organizational effectiveness o,o,




ANSWER: d o , o ,




11. In the context of management functions, which of the following is true of planning?
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a. It is one of the best ways to improve performance. o,o, o,o, o,o , o,o , o,o, o,o, o,o , o,o , o,o ,




b. It is the last function of management. o,o, o,o, o,o, o,o, o,o, o,o,




c. It involves monitoring progress toward goal o,o, o,o, oo,, o,o, o,o,




achievement. o , o ,




d. It involves hiring and leading workers. o,o, o,o, o,o, o,o , o,o,




ANSWER: a o , o ,




12. Identify a true statement about planning. o,o , o,o, o,o, o,o, o,o,




a. It is the process of monitoring progress toward goal achievement.
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b. It involves deciding where decisions will be made. o,o , o,o , o,o , o,o , o,o , o,o , o,o,




c. It encourages employees to engage in behaviors directly related to goal accomplishment.
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d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
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ANSWER: c o , o ,




13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives were to
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o increase revenues by at least five percent and reduce net losses by at least 80 percent by the end of the next fiscal year. In
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o this scenario, which of the following management functions was most likely involved in setting these goals and
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o determining a means for the company to meet them?
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a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c o , o ,




14. Amanda, the sales manager at an e-commerce fashion site, decides the annual, monthly, and weekly targets of all the
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o salespersons in the company. She sets these targets in such a way that the salespersons work toward achieving the
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o organizational goals. In this scenario, which of the following management functions does Amanda perform?
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a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c o , o ,




15. In the context of management functions, organizing is about:
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