Leadership and Strategy Exam Questions
with correct Answers
What /is /the /first /step /in /the /strategic /planning /process? /- /correct /answers✔✔ /The /demand
/organization /develops /a /strategic /plan.
What /is /an /example /of /an /important /but /NOT /urgent /activity? /- /correct /answers✔✔ /Asking
/customers /about /their /business /problems.
What /additional /information /would /be /useful /in /aligning /the /FM /organization's /strategy /with
/the /demand /organization's /objectives /based /on /this /balanced /scorecard? /- /correct
/answers✔✔ /Additional /information /that /might /be /useful /includes /the /organization's /mission,
/vision, /values /and /culture; /the /organization's /strategic /business /plan /and /the /facilities
/register /and/or /audits.
Evaluate /the /four /perspectives /in /the /example /balanced /scorecard. /What /objectives /could /be
/created /by /FM /to /support /each /category? /- /correct /answers✔✔ /Objectives /could /be
/something /like /this:
Customer /perspective: /a) /Create /customer /profiles; /Provide /service /excellence; /Be /a /trusted
/partner
b) /Operational /perspective: /Establish /performance /metrics; /Reduce /overall /cycle /times;
/Provide /rapid /response /time
c) /People /perspective: /Hire /key /technical /talent; /Increase /employee /productivity
d) /Financial /perspective: /Broaden /revenue /mix; /Improve /operational /efficiency
How /can /success /measures /be /aligned /in /this /example? /- /correct /answers✔✔ /By /creating
/measurements /that /feed /into /the /four /perspectives /and /ensuring /the /success /criteria /is
/specific, /measurable /and /agreed /upon /by /the /stakeholders.
,Once /FM /has /determined /goals /that /support /the /demand /organization /strategy, /how /does
/FM /ensure /alignment /with /the /demand /organization? /- /correct /answers✔✔ /FM /ensures
/alignment /with /the /demand /organization /by /showing /the /facility /strategic /plan /supports /the
/demand /organization's /goals /and /that /the /objectives /are /appropriate.
What /are /the /consequences /of /misalignment /with /the /demand /organization /strategy? /-
/correct /answers✔✔ /Consequences /might /be /the /lack /of /senior /management /support, /and
/unmet /needs /in /customer /segments.
What /are /the /benefits /of /aligning /with /the /demand /organization /strategy? /- /correct
/answers✔✔ /The /benefits /are /the /unity /of /purpose /and /a /sense /of /teamwork /and /enhanced
/organizational /performance.
What /is /the /first /step /in /the /process /of /aligning /the /FM /strategy /to /the /demand /organization's
/strategy /after /assembling /various /inputs /and /producing /FM /mission /and /vision /statements? /-
correct /answers✔✔ /Define /what /constitutes /success /in /the /FM /strategic /planning /process.
/
What /is /true /of /a /demand /organization's /mission, /vision, /values /and/or /culture? /- /correct
/answers✔✔ /Understanding /and /accepting /the /demand /organization's /mission /helps /guide
/individual /behavior.
Which /type /of /plan /creates /a /gap /analysis /for /an /entire /portfolio /of /facilities? /- /correct
answers✔✔ /Facility /strategic /plan
/
What /can /be /used /to /rank /competing /strategic /options /because /each /can /be /rated /on /how
/well /it /reduces /the /variance /between /the /actual /situation /and /the /desired /situation? /-
correct /answers✔✔ /Gap /Analysis
/
, What /are /some /examples /of /some /external /factors /that /could /affect /your /FM /strategy /in /your
organization? /- /correct /answers✔✔ /Industry, /market, /and /competitive /environment
/
Cultural /and /demographic /environment
Social, /legal, /and /political /environment
Changes /in /regulations
Economic /environment
Technological /environment
Which /tools /help /monitor /potential /threats /from /outside /the /FM /organization? /- /correct
answers✔✔ /SWOT /and /Risk /Analysis
/
What /is /true /of /proposed /changes /to /FM /organizational /strategy? /- /correct /answers✔✔ /
Which /programming /tasks /most /directly /help /facility /managers /factor /in /budget /and /human
resource /constraints? /- /correct /answers✔✔ /Prioritizing /or /ranking /requirements
/
Which /principle /is /supported /by /research /done /by /Myers-Briggs? /- /correct /answers✔✔ /Use /a
/variety /of /rewards /for /work /efforts.
Which /is /an /example /of /using /leadership /influence /to /enforce /compliance /with /an
/organizational /code /of /conduct? /- /correct /answers✔✔ /Living /by /a /strong /personal
/commitment /to /ethics.
In /general, /what /is /required /for /intrinsic /rewards /to /be /the /best /rewards /for /efficiency /and
effectiveness? /- /correct /answers✔✔ /there /is /a /good /job-person /fit.
/
with correct Answers
What /is /the /first /step /in /the /strategic /planning /process? /- /correct /answers✔✔ /The /demand
/organization /develops /a /strategic /plan.
What /is /an /example /of /an /important /but /NOT /urgent /activity? /- /correct /answers✔✔ /Asking
/customers /about /their /business /problems.
What /additional /information /would /be /useful /in /aligning /the /FM /organization's /strategy /with
/the /demand /organization's /objectives /based /on /this /balanced /scorecard? /- /correct
/answers✔✔ /Additional /information /that /might /be /useful /includes /the /organization's /mission,
/vision, /values /and /culture; /the /organization's /strategic /business /plan /and /the /facilities
/register /and/or /audits.
Evaluate /the /four /perspectives /in /the /example /balanced /scorecard. /What /objectives /could /be
/created /by /FM /to /support /each /category? /- /correct /answers✔✔ /Objectives /could /be
/something /like /this:
Customer /perspective: /a) /Create /customer /profiles; /Provide /service /excellence; /Be /a /trusted
/partner
b) /Operational /perspective: /Establish /performance /metrics; /Reduce /overall /cycle /times;
/Provide /rapid /response /time
c) /People /perspective: /Hire /key /technical /talent; /Increase /employee /productivity
d) /Financial /perspective: /Broaden /revenue /mix; /Improve /operational /efficiency
How /can /success /measures /be /aligned /in /this /example? /- /correct /answers✔✔ /By /creating
/measurements /that /feed /into /the /four /perspectives /and /ensuring /the /success /criteria /is
/specific, /measurable /and /agreed /upon /by /the /stakeholders.
,Once /FM /has /determined /goals /that /support /the /demand /organization /strategy, /how /does
/FM /ensure /alignment /with /the /demand /organization? /- /correct /answers✔✔ /FM /ensures
/alignment /with /the /demand /organization /by /showing /the /facility /strategic /plan /supports /the
/demand /organization's /goals /and /that /the /objectives /are /appropriate.
What /are /the /consequences /of /misalignment /with /the /demand /organization /strategy? /-
/correct /answers✔✔ /Consequences /might /be /the /lack /of /senior /management /support, /and
/unmet /needs /in /customer /segments.
What /are /the /benefits /of /aligning /with /the /demand /organization /strategy? /- /correct
/answers✔✔ /The /benefits /are /the /unity /of /purpose /and /a /sense /of /teamwork /and /enhanced
/organizational /performance.
What /is /the /first /step /in /the /process /of /aligning /the /FM /strategy /to /the /demand /organization's
/strategy /after /assembling /various /inputs /and /producing /FM /mission /and /vision /statements? /-
correct /answers✔✔ /Define /what /constitutes /success /in /the /FM /strategic /planning /process.
/
What /is /true /of /a /demand /organization's /mission, /vision, /values /and/or /culture? /- /correct
/answers✔✔ /Understanding /and /accepting /the /demand /organization's /mission /helps /guide
/individual /behavior.
Which /type /of /plan /creates /a /gap /analysis /for /an /entire /portfolio /of /facilities? /- /correct
answers✔✔ /Facility /strategic /plan
/
What /can /be /used /to /rank /competing /strategic /options /because /each /can /be /rated /on /how
/well /it /reduces /the /variance /between /the /actual /situation /and /the /desired /situation? /-
correct /answers✔✔ /Gap /Analysis
/
, What /are /some /examples /of /some /external /factors /that /could /affect /your /FM /strategy /in /your
organization? /- /correct /answers✔✔ /Industry, /market, /and /competitive /environment
/
Cultural /and /demographic /environment
Social, /legal, /and /political /environment
Changes /in /regulations
Economic /environment
Technological /environment
Which /tools /help /monitor /potential /threats /from /outside /the /FM /organization? /- /correct
answers✔✔ /SWOT /and /Risk /Analysis
/
What /is /true /of /proposed /changes /to /FM /organizational /strategy? /- /correct /answers✔✔ /
Which /programming /tasks /most /directly /help /facility /managers /factor /in /budget /and /human
resource /constraints? /- /correct /answers✔✔ /Prioritizing /or /ranking /requirements
/
Which /principle /is /supported /by /research /done /by /Myers-Briggs? /- /correct /answers✔✔ /Use /a
/variety /of /rewards /for /work /efforts.
Which /is /an /example /of /using /leadership /influence /to /enforce /compliance /with /an
/organizational /code /of /conduct? /- /correct /answers✔✔ /Living /by /a /strong /personal
/commitment /to /ethics.
In /general, /what /is /required /for /intrinsic /rewards /to /be /the /best /rewards /for /efficiency /and
effectiveness? /- /correct /answers✔✔ /there /is /a /good /job-person /fit.
/
