1|Page
ServiceNow CSA Exam Prep (Latest
Update) Questions and Verified Answers | 100%
Correct | Grade A+
Which of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-service - ..(ANSWER)...D. Self-service
Which module displays a list of tasks assigned to a user's group, but not yet
assigned to an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks - ..(ANSWER)...B. My Groups Work
Multiple choice, single line text, and select box are what type of elements in
ServiceNow?
A. Order Guides
B. Request Types
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C. Variable Types
D. Related Lists - ..(ANSWER)...C. Variable Types
What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly - ..(ANSWER)...C. Javascript
Which of the following is a definition for transform maps in ServiceNow?
A. A map that is used to share the history of the incident
B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the outbound
web service
D. A map to determine relationships between fields displaying in an import set to
fields in an existing table. - ..(ANSWER)...D. A map to determine relationships
between fields displaying in an import set to fields in an existing table.
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Which of the following is the primary way to interact with the applications and
data in a ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile - ..(ANSWER)...C. Now Platform UI
A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance -
..(ANSWER)...D. collection of permissions
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A group is a:
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
E. set of members to a subscription
F. set of users delegated to perform different tasks - ..(ANSWER)...A. set of users
who share a common purpose
The Now Platform is an example of which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
ServiceNow CSA Exam Prep (Latest
Update) Questions and Verified Answers | 100%
Correct | Grade A+
Which of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-service - ..(ANSWER)...D. Self-service
Which module displays a list of tasks assigned to a user's group, but not yet
assigned to an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks - ..(ANSWER)...B. My Groups Work
Multiple choice, single line text, and select box are what type of elements in
ServiceNow?
A. Order Guides
B. Request Types
,2|Page
C. Variable Types
D. Related Lists - ..(ANSWER)...C. Variable Types
What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly - ..(ANSWER)...C. Javascript
Which of the following is a definition for transform maps in ServiceNow?
A. A map that is used to share the history of the incident
B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the outbound
web service
D. A map to determine relationships between fields displaying in an import set to
fields in an existing table. - ..(ANSWER)...D. A map to determine relationships
between fields displaying in an import set to fields in an existing table.
,3|Page
Which of the following is the primary way to interact with the applications and
data in a ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile - ..(ANSWER)...C. Now Platform UI
A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance -
..(ANSWER)...D. collection of permissions
, 4|Page
A group is a:
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
E. set of members to a subscription
F. set of users delegated to perform different tasks - ..(ANSWER)...A. set of users
who share a common purpose
The Now Platform is an example of which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
