1|Page
ServiceNow CSA Exam (Certified System
Administrator Exam) (Latest Update)
Questions and Verified Answers | 100% Correct |
Grade A+
A Service Catalog may include which of the following components?
A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items - ..(ANSWER)...D. Record
Producers, Order Guides, and Catalog Items
Which one of the following statements applies to a set of fields when they are
coalesced during an import?
A. If a match is found using the coalesce fields, the existing record is updated with
the information being imported
B. If a match is not found using the coalesce fields, the system does not create a
Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated
with the information being imported - ..(ANSWER)...A. If a match is found using
the coalesce fields, the existing record is updated with the information being
imported
,2|Page
As it relates to ServiceNow reporting, which of the following statements describes
what a metric can do?
A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of workflows
and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service
management processes
D. A metric is a comparative measurement used to report the effectiveness of
workflows and SLAs. - ..(ANSWER)...C. A metric is used to measure and evaluate
the effectiveness of IT service management processes
The display sequence is controlled in a Service Catalog Item using which of the
following?
A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form - ..(ANSWER)...C. The Order field in the
Variable form
Reports can be created from which different places in the platform?
(Choose two)
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A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module - ..(ANSWER)...A. List column heading
D. View / Run module
Knowledge Base search results can be sorted by which of the following?
(Choose three)
A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views - ..(ANSWER)...A. Most recent update
C. Relevancy
E. Number of views
What is the path an Administrator could take to view the fulfillment stage task list
for an order placed by a user?
A. RITM (Number) > REQ (Number) > PROCUREMENT (Number)
B. REQ (Number) > RITM (Number) > PROCUREMENT (Number)
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C. REQ (Number) > RITM (Number) > TASK (Number)
D. FULFILLMENT (Number) > RITM (Number) > TASK (Number) - ..(ANSWER)...C.
REQ (Number) > RITM (Number) > TASK (Number)
Which term refers to All Menus and modules which you may want to access
quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark - ..(ANSWER)...B. Favorite
What is generated from the Service Catalog once a user places an order for an
item or service?
A. A change request
B. An Order Guide
C. A request
D. An SLA - ..(ANSWER)...C. A request
From the User menu, which actions can a user select?
(Choose three)
ServiceNow CSA Exam (Certified System
Administrator Exam) (Latest Update)
Questions and Verified Answers | 100% Correct |
Grade A+
A Service Catalog may include which of the following components?
A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items - ..(ANSWER)...D. Record
Producers, Order Guides, and Catalog Items
Which one of the following statements applies to a set of fields when they are
coalesced during an import?
A. If a match is found using the coalesce fields, the existing record is updated with
the information being imported
B. If a match is not found using the coalesce fields, the system does not create a
Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated
with the information being imported - ..(ANSWER)...A. If a match is found using
the coalesce fields, the existing record is updated with the information being
imported
,2|Page
As it relates to ServiceNow reporting, which of the following statements describes
what a metric can do?
A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of workflows
and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service
management processes
D. A metric is a comparative measurement used to report the effectiveness of
workflows and SLAs. - ..(ANSWER)...C. A metric is used to measure and evaluate
the effectiveness of IT service management processes
The display sequence is controlled in a Service Catalog Item using which of the
following?
A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form - ..(ANSWER)...C. The Order field in the
Variable form
Reports can be created from which different places in the platform?
(Choose two)
,3|Page
A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module - ..(ANSWER)...A. List column heading
D. View / Run module
Knowledge Base search results can be sorted by which of the following?
(Choose three)
A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views - ..(ANSWER)...A. Most recent update
C. Relevancy
E. Number of views
What is the path an Administrator could take to view the fulfillment stage task list
for an order placed by a user?
A. RITM (Number) > REQ (Number) > PROCUREMENT (Number)
B. REQ (Number) > RITM (Number) > PROCUREMENT (Number)
, 4|Page
C. REQ (Number) > RITM (Number) > TASK (Number)
D. FULFILLMENT (Number) > RITM (Number) > TASK (Number) - ..(ANSWER)...C.
REQ (Number) > RITM (Number) > TASK (Number)
Which term refers to All Menus and modules which you may want to access
quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark - ..(ANSWER)...B. Favorite
What is generated from the Service Catalog once a user places an order for an
item or service?
A. A change request
B. An Order Guide
C. A request
D. An SLA - ..(ANSWER)...C. A request
From the User menu, which actions can a user select?
(Choose three)
