Aptive Customer Concerns Questions With 100%
Verified Answers.
Terminex, treated last week - ✔✔
Worried about treating the lawn on top of lawn care treatment - ✔✔
Do you have a brochure? - ✔✔Oh, I don't carry flyers. I'm only setting up a few last people in
the area today, so the deal goes with me. You see, normally, when I'm not running this
promotion, it can get pretty expensive. We only offer a deal this good about once per year, when
we are already in the neighborhood and have a couple of vacancies on the route. I'll tell you
what, if you can get it done with the rest of your neighbors tomorrow...
I don't want my card information on file - ✔✔
I'd like to get it sprayed but my husband doesn't because he takes care of it himself -
✔✔That's great. You're smart! Living in this area, you have to do something; otherwise, bugs
would overrun the place. A lot of your neighbors haven't done anything, and they've been pulling
their hair out. Tell you what: let me show you what I'm doing for everyone else tomorrow, since
I'm discounting the whole neighborhood for over half off.
No, I think we're good - ✔✔I only stopped by because I'm taking care of _____'s house...
since you're so close, and we don't want the bugs jumping over, I can actually do it for 80% off,
full property professional flush.
Accidentally running into a current customer - ✔✔Oh, I'm sorry. I had no idea (say this while
laughing a little bit, which will help break the ice). What was your name? (pause) Nice to meet
you, ________; my name's Chloe. So, is everything going okay? Great! You know about our free
re-services, right? People have been seeing a lot of (name of pest) lately, so make sure to give us
a call if you ever see anything between treatments. Always ask for a referral before leaving the
door. You might say, "Before I go, do you have any friends or neighbors who would want to get
our service at a huge discount?" or "So which of your neighbors is unhappy with their bug guy?"
,We have someone, I don't know who it is, but we've had them for a few years... my husband
takes care of it - ✔✔Explain the service and tell them that you do the first one for free, one
year professional flush (come back to speak to spouse if needed) and ask what they got treated
for initially.
I have Terminix and I'm not seeing anything outside - ✔✔
DIYer with professional grade product - ✔✔
They have a service for mosquitos and termites - ✔✔
Still can't afford the service for 0/89 because of social security, retirement, etc -
✔✔Situational roadblock. Move on.
Non-homeowner answers door - ✔✔
I'd have to think about that. Not now. - ✔✔
Refuses to open door or screen door - ✔✔
New to the area, busy, got a lot of other projects and obligations - ✔✔If the customer tells you
that they are still moving in, inform them that this is the best time to receive service, while we
still have easy access to the majority of the walls to perform treatment. Or just let the customer
know our focus will be on the outside and that it won't affect the inside of the home.
In the middle of dinner - ✔✔
Someone comes out twice a year already and I put chemicals on the lawn twice a month in
between, I'm not seeing anything - ✔✔
, I don't like contracts (even after I dropped the price) I just want a one time treatment. -
✔✔Reassure the customer that you understand and explain that Aptive's service has a 100%
satisfaction guaranty. If the customer has any pests return, Aptive promises to re-service the
home at no extra charge as many times as necessary to resolve the infestation. After explaining
this to the customer, look them in the eye and ask, "Does that sound fair to you?"
Not interested - ✔✔
All Solutions just came out and treated - ✔✔
"I think my husband has somebody. I dont know exactly who he uses, but he has somebody." -
✔✔
Someone sprayed earlier this spring - ✔✔
All Solutions knocked a couple weeks ago - ✔✔I came out last because I'm the cheapest, and
I do five times the work.
We're moving today - ✔✔Situational roadblock. Move on.
Renters, not interested - ✔✔"Not a problem. You know, the bugs don't run away just because
you don't own the place. I'll tell you what: If you can get it done tomorrow with everyone else,
I'll go ahead and give you our renter's special for the lowest rate I possibly can, for $49." Once
again, be careful not to waste too much time with renters because they are typically less willing
to invest money into something they do not own and will typically move within 2 years (making
them ineligible for Aptive's service without a minimum 2-year commitment).
Not sure who came, took care of ants recently - ✔✔
TruGreen just treated, customer for years - ✔✔
Verified Answers.
Terminex, treated last week - ✔✔
Worried about treating the lawn on top of lawn care treatment - ✔✔
Do you have a brochure? - ✔✔Oh, I don't carry flyers. I'm only setting up a few last people in
the area today, so the deal goes with me. You see, normally, when I'm not running this
promotion, it can get pretty expensive. We only offer a deal this good about once per year, when
we are already in the neighborhood and have a couple of vacancies on the route. I'll tell you
what, if you can get it done with the rest of your neighbors tomorrow...
I don't want my card information on file - ✔✔
I'd like to get it sprayed but my husband doesn't because he takes care of it himself -
✔✔That's great. You're smart! Living in this area, you have to do something; otherwise, bugs
would overrun the place. A lot of your neighbors haven't done anything, and they've been pulling
their hair out. Tell you what: let me show you what I'm doing for everyone else tomorrow, since
I'm discounting the whole neighborhood for over half off.
No, I think we're good - ✔✔I only stopped by because I'm taking care of _____'s house...
since you're so close, and we don't want the bugs jumping over, I can actually do it for 80% off,
full property professional flush.
Accidentally running into a current customer - ✔✔Oh, I'm sorry. I had no idea (say this while
laughing a little bit, which will help break the ice). What was your name? (pause) Nice to meet
you, ________; my name's Chloe. So, is everything going okay? Great! You know about our free
re-services, right? People have been seeing a lot of (name of pest) lately, so make sure to give us
a call if you ever see anything between treatments. Always ask for a referral before leaving the
door. You might say, "Before I go, do you have any friends or neighbors who would want to get
our service at a huge discount?" or "So which of your neighbors is unhappy with their bug guy?"
,We have someone, I don't know who it is, but we've had them for a few years... my husband
takes care of it - ✔✔Explain the service and tell them that you do the first one for free, one
year professional flush (come back to speak to spouse if needed) and ask what they got treated
for initially.
I have Terminix and I'm not seeing anything outside - ✔✔
DIYer with professional grade product - ✔✔
They have a service for mosquitos and termites - ✔✔
Still can't afford the service for 0/89 because of social security, retirement, etc -
✔✔Situational roadblock. Move on.
Non-homeowner answers door - ✔✔
I'd have to think about that. Not now. - ✔✔
Refuses to open door or screen door - ✔✔
New to the area, busy, got a lot of other projects and obligations - ✔✔If the customer tells you
that they are still moving in, inform them that this is the best time to receive service, while we
still have easy access to the majority of the walls to perform treatment. Or just let the customer
know our focus will be on the outside and that it won't affect the inside of the home.
In the middle of dinner - ✔✔
Someone comes out twice a year already and I put chemicals on the lawn twice a month in
between, I'm not seeing anything - ✔✔
, I don't like contracts (even after I dropped the price) I just want a one time treatment. -
✔✔Reassure the customer that you understand and explain that Aptive's service has a 100%
satisfaction guaranty. If the customer has any pests return, Aptive promises to re-service the
home at no extra charge as many times as necessary to resolve the infestation. After explaining
this to the customer, look them in the eye and ask, "Does that sound fair to you?"
Not interested - ✔✔
All Solutions just came out and treated - ✔✔
"I think my husband has somebody. I dont know exactly who he uses, but he has somebody." -
✔✔
Someone sprayed earlier this spring - ✔✔
All Solutions knocked a couple weeks ago - ✔✔I came out last because I'm the cheapest, and
I do five times the work.
We're moving today - ✔✔Situational roadblock. Move on.
Renters, not interested - ✔✔"Not a problem. You know, the bugs don't run away just because
you don't own the place. I'll tell you what: If you can get it done tomorrow with everyone else,
I'll go ahead and give you our renter's special for the lowest rate I possibly can, for $49." Once
again, be careful not to waste too much time with renters because they are typically less willing
to invest money into something they do not own and will typically move within 2 years (making
them ineligible for Aptive's service without a minimum 2-year commitment).
Not sure who came, took care of ants recently - ✔✔
TruGreen just treated, customer for years - ✔✔
