Servicenow CSA Exam Questions With
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What would you do, on a list, if you wanted to show records in groups, based on the
column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type table name group category and press enter.
e. On the Category column table, click Context menu > Group by Category - Answers -
✔✔ a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group by Category
When importing spreadsheet data into Service Now, in which step does the data get
written to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform - Answers -✔✔ a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - Answers -✔✔ a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you
recommend the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - Answers -✔✔ d. Reports > Create New
If a knowledge base has no access details specified what users are able to read articles
in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
,e. Users with kb_user role - Answers -✔✔ c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - Answers -✔✔ b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate
User?
a. Module
b. Content Frame
c. Application
d. Banner - Answers -✔✔ d. Banner
What is the best practice related to using the Default Update Set for moving
customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting purposes. -
Answers -✔✔ c. You should not use the Default Update sets for moving between
instances
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci - Answers -✔✔ a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria - Answers -✔✔ d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
a. Field Layout
b. Page Header
c. Field Navigator
d. Field Picker
,e. Form Layout - Answers -✔✔ b. Page Header
c. Field Navigator
e. Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users
who are able to read articles in that knowledge base?
a. Access List
b. Can Access
c. Accessible to
d. Can Read - Answers -✔✔ d. Can Read
What are examples of Core tables in the ServiceNow platform?
a. Configuration, Connect, Chat
b. Team, Party, Awards
c. User, Task, Incident
d. Work, Caller, Time - Answers -✔✔ c. User, Task, Incident
Which tool graphically displays an infrastructure view for a configuration item (CI) and
its relationship with other CIs?
a. Schema Map
b. Dependency View
c. Dependency Map
d. Database View - Answers -✔✔ b. Dependency View
What is the result of the order in which access controls are evaluated?
a. Ensures user has access to the fields in a table, before considering their access to
the table
b. Ensures user can get to work as quickly as possible
c. Ensure user has access to the application, before evaluating access to a module
within the application
d. Ensures user has access to a table, before evaluating access to a field in the table -
Answers -✔✔ d. Ensures user has access to a table, before evaluating access to a field
in the table
You are asked to create an option in the Service Catalog, which will allow a user to click
Get Help and describe the issue they are having. These formats should create incident
records, which are automatically routed to the Service Desk. Which method would you
use?
a. Create Record Producer
b. Create Catalog Item
c. Create Order Guide
d. Create Content Item - Answers -✔✔ a. Create Record Producer
Which field or fields is used as a unique key during imports?
a. Match fields
b. Coalesce fields
, c. Key fields
d. Sys IDs - Answers -✔✔ b. Coalesce fields
What attributes can you manage using System Properties > Basic Configuration UI16?
5
a. Browser tab title
b. Module text color
c. Preferred browser
d. Base theme
e. Font style
f. Animation style
g. Header background color
h. Banner Image - Answers -✔✔ a. Browser tab title
b. Module text color
d. Base theme
g. Header background color
h. Banner Image
What ServiceNow feature allows you to include data from a secondary related table on
a report
a. SQL
b. Dot Walking
c. Outer Join
d. Joins - Answers -✔✔ b. Dot Walking
What are benefits of assigning work tasks to a group rather than to an individual?
Choose 4
a. Group members can choose their tasks from My Groups Work
b. Groups can assign tasks to users based on on-call schedules
c. Site support members can pick tasks based on Location
d. Groups can assign tasks to users based on skill
e. Group members can avoid tasks, which are nearing SLA breach
f. Groups can assign tasks to users based on availability - Answers -✔✔ a. Group
members can choose their tasks from My Groups Work
b. Groups can assign tasks to users based on on-call schedules
d. Groups can assign tasks to users based on skill
f. Groups can assign tasks to users based on availability
Which statement correctly describes the differences between a Client Script and a
Business Rule?
a. A client script executes before a record is loaded and a Business Rule executes after
a record is loaded
b. A client script executes on the server and a Business Rule executes on the client
c. A client script executes on the client and a Business Rule executes on the server
Reviewed 100% Correct Detailed
Answers Guaranteed Pass!
What would you do, on a list, if you wanted to show records in groups, based on the
column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type table name group category and press enter.
e. On the Category column table, click Context menu > Group by Category - Answers -
✔✔ a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group by Category
When importing spreadsheet data into Service Now, in which step does the data get
written to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform - Answers -✔✔ a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - Answers -✔✔ a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you
recommend the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - Answers -✔✔ d. Reports > Create New
If a knowledge base has no access details specified what users are able to read articles
in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
,e. Users with kb_user role - Answers -✔✔ c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - Answers -✔✔ b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate
User?
a. Module
b. Content Frame
c. Application
d. Banner - Answers -✔✔ d. Banner
What is the best practice related to using the Default Update Set for moving
customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting purposes. -
Answers -✔✔ c. You should not use the Default Update sets for moving between
instances
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci - Answers -✔✔ a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria - Answers -✔✔ d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
a. Field Layout
b. Page Header
c. Field Navigator
d. Field Picker
,e. Form Layout - Answers -✔✔ b. Page Header
c. Field Navigator
e. Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users
who are able to read articles in that knowledge base?
a. Access List
b. Can Access
c. Accessible to
d. Can Read - Answers -✔✔ d. Can Read
What are examples of Core tables in the ServiceNow platform?
a. Configuration, Connect, Chat
b. Team, Party, Awards
c. User, Task, Incident
d. Work, Caller, Time - Answers -✔✔ c. User, Task, Incident
Which tool graphically displays an infrastructure view for a configuration item (CI) and
its relationship with other CIs?
a. Schema Map
b. Dependency View
c. Dependency Map
d. Database View - Answers -✔✔ b. Dependency View
What is the result of the order in which access controls are evaluated?
a. Ensures user has access to the fields in a table, before considering their access to
the table
b. Ensures user can get to work as quickly as possible
c. Ensure user has access to the application, before evaluating access to a module
within the application
d. Ensures user has access to a table, before evaluating access to a field in the table -
Answers -✔✔ d. Ensures user has access to a table, before evaluating access to a field
in the table
You are asked to create an option in the Service Catalog, which will allow a user to click
Get Help and describe the issue they are having. These formats should create incident
records, which are automatically routed to the Service Desk. Which method would you
use?
a. Create Record Producer
b. Create Catalog Item
c. Create Order Guide
d. Create Content Item - Answers -✔✔ a. Create Record Producer
Which field or fields is used as a unique key during imports?
a. Match fields
b. Coalesce fields
, c. Key fields
d. Sys IDs - Answers -✔✔ b. Coalesce fields
What attributes can you manage using System Properties > Basic Configuration UI16?
5
a. Browser tab title
b. Module text color
c. Preferred browser
d. Base theme
e. Font style
f. Animation style
g. Header background color
h. Banner Image - Answers -✔✔ a. Browser tab title
b. Module text color
d. Base theme
g. Header background color
h. Banner Image
What ServiceNow feature allows you to include data from a secondary related table on
a report
a. SQL
b. Dot Walking
c. Outer Join
d. Joins - Answers -✔✔ b. Dot Walking
What are benefits of assigning work tasks to a group rather than to an individual?
Choose 4
a. Group members can choose their tasks from My Groups Work
b. Groups can assign tasks to users based on on-call schedules
c. Site support members can pick tasks based on Location
d. Groups can assign tasks to users based on skill
e. Group members can avoid tasks, which are nearing SLA breach
f. Groups can assign tasks to users based on availability - Answers -✔✔ a. Group
members can choose their tasks from My Groups Work
b. Groups can assign tasks to users based on on-call schedules
d. Groups can assign tasks to users based on skill
f. Groups can assign tasks to users based on availability
Which statement correctly describes the differences between a Client Script and a
Business Rule?
a. A client script executes before a record is loaded and a Business Rule executes after
a record is loaded
b. A client script executes on the server and a Business Rule executes on the client
c. A client script executes on the client and a Business Rule executes on the server
