CIS 2200 Final QUESTIONS &
ANSWERS(RATED A+)
Primary Key - ANSWER a field or group of fields that uniquely identifies a given entity in
a table
Foreign key - ANSWER a primary key of one table that appears as an attribute in
another table and acts to provide a logical relationship among two tables
Project - ANSWER A temporary activity a company undertakes to create a unique
product, service, or result
Metrics - ANSWER Measurements that evaluate results to determine whether a project
is meeting its goals
Critical success factors (CSFs) - ANSWER The crucial steps companies make to
perform to achieve their goals and objectives and implement strategies
- Create high-quality products
- Retain competitive advantages
- Reduce product costs
- Increase customer satisfaction
- Hire and retain the best professionals
Key performance indicators (KPIs) - ANSWER The quantifiable metrics a company uses
to evaluate progress toward critical success factors
- Turnover rates of employees
- Number of product returns
- Number of new customers
- Average customer spending
Efficiency MIS metric - ANSWER ________ monitors technology
______________ are easier to measure and monitor
Includes:
Throughput - the amount of information that can travel through a system at any point
Transaction speed - the amount of time a system takes to perform a transaction
System availability - the number of hours a system is available for users
,Information accuracy - the extent to which a system generates the correct results when
executing the same transaction numerous times
Web traffic - includes a host of benchmarks such as the number of page views, the
number of unique visitors, and the average time spent viewing a web page
Response time - the time it takes to respond to user interactions such as a mouse click
Effectiveness MIS metric - ANSWER Measures the impact MIS has on business
processes and activities
INCLUDES:
Usability - The ease with which people perform transactions and/or find information. A
popular usability metric on the Internet is degrees of freedom, which measures the
number of clicks required to find desired information.
Customer satisfaction - Measured by such benchmarks as satisfaction surveys,
percentage of existing customers retained, and increases in revenue dollars per
customer.
Conversion rates - The number of customers an organization "touches" for the first time
and persuades to purchase its products or services. This is a popular metric for
evaluating the effectiveness of banner, pop-up, and pop-under ads on the Internet.
Financial - Such as return on investment (the earning power of an organization's
assets), cost-benefit analysis (the comparison of projected revenues and costs including
development, maintenance, fixed, and variable), and break-even analysis (the point at
which constant revenues equal ongoing costs).
Benchmarks - ANSWER Baseline values the system seeks to attain
Benchmarking - ANSWER __________ is a process of continuously measuring system
results, comparing those results to optimal system performance, and identifying steps
and procedures to improve system performance
Efficiency MIS metrics - ANSWER Focuses on monitoring technology, easier to monitor
and measure
Includes:
- Throughput
- Transaction speed
- System availability
- Information accuracy
- Web traffic
- Response time
, Effectiveness MIS metrics - ANSWER Focus: organization's goals, strategies, and
objectives and
includes:
Usability
Customer satisfaction
Conversion rates
Financial
Metrics for measuring and managing strategic initiatives include: - ANSWER Website
metrics
Supply chain management (SCM) metrics
Customer relationship management (CRM) metrics
Business process reengineering (BPR) metrics
Enterprise resource planning (ERP) metrics
Website metrics include: - ANSWER ● Abandoned registrations
● Abandoned shopping cards
● Click-through
● Conversion rate
● Cost-per-thousand
● Page exposures
● Total hits
● Unique visitors
Supply Chain Management metrics - ANSWER - Back order
- Customer order promised cycle time
- Customer order actual cycle time Inventory replenishment cycle time
- Inventory turns (inventory turnover)
Customer relationship management metrics - ANSWER Measures user satisfaction and
interaction
Include:
Sales metrics Service metrics Marketing metrics
The balanced scorecard - ANSWER Enables organizations to measure and manage
strategic initiatives
Must have vision and strategy
Involves:
- Financial (how should we appear to shareholders to succeed financially?)
- Internal business processes (what business processes should we excel at to satisfy
shareholders and customers?)
ANSWERS(RATED A+)
Primary Key - ANSWER a field or group of fields that uniquely identifies a given entity in
a table
Foreign key - ANSWER a primary key of one table that appears as an attribute in
another table and acts to provide a logical relationship among two tables
Project - ANSWER A temporary activity a company undertakes to create a unique
product, service, or result
Metrics - ANSWER Measurements that evaluate results to determine whether a project
is meeting its goals
Critical success factors (CSFs) - ANSWER The crucial steps companies make to
perform to achieve their goals and objectives and implement strategies
- Create high-quality products
- Retain competitive advantages
- Reduce product costs
- Increase customer satisfaction
- Hire and retain the best professionals
Key performance indicators (KPIs) - ANSWER The quantifiable metrics a company uses
to evaluate progress toward critical success factors
- Turnover rates of employees
- Number of product returns
- Number of new customers
- Average customer spending
Efficiency MIS metric - ANSWER ________ monitors technology
______________ are easier to measure and monitor
Includes:
Throughput - the amount of information that can travel through a system at any point
Transaction speed - the amount of time a system takes to perform a transaction
System availability - the number of hours a system is available for users
,Information accuracy - the extent to which a system generates the correct results when
executing the same transaction numerous times
Web traffic - includes a host of benchmarks such as the number of page views, the
number of unique visitors, and the average time spent viewing a web page
Response time - the time it takes to respond to user interactions such as a mouse click
Effectiveness MIS metric - ANSWER Measures the impact MIS has on business
processes and activities
INCLUDES:
Usability - The ease with which people perform transactions and/or find information. A
popular usability metric on the Internet is degrees of freedom, which measures the
number of clicks required to find desired information.
Customer satisfaction - Measured by such benchmarks as satisfaction surveys,
percentage of existing customers retained, and increases in revenue dollars per
customer.
Conversion rates - The number of customers an organization "touches" for the first time
and persuades to purchase its products or services. This is a popular metric for
evaluating the effectiveness of banner, pop-up, and pop-under ads on the Internet.
Financial - Such as return on investment (the earning power of an organization's
assets), cost-benefit analysis (the comparison of projected revenues and costs including
development, maintenance, fixed, and variable), and break-even analysis (the point at
which constant revenues equal ongoing costs).
Benchmarks - ANSWER Baseline values the system seeks to attain
Benchmarking - ANSWER __________ is a process of continuously measuring system
results, comparing those results to optimal system performance, and identifying steps
and procedures to improve system performance
Efficiency MIS metrics - ANSWER Focuses on monitoring technology, easier to monitor
and measure
Includes:
- Throughput
- Transaction speed
- System availability
- Information accuracy
- Web traffic
- Response time
, Effectiveness MIS metrics - ANSWER Focus: organization's goals, strategies, and
objectives and
includes:
Usability
Customer satisfaction
Conversion rates
Financial
Metrics for measuring and managing strategic initiatives include: - ANSWER Website
metrics
Supply chain management (SCM) metrics
Customer relationship management (CRM) metrics
Business process reengineering (BPR) metrics
Enterprise resource planning (ERP) metrics
Website metrics include: - ANSWER ● Abandoned registrations
● Abandoned shopping cards
● Click-through
● Conversion rate
● Cost-per-thousand
● Page exposures
● Total hits
● Unique visitors
Supply Chain Management metrics - ANSWER - Back order
- Customer order promised cycle time
- Customer order actual cycle time Inventory replenishment cycle time
- Inventory turns (inventory turnover)
Customer relationship management metrics - ANSWER Measures user satisfaction and
interaction
Include:
Sales metrics Service metrics Marketing metrics
The balanced scorecard - ANSWER Enables organizations to measure and manage
strategic initiatives
Must have vision and strategy
Involves:
- Financial (how should we appear to shareholders to succeed financially?)
- Internal business processes (what business processes should we excel at to satisfy
shareholders and customers?)
