Mng. 300 Exam 1 With Questions And Correct Detailed Answers Save

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? - ANSWERSSetting Objectives When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of - ANSWERSPlanning When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of: - ANSWERSOrganizing Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of: - ANSWERSLeading Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of: - ANSWERSControlling The degree to which an organization achieves a stated goal refers to: - ANSWERSeffectiveness For a widget manufacturing company, worker-hours per widget is a measure of: - ANSWERSOrganizational efficiency jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational: - ANSWERSEffictiveness Of all management duties, one of the things managers like the least is - ANSWERSHandling paperwork Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions. Gail is performing which of the following roles? - ANSWERSDisseminator role According to Mintzberg, which of these is an interpersonal role? - ANSWERSLiaison If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the _____ role. - ANSWERSleader One of the roles that a small business manager may emphasize over a counterpart in a large organization is: - ANSWERSSpokesperson Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness. - ANSWERSBottom line Which of the following is a characteristic of a traditional management approach? - ANSWERSManagers supervise team member's tasks The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach? - ANSWERSBehavioral science approach The management science perspective emerged after World War II to treat problems associated with: - ANSWERSModern global warfare Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work? - ANSWERSQuantitative Perspective From the 1950s until today, which management perspective has remained the most prevalent? - ANSWERSHumanistic It is often difficult to make decisions about subsystems because they are - ANSWERSinterdependent In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives? - ANSWERSContingency view Which of the following is not a criticism of scientific management? - ANSWERSIt does not appreciate the careful study of tasks and jobs According to Weber's ideas on bureaucracy, organizations should be based on which of these? - ANSWERSRational authority Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy? - ANSWERSAdministrative principles approach A key finding in the Hawthorne studies was which of these? - ANSWERSHuman relations increased productivity A social group within an organization is part of the - ANSWERSInformal organization Used widely by Indian companies, _______ refers to an innovation mind-set that strives to meet customers' needs quickly and inexpensively. - ANSWERSjugaad Of the management trends that have been popular over the past decade, managers are most aware of: - ANSWERSe-business _______is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources - ANSWERSmanagement In the _____ role, managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others. - ANSWERSEntrepreneur Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) _____. - ANSWERSbureaucracy According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as _____. - ANSWERSunity of direction _____ refers to the field of management that specializes in the physical production of goods or services. - ANSWERSoperations management The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as _____. - ANSWERSbenchmarking ______ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers. - ANSWERSperformance _____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. - ANSWERSOrganizational environment All of these are a part of an organization's task environment, except: - ANSWERSemployers GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment? - ANSWERSsuppliers _____ is(are) included in an organization's task environment. - ANSWERSsuppliers Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? - ANSWERSlabor market When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment. - ANSWERSsociocultural The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: - ANSWERSEconomic dimension The _____ dimension of the general environment includes federal, state, and local government regulations. - ANSWERSlegal-political Which of the following roles is assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? - ANSWERSboundary-spanning The people and organizations in the environment who acquire goods or services from the organization are: - ANSWERScustomers Which of these means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes? - ANSWERSuncertainty Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as: - ANSWERSboundary-spanning _____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant. - ANSWERSbusiness intelligence Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture? - ANSWERSVisible artifacts In the current external business environment, which of the following is true - ANSWERSJoint ventures are on the rise When two or more organizations combine to become one, it is referred to as a: - ANSWERSmerger Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings? - ANSWERSInternal environment Culture can be defined as: - ANSWERSthe set of key values, beliefs, understandings, and norms shared by members of an organization. The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is: - ANSWERSExpressed values and beliefs Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess? - ANSWERSinvolvement culture _____ is a narrative based on true event that is repeated frequently and shared by organizational employees. - ANSWERSstory McDonald's "We Love to See You Smile" is an example of a - ANSWERSslogan The adaptability culture emerges in an environment that requires _____ response and _____ decision making. - ANSWERSfast; high-risk The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment. - ANSWERSinternal Which of the following cultures values and rewards a methodical, rational, orderly way of doing things? - ANSWERSconsistency culture _____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. - ANSWERScorporate culture Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture? - ANSWERSquadrant d In a study by Kotter and Haskett evidence is provided to support the claim that _____ is important for performance. - ANSWERSmanaging cultural values Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment? - ANSWERSinternational In the shift from an adversarial to a partnership orientation, an organization should: - ANSWERSuse long-term contracts The _____ environment includes the sectors that conduct day-to-day transactions within the organization. - ANSWERStask _____ are becoming more popular as organizations strive to keep up with technological advancements and compete in the global economy. - ANSWERSjoint ventures An object, act, or event that conveys meaning to others is known as a(n) _____. - ANSWERSsymbol The _____ culture places high value on HR, and the organization may be characterized by a caring, family-like atmosphere. - ANSWERSinvolvement A(n) _____ defines and uses signals and symbols to influence corporate culture. - ANSWERScultural leader As environmental turbulence increases, _______, which alter an organization's ability to achieve its goals, emerge more frequently. - ANSWERSstrategic issues Steve Jobs exemplified the _____ figure in corporate culture - ANSWERShero In today's business environment, many companies have shifted away from the _____ culture, which supports and rewards a methodical, rational, and orderly way of doing things. - ANSWERSconsistency The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called: - ANSWERSglobalization The Digitec company has recently decided to design and manufacture a laptop that retails for under $50, in an effort to make information technology available to people in places like rural Africa and rural India. This is known as what type of strategy? - ANSWE