OBS 114
Fundamentals of business management
Unit 3: Chapter 2: Managers and managing
1. WHAT IS MANAGEMENT?
Definitions Management:
Planning, organising, leading and controlling of human and
other resources to achieve organisational goals efficiently and
effectively
A manager’s Organisational Performance:
goal A measure of how efficiently and effectively managers
use available resources to satisfy customers and
achieve organisational goals
Efficiency:
A measure of how productively resources are used to
achieve a goal.
Effectiveness:
A measure of the appropriateness of the goals that
managers have selected for the organisation to pursue
and the degree to which the goals are achieved.
2. ESSENTIAL MANAGERIAL TASKS
Planning Deciding which goals to pursue
Deciding which strategies to adopt
Deciding how to allocate organisation resources
Organising Structuring working-relationships
Creating an Organisational Structure
o A formal system of task and reporting
relationships that coordinates and motivates
members so that they work together to achieve
organisational goals
Identifying job-specific tasks
Leading Managers use their power, personality, influence, and
persuasion to coordinate people
A clear vision is articulated
Controlling Managers evaluate how well the organisation has achieved its
goals
Mintzberg’s Entrepreneur Commits organizational resources to
managerial develop innovative goods and services.
roles • Decides to expand internationally to
obtain new customers for the
organization's products
Disturbance Takes corrective action to deal with
handler unexpected problems.
Resource Allocates organizational resources among
allocator different tasks and departments.
, Negotiator Works with suppliers, distributors, and
labour unions to reach agreements.
Figurehead Outlines future organizational goals.
Leader Provides an example for employees to
follow and gives direct commands.
Liaison Coordinates the work of managers in
different departments
Monitor Evaluates the performance of managers
in different tasks and takes corrective
action to improve their performance.
Disseminator Informs employees about changes taking
place in the external and internal
environments.
Spokesperson Launches advertising campaigns to
promote new goods.
3. LEVELS AND SKILLS OF MANAGERS
Definitions Organisations:
Collections of people who work together and coordinate
their actions to achieve a wide variety of goals or
desired future outcomes
Management:
The planning, organising, leading, and controlling of
human and other resources to achieve organisational
goals efficiently and effectively.
o Assets such as people, machinery, raw materials,
computers etc.
Department
A group of managers and employees who work
together because they possess similar skills and
experience
Levels of
management
CEO
Creates the smooth functioning of top management
Fundamentals of business management
Unit 3: Chapter 2: Managers and managing
1. WHAT IS MANAGEMENT?
Definitions Management:
Planning, organising, leading and controlling of human and
other resources to achieve organisational goals efficiently and
effectively
A manager’s Organisational Performance:
goal A measure of how efficiently and effectively managers
use available resources to satisfy customers and
achieve organisational goals
Efficiency:
A measure of how productively resources are used to
achieve a goal.
Effectiveness:
A measure of the appropriateness of the goals that
managers have selected for the organisation to pursue
and the degree to which the goals are achieved.
2. ESSENTIAL MANAGERIAL TASKS
Planning Deciding which goals to pursue
Deciding which strategies to adopt
Deciding how to allocate organisation resources
Organising Structuring working-relationships
Creating an Organisational Structure
o A formal system of task and reporting
relationships that coordinates and motivates
members so that they work together to achieve
organisational goals
Identifying job-specific tasks
Leading Managers use their power, personality, influence, and
persuasion to coordinate people
A clear vision is articulated
Controlling Managers evaluate how well the organisation has achieved its
goals
Mintzberg’s Entrepreneur Commits organizational resources to
managerial develop innovative goods and services.
roles • Decides to expand internationally to
obtain new customers for the
organization's products
Disturbance Takes corrective action to deal with
handler unexpected problems.
Resource Allocates organizational resources among
allocator different tasks and departments.
, Negotiator Works with suppliers, distributors, and
labour unions to reach agreements.
Figurehead Outlines future organizational goals.
Leader Provides an example for employees to
follow and gives direct commands.
Liaison Coordinates the work of managers in
different departments
Monitor Evaluates the performance of managers
in different tasks and takes corrective
action to improve their performance.
Disseminator Informs employees about changes taking
place in the external and internal
environments.
Spokesperson Launches advertising campaigns to
promote new goods.
3. LEVELS AND SKILLS OF MANAGERS
Definitions Organisations:
Collections of people who work together and coordinate
their actions to achieve a wide variety of goals or
desired future outcomes
Management:
The planning, organising, leading, and controlling of
human and other resources to achieve organisational
goals efficiently and effectively.
o Assets such as people, machinery, raw materials,
computers etc.
Department
A group of managers and employees who work
together because they possess similar skills and
experience
Levels of
management
CEO
Creates the smooth functioning of top management
