WGU C484 Organizational Behavior and
Leadership UPDATED ACTUAL Exam
Questions and CORRECT Answers
conceptual skills - CORRECT ANSWER - The mental ability to analyze and diagnose
complex situations
organizational behavior (OB) - CORRECT ANSWER - A field of study that investigates
the impact that individuals, groups, and structure have on behavior within organizations, for the
purpose of applying such knowledge toward improving an organization's effectiveness
systematic study - CORRECT ANSWER - Looking at relationships, attempting to attribute
causes and effects, and drawing conclusions based on scientific evidence
evidence-based management - CORRECT ANSWER - The basing of managerial decisions
on the best available scientific evidence
intuition - CORRECT ANSWER - A gut feeling not necessarily supported by research
psychology - CORRECT ANSWER - The science that seeks to measure, explain, and
sometimes change the behavior of humans and other animals
social psychology - CORRECT ANSWER - An area of psychology that blends concepts
from psychology and sociology and that focuses on the influence of people on one another
sociology - CORRECT ANSWER - The study of people in relation to their social
environment or culture
anthopology - CORRECT ANSWER - The study of societies to learn about human beings
and their activities
, contingency variables - CORRECT ANSWER - Situational factors: variables that
moderate the relationship between two or more variables
workforce diversity - CORRECT ANSWER - The concept that organizations are becoming
more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of
other diverse groups
positive organizational scholarship - CORRECT ANSWER - An area of OB research that
concerns how organizations develop human strength, foster vitality and resilience, and unlock
potential
ethical dilemmas and ethical choices - CORRECT ANSWER - Situations in which
individuals are required to define right and wrong conduct
model - CORRECT ANSWER - An abstraction of reality. A simplified representation of
some real-world phenomenon
input - CORRECT ANSWER - Variables that lead to processes
processes - CORRECT ANSWER - Actions that individuals, groups, and organizations
engage in as a result of inputs and that lead to certain outcomes
outcomes - CORRECT ANSWER - Key factors that are affected by some other variables
task performance - CORRECT ANSWER - The combination of effectiveness and
efficiency at doing your core job tasks
citizenship behavior - CORRECT ANSWER - Discretionary behavior that contributes to
the psychological and social environment of the workplace
Leadership UPDATED ACTUAL Exam
Questions and CORRECT Answers
conceptual skills - CORRECT ANSWER - The mental ability to analyze and diagnose
complex situations
organizational behavior (OB) - CORRECT ANSWER - A field of study that investigates
the impact that individuals, groups, and structure have on behavior within organizations, for the
purpose of applying such knowledge toward improving an organization's effectiveness
systematic study - CORRECT ANSWER - Looking at relationships, attempting to attribute
causes and effects, and drawing conclusions based on scientific evidence
evidence-based management - CORRECT ANSWER - The basing of managerial decisions
on the best available scientific evidence
intuition - CORRECT ANSWER - A gut feeling not necessarily supported by research
psychology - CORRECT ANSWER - The science that seeks to measure, explain, and
sometimes change the behavior of humans and other animals
social psychology - CORRECT ANSWER - An area of psychology that blends concepts
from psychology and sociology and that focuses on the influence of people on one another
sociology - CORRECT ANSWER - The study of people in relation to their social
environment or culture
anthopology - CORRECT ANSWER - The study of societies to learn about human beings
and their activities
, contingency variables - CORRECT ANSWER - Situational factors: variables that
moderate the relationship between two or more variables
workforce diversity - CORRECT ANSWER - The concept that organizations are becoming
more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of
other diverse groups
positive organizational scholarship - CORRECT ANSWER - An area of OB research that
concerns how organizations develop human strength, foster vitality and resilience, and unlock
potential
ethical dilemmas and ethical choices - CORRECT ANSWER - Situations in which
individuals are required to define right and wrong conduct
model - CORRECT ANSWER - An abstraction of reality. A simplified representation of
some real-world phenomenon
input - CORRECT ANSWER - Variables that lead to processes
processes - CORRECT ANSWER - Actions that individuals, groups, and organizations
engage in as a result of inputs and that lead to certain outcomes
outcomes - CORRECT ANSWER - Key factors that are affected by some other variables
task performance - CORRECT ANSWER - The combination of effectiveness and
efficiency at doing your core job tasks
citizenship behavior - CORRECT ANSWER - Discretionary behavior that contributes to
the psychological and social environment of the workplace
