Page |1 | |
ASAP PACE CERTIFICATION 2025 BRAND NEW
ACTUAL EXAM WITH 100% VERIFIED
QUESTIONS AND CORRECT SOLUTIONS
GUARANTEED VALUE PACK- ACE YOUR
GRADES.
Convergent thinking - correct answer - Relies on reason and logic to find the
| | | | | | | | | | | | |
one best answer to a question
| | | | | |
Divergent thinking - correct answer - Focuses on producing a broad variety of
| | | | | | | | | | | |
ideas
|
interpersonal communication - correct answer - the exchange of thoughts,
| | | | | | | | |
feelings, and beliefs between two or more people
| | | | | | | |
Why do we communicate interpersonally? - correct answer - Share and
| | | | | | | | | |
collect business data.
| | |
Express our ideas and opinions and understand those of others. Give
| | | | | | | | | |
| and receive emotional support.
| | |
Make decisions and solve problems.
| | | |
Influence the attitudes and behaviors of others.
| | | | | |
| Establish and maintain relationships.
| | |
, Page |2 | |
Collaborate and achieve goals. | | |
Types of communication - correct answer - verbal and nonverbal.
| | | | | | | | |
| Email, phone, memos, IM, social media, face to face.
| | | | | | | |
One on one and one to many.
| | | | | |
Levels of Communication - correct answer - 1. Casual
| | | | | | | |
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
| | | | | | | | | | |
night?"
|
Critical communication: a higher level of importance, having a phone call with
| | | | | | | | | | |
a project owner about a status update.
| | | | | | |
Crucial communication: opposing opinions, high stakes strong emotions, EX:
| | | | | | | |
Performance reviews. Job offer scenario. Negotiations.
| | | | | |
Effective communicators adjust their communication based on the level of
| | | | | | | | |
intensity and where they are on the communication scale. You have to adapt
| | | | | | | | | | | | |
as the convo ebbs and flows.
| | | | | |
, Page |3 | |
Crucial Communication Components - correct answer - Opposing opinions,
| | | | | | | |
high stakes, strong emotions
| | | |
Communication Cycle - correct answer - Sender > Message > Receiver | | | | | | | | | |
Sender sends and receiver receives. Sender
| | | | |
encodes the message and sends it.
| | | | | |
Receiver decodes the message and interprets it. | | | | | |
| The receiver responds and becomes the sender.
| | | | | |
Main 3 Components of Communication - correct answer - 1. Word Choice
| | | | | | | | | | |
2. Tone of Voice | |
3. Body Language |
components of communication - correct answer - Words - 10% importance, | | | | | | | | | |
but still important.
| | |
Tone - 35% - Becomes important on the telephone. We can read tone of voice
| | | | | | | | | | | | | |
in an email as well.
| | | | |
Body language - 55% VERY IMPORTANT when doing face to face convo.
| | | | | | | | | | |
Context and listening are still important. | | | | |
, Page |4 | |
Word Choice (% of meaning) - correct answer - 10%
| | | | | | | | |
Tone of Voice (% of meaning) - correct answer - 35%
| | | | | | | | | |
Body Language (% of meaning) - correct answer - 55%
| | | | | | | | |
Word Choice - correct answer - Choose words wisely. Words to avoid are:
| | | | | | | | | | | |
Vague words, unclear words, buzzwords, jargon, obscure, too many words.
| | | | | | | | | |
Indirect. Overly technical and complicated words.
| | | | | |
"per my last email" is bad "first
| | | | | |
| of all"
|
"what I said was" | | |
| These are all bad. | | |
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO
| | | | | | | | | |
THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO
| | | | | | | | | | |
CONVERY MESSAGE
| |
Tone of Voice Elements - correct answer - Pitch, Pace, Volume, Inflection,
| | | | | | | | | | |
Emphasis
|
Pitch - good voice high or low
| | | | | |
ASAP PACE CERTIFICATION 2025 BRAND NEW
ACTUAL EXAM WITH 100% VERIFIED
QUESTIONS AND CORRECT SOLUTIONS
GUARANTEED VALUE PACK- ACE YOUR
GRADES.
Convergent thinking - correct answer - Relies on reason and logic to find the
| | | | | | | | | | | | |
one best answer to a question
| | | | | |
Divergent thinking - correct answer - Focuses on producing a broad variety of
| | | | | | | | | | | |
ideas
|
interpersonal communication - correct answer - the exchange of thoughts,
| | | | | | | | |
feelings, and beliefs between two or more people
| | | | | | | |
Why do we communicate interpersonally? - correct answer - Share and
| | | | | | | | | |
collect business data.
| | |
Express our ideas and opinions and understand those of others. Give
| | | | | | | | | |
| and receive emotional support.
| | |
Make decisions and solve problems.
| | | |
Influence the attitudes and behaviors of others.
| | | | | |
| Establish and maintain relationships.
| | |
, Page |2 | |
Collaborate and achieve goals. | | |
Types of communication - correct answer - verbal and nonverbal.
| | | | | | | | |
| Email, phone, memos, IM, social media, face to face.
| | | | | | | |
One on one and one to many.
| | | | | |
Levels of Communication - correct answer - 1. Casual
| | | | | | | |
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
| | | | | | | | | | |
night?"
|
Critical communication: a higher level of importance, having a phone call with
| | | | | | | | | | |
a project owner about a status update.
| | | | | | |
Crucial communication: opposing opinions, high stakes strong emotions, EX:
| | | | | | | |
Performance reviews. Job offer scenario. Negotiations.
| | | | | |
Effective communicators adjust their communication based on the level of
| | | | | | | | |
intensity and where they are on the communication scale. You have to adapt
| | | | | | | | | | | | |
as the convo ebbs and flows.
| | | | | |
, Page |3 | |
Crucial Communication Components - correct answer - Opposing opinions,
| | | | | | | |
high stakes, strong emotions
| | | |
Communication Cycle - correct answer - Sender > Message > Receiver | | | | | | | | | |
Sender sends and receiver receives. Sender
| | | | |
encodes the message and sends it.
| | | | | |
Receiver decodes the message and interprets it. | | | | | |
| The receiver responds and becomes the sender.
| | | | | |
Main 3 Components of Communication - correct answer - 1. Word Choice
| | | | | | | | | | |
2. Tone of Voice | |
3. Body Language |
components of communication - correct answer - Words - 10% importance, | | | | | | | | | |
but still important.
| | |
Tone - 35% - Becomes important on the telephone. We can read tone of voice
| | | | | | | | | | | | | |
in an email as well.
| | | | |
Body language - 55% VERY IMPORTANT when doing face to face convo.
| | | | | | | | | | |
Context and listening are still important. | | | | |
, Page |4 | |
Word Choice (% of meaning) - correct answer - 10%
| | | | | | | | |
Tone of Voice (% of meaning) - correct answer - 35%
| | | | | | | | | |
Body Language (% of meaning) - correct answer - 55%
| | | | | | | | |
Word Choice - correct answer - Choose words wisely. Words to avoid are:
| | | | | | | | | | | |
Vague words, unclear words, buzzwords, jargon, obscure, too many words.
| | | | | | | | | |
Indirect. Overly technical and complicated words.
| | | | | |
"per my last email" is bad "first
| | | | | |
| of all"
|
"what I said was" | | |
| These are all bad. | | |
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO
| | | | | | | | | |
THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO
| | | | | | | | | | |
CONVERY MESSAGE
| |
Tone of Voice Elements - correct answer - Pitch, Pace, Volume, Inflection,
| | | | | | | | | | |
Emphasis
|
Pitch - good voice high or low
| | | | | |
