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1. Benchmarking the process of comparing an organization's practices and technologies with
those of other companies
2. Rules Specific; direct participants and employees to act in a prescribed manner
3. Policies broad and open to interpretation. Based on circumstances, set direction.
4. Anti-discrimina- policy
tion is an example
of a
5. Procedures Chronological sequence of activities; define steps for implementation. Outlined
in operations manuals. A process for completing a task.
6. A public Parks Parks, programs, and facilities
and Recreation
agency's services
are divided into
three categories:
7. It is the PRP's re- 1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that
sponsibility to en- facilities are ettective and safe
sure that the pub-
lic has the oppor-
tunity to (3 things)
8. Evaluations Explain the value of the expenditures of the services and explain that services
are meeting community needs
9. Needs assessment provides feedback on community attitudes, opinions, and perceptions of P&R
department & its resources
10. Conflicting man- Conservation and development
agement strate-
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gies: There is
an ongoing strug-
gle in Parks
and Recreation be-
tween these two
things:
11. "No flying of mod- Rules
el aircrafts be-
hind zero line,
no aerobatics or
high-speed pass-
es" are examples
of:
12. "Model air- Policy
crafts/boats shall
be allowed only by
permit issued by
Parks and Recre-
ation Director" is
an example of a:
13. "To obtain a per- Procedure
mit, first call
the Parks and
Recreation Direc-
tor, then pay per-
mit fees and sub-
mit application" is
an example of a
14.
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Comprehensive Identifies short and long-term priorities for P&R department, includes agency's
Plan goals and policies, identification of deficiencies, inventories, and developed
standards for Parks
15. Master Plan Subsets of comprehensive plan; focuses on physical resources and develop-
ment. Typically updated every 10 years. Driven by data.
16. Strategic Plan Development or revision of mission and vision; action plan for achieving goals
and objectives. Based on data analysis that provides insight to trends in
agency's internal & external environments
17. ADA act of 1992 re- - that physical alterations to public accommodations must be made to accom-
quires... modate people w/ disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
18. What is the or- 1. Access for those with disabilities ("get through the door")
der of priorities 2. Access to areas where programs and services are ottered
for ADA barri- 3. Access to restrooms, drinking fountains, & telephone when facilities are open
er removal recom- 4. Every individual should have the ability to benefit from services
mended by the De-
partment of Jus-
tice?
19. Customer expecta- Based on the image/reputation of the agency, prior experiences with
tions the agency, marketing/promotional material related to the agency, and
word-of-mouth feedback from others
20. PRP must be 1. OSHA
aware of regulato- 2. EPA
ry policies affect- 3. EEOC (Equal Employment Opportunity Commission)
ing the agency
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from the following 4. FDA
organizations (5) 5. NLRB (National Labor Relations Board)
21. What are the min- Minimum level: Maintain area so it is safe
imum and max- Maximum level: Maximum occupant safety and comfort & a sensation of
imum levels of well-being
maintenance stan-
dards for Parks
and Recreation?
22. Routine Mainte- Preserve or improve the appearance of a facility or equipment. Less frequent
nance than housekeeping activities, vary by season and user preference. May be
completed on a fixed time schedule- not urgent.
23. Examples of rou- Stripping/waxing floors, painting walls, cleaning fixtures, adjusting doors
tine maintenance
include...
24. Work order a form memorandum requesting that specific maintenance services be per-
formed. Usually initiated by the PRP, on-site maintenance workers, or facility
users.
25. Landscaping enhance attractiveness, invite users, channel traflc, contribute to safety, and
maintenance disguise unattractive areas. Landscaping should support, not dictate program
can...W ettorts.
26. RFP (Request for A document that is sent out to potential vendors requesting them to provide a
Proposal) proposal on a product or service. Develop a scope of the project, obtain bids,
identify a contractor, supervise project to agency standards.
27. Preventative Main- a program of regular inspections and care to avert potential problems. Prolongs
tenance the life of equipment and improves organizational eflciency by avoiding down-
time due to inoperable equipment.