USPS Exam 421 Window Clerk Practice Test with all
complete solutions
USPS Mission - ANS-Provide, trusted, affordable, universal
24-Hour Clock - ANS-Improve effectiveness through standardization & innovation. End-
to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on
this.
Delivery Methods - ANS-Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - ANS-Automated Postal Centers
Automated Postal Centers - ANS-Self-serve kiosks, commercial retail outlets, banks,
ATMs.
Mail Arrival Profile - ANS-Determines operational startup & staffing.
CET - ANS-Critical Entry Time
Clearance Time - ANS-Mail is cleared for dispatch.
18:00 - ANS-Carriers in from street.
20:00 - ANS-80% of collection mail should be cancelled at the P&DC.
23:00 - ANS-Out of primary processing.
24:00 - ANS-Secondary Operations Complete
04:00-09:00 - ANS-Distribute to DDC/DDU
07:00 - ANS-100% of DPS 2nd pass complete.
Core Responsibility - ANS-Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive advantage, protects
privacy.
PolicyNet - ANS-Online resource to find handbooks, manuals, publications.
Directives - ANS-Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
DMM - ANS-Domestic Mail Manual
,Domestic Mail Manual - ANS-DMM - Policies, procedures and regulatins for domestic
mail. Information on extra services, postage prices, mail classes.
IMM - ANS-International Mail Manual
International Mail Manual - ANS-IMM - Mailing conditions for each country, also
includes a list of countries.
ASM - ANS-Adminstrative Support Manual
Administrative Support Manual - ANS-Policies, procedures for adminstrative and
support functions. Information covering audits, investigations, communication, facilities,
equipment and privacy.
POM - ANS-Postal Operations Manual
Postal Operations Manual - ANS-Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical
operation.
ELM - ANS-Employee & Labor Relations Manual
Employee & Labor Relations Manual - ANS-Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - ANS-Field Accounting Procedures
AS or MS - ANS-Handbook ID for Administrative Support Manual (ASM)
DM - ANS-Handbook ID for Domestic Mail Manual (DMM)
EL or P - ANS-Handbook ID for Employee & Labor Relations Manual (ELM)
M - ANS-Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM)
PO - ANS-Handbook ID for Postal Operations Manual (POM)
Publications - ANS-Primarily for public, marketing and mail guidelines.
Postal Bulletin - ANS-Official source of updates and amendments to current directives.
Can be accessed through PolicyNet. Biweekly.
Postal Forms - ANS-Can be searched by title or number. Website also provides links to
OPM, GSA, TSH, OSHA, OWCP.
, Publication 223 - ANS-Information regarding directives and forms catalog.
#1 Business Goal - ANS-Strengthening customer relationship.
Value, Exceptional Service, Reliability - ANS-Will increase revenue, missed opportunity
is missed revenue, quality end-to-end service.
Building Customer Relationship - ANS-Positive attitude, Listening, Communication,
Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - ANS-Better value, presence in every community,
USPS.com, competitive pricing incentives.
Shipping Services - ANS-Priority, Express, Parcel Select, Parcel Return Service,
International Mail
Parcel Select - ANS-Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing
and volume incentives.
Parcel Return Service - ANS-Consumer return merchandise.
International Mail - ANS-Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG - ANS-Global Express Guaranteed
Global Express Guaranteed - ANS-1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional up to
$2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - ANS-1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate,
regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to
Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - ANS-1-2 days. Money-back guarantee. 365 days a year. Includes
proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm.
Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services - ANS-First Class, Periodicals, Standard, Package Services
First Class - ANS-Up to 13 oz, 2-3 day delivery.
Periodicals - ANS-Newspapers, magazines, journals, newsletters.
complete solutions
USPS Mission - ANS-Provide, trusted, affordable, universal
24-Hour Clock - ANS-Improve effectiveness through standardization & innovation. End-
to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on
this.
Delivery Methods - ANS-Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - ANS-Automated Postal Centers
Automated Postal Centers - ANS-Self-serve kiosks, commercial retail outlets, banks,
ATMs.
Mail Arrival Profile - ANS-Determines operational startup & staffing.
CET - ANS-Critical Entry Time
Clearance Time - ANS-Mail is cleared for dispatch.
18:00 - ANS-Carriers in from street.
20:00 - ANS-80% of collection mail should be cancelled at the P&DC.
23:00 - ANS-Out of primary processing.
24:00 - ANS-Secondary Operations Complete
04:00-09:00 - ANS-Distribute to DDC/DDU
07:00 - ANS-100% of DPS 2nd pass complete.
Core Responsibility - ANS-Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive advantage, protects
privacy.
PolicyNet - ANS-Online resource to find handbooks, manuals, publications.
Directives - ANS-Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
DMM - ANS-Domestic Mail Manual
,Domestic Mail Manual - ANS-DMM - Policies, procedures and regulatins for domestic
mail. Information on extra services, postage prices, mail classes.
IMM - ANS-International Mail Manual
International Mail Manual - ANS-IMM - Mailing conditions for each country, also
includes a list of countries.
ASM - ANS-Adminstrative Support Manual
Administrative Support Manual - ANS-Policies, procedures for adminstrative and
support functions. Information covering audits, investigations, communication, facilities,
equipment and privacy.
POM - ANS-Postal Operations Manual
Postal Operations Manual - ANS-Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical
operation.
ELM - ANS-Employee & Labor Relations Manual
Employee & Labor Relations Manual - ANS-Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - ANS-Field Accounting Procedures
AS or MS - ANS-Handbook ID for Administrative Support Manual (ASM)
DM - ANS-Handbook ID for Domestic Mail Manual (DMM)
EL or P - ANS-Handbook ID for Employee & Labor Relations Manual (ELM)
M - ANS-Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM)
PO - ANS-Handbook ID for Postal Operations Manual (POM)
Publications - ANS-Primarily for public, marketing and mail guidelines.
Postal Bulletin - ANS-Official source of updates and amendments to current directives.
Can be accessed through PolicyNet. Biweekly.
Postal Forms - ANS-Can be searched by title or number. Website also provides links to
OPM, GSA, TSH, OSHA, OWCP.
, Publication 223 - ANS-Information regarding directives and forms catalog.
#1 Business Goal - ANS-Strengthening customer relationship.
Value, Exceptional Service, Reliability - ANS-Will increase revenue, missed opportunity
is missed revenue, quality end-to-end service.
Building Customer Relationship - ANS-Positive attitude, Listening, Communication,
Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - ANS-Better value, presence in every community,
USPS.com, competitive pricing incentives.
Shipping Services - ANS-Priority, Express, Parcel Select, Parcel Return Service,
International Mail
Parcel Select - ANS-Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing
and volume incentives.
Parcel Return Service - ANS-Consumer return merchandise.
International Mail - ANS-Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG - ANS-Global Express Guaranteed
Global Express Guaranteed - ANS-1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional up to
$2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - ANS-1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate,
regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to
Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - ANS-1-2 days. Money-back guarantee. 365 days a year. Includes
proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm.
Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services - ANS-First Class, Periodicals, Standard, Package Services
First Class - ANS-Up to 13 oz, 2-3 day delivery.
Periodicals - ANS-Newspapers, magazines, journals, newsletters.
