TEST BANK Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

TEST BANK

Operations and Supply Chain Management, 17th
Edition by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete

, TABLE OF CONTENTS
N N




ChapterN1:NIntroduction

ChapterN2:NStrategy

ChapterN3:NDesignNofNProductsNandNServicesN C

hapterN4:NProjects

ChapterN5:NStrategicNCapacityNManagementN C

hapterN6:NLearningNCurves

ChapterN7:NManufacturingNProcessesN Chapter

8:NFacilityNLayout
N




ChapterN9:NServiceNProcesses

ChapterN10:NWaitingNLineNAnalysisNandNSimulationN Cha

pterN11:NProcessNDesignNandNAnalysis

ChapterN12:NQualityNManagementN Chapter

13:NStatisticalNQualityNControlN ChapterN14
N




:NLeanNSupplyNChains

ChapterN15:NLogisticsNandNDistributionNManagementN

ChapterN16:NGlobalNSourcingNandNProcurementN Chapt

erN17:NTheNInternetNofNThingsNandNERPNN ChapterN18:NFo

recasting

ChapterN19:NSalesNandNOperationsNPlanningN C

hapterN20:NInventoryNManagement

ChapterN21:NMaterialNRequirementsNPlanningN ChapterN

22:NWorkcenterNScheduling

,Chapter 01 N




EfficiencyNmeansNdoingNtheNrightNthingsNtoNcreateNtheNmostNvalueNforNtheNcompany.

FALSE

EfficiencyNmeansNdoingNsomethingNatNtheNlowestNpossibleNcost.

1. EffectivenessNmeansNdoingNtheNrightNthingsNtoNcreateNtheNmostNvalueNforNtheNcompany.

TRUE

EffectivenessNmeansNdoingNtheNrightNthingsNtoNcreateNtheNmostNvalueNforNtheNcompany.

AACSB:NAnalyticalNThinking
Blooms:NRemembe
rN Difficulty:N1NEa
sy
LearningNObjective:N01-
04NEvaluateNtheNefficiencyNofNaNfirm.N To
pic:NEfficiency,NEffectiveness,NandNValue


2. ANdoctorNcompletesNaNsurgicalNprocedureNonNaNpatientNwithoutNerror.NTheNpatientNdiesNanyway.NInNoperationsNmanagementNter
ms,NweN couldNreferNtoNthisNdoctorNasNbeingNefficientNbutNnotNeffective.

TRUE

EfficiencyNmeansNdoingNsomethingNatNtheNlowestNpossibleNcost.NEffectivenessNmeansNdoingNtheNrightNthingsNtoNcreateNtheNmostNvalu
e.NTheN doctorNperformedNtheNsurgeryNwithoutNerror.NBecauseNtheNpatientNdied,NnoNvalueNwasNcreated.

AACSB:NAnalyticalNThinking
Blooms:NAnalyze
N Difficulty:N2NMediu
m
LearningNObjective:N01-
04NEvaluateNtheNefficiencyNofNaNfirm.N To
pic:NEfficiency,NEffectiveness,NandNValue


3. ANworkerNcanNbeNefficientNwithoutNbeingNeffective.

TRUE

EfficiencyNmeansNdoingNsomethingNatNtheNlowestNpossibleNcost.NEffectivenessNmeansNdoingNtheNrightNthingsNtoNcreateNtheNmostNval
ue.N TheseNareNdifferentNthings.

AACSB:NAnalyticalNThinking
N Blooms:N Understa
ndN Difficulty:N2NMe
dium
LearningNObjective:N01-
04NEvaluateNtheNefficiencyNofNaNfirm.N To
pic:NEfficiency,NEffectiveness,NandNValue

, 4. ANprocessNcanNbeNeffectiveNwithoutNbeingNefficient.

TRUE

Often,NmaximizingNeffectivenessNandNefficiencyNatNtheNsameNtimeNcreatesNconflictNbetweenNtheNtwoNgoals.N"BeingNefficient"NatNthe
N customerNserviceNcounterNatNaNlocalNstoreNorNbankNmeansNusingNtheNfewestNnumberNofNclerksNpossibleNatNtheNcounter.NBeingNeffe

ctive,N though,NmeansNminimizingNtheNamountNofNtimeNcustomersNneedNtoNwaitNinNline.

AACSB:NAnalyticalNThinking
N Blooms:N Understa
ndN Difficulty:N2NMe
dium
LearningNObjective:N01-
04NEvaluateNtheNefficiencyNofNaNfirm.N To
pic:NEfficiency,NEffectiveness,NandNValue


5. OperationsNandNsupplyNchainNmanagementNisNdefinedNasNtheNdesign,Noperation,NandNimprovementNofNtheNsystemsNthatNcre
ateNandN deliverNtheNfirm'sNprimaryNproductsNandNservices.

TRUE

OperationsNandNsupplyNchainNmanagementNisNdefinedNasNtheNdesign,Noperation,NandNimprovementNofNtheNsystemsNthatNcreateNand
Ndeliver N theNfirm'sNprimaryNproductsNandNservices.



AACSB:NAnalyticalNThinking
Blooms:NRemembe
rN Difficulty:N1NEa
sy
LearningNObjective:N01-01NIdentifyNtheNelementsNofNoperationsNandNsupplyNchainNmanagement.N(OSCM)
Topic:NWhatNIsNOperationsNandNSupplyNChainNManagement?


6. TheNtermN"value"NrefersNtoNtheNrelationshipNbetweenNqualityNandNtheNpriceNpaidNbyNtheNconsumer.

TRUE

RelatedNtoNefficiencyNandNeffectivenessNisNtheNconceptNofNvalue,NwhichNcanNbeNmetaphoricallyNdefinedNasNqualityNdividedNbyNprice.

AACSB:NAnalyticalNThinking
Blooms:NRemembe
rN Difficulty:N1NEa
sy
LearningNObjective:N01-
04NEvaluateNtheNefficiencyNofNaNfirm.N To
pic:NEfficiency,NEffectiveness,NandNValue


7. AttemptingNtoNbalanceNtheNdesireNtoNefficientlyNuseNresourcesNwhileNprovidingNaNhighlyNeffectiveNserviceNmayNcreateNconflictN bet
weenN theNtwoNgoals.

TRUE

OftenNmaximizingNeffectivenessNandNefficiencyNatNtheNsameNtimeNcreatesNconflictNbetweenNtheNtwoNgoals.

AACSB:NAnalyticalNThinking
Blooms:NAnalyze
N Difficulty:N1NEas
y
LearningNObjective:N01-
04NEvaluateNtheNefficiencyNofNaNfirm.N To
pic:NEfficiency,NEffectiveness,NandNValue