ProServe - Questions With Ultimate Answers
Duty of Care Correct Ans - An obligation to ensure liquor is
sold, served and delivered in safe and responsible ways, ensuring
that no one is hurt because of the way you've done your job.
Duty to care about your customers.
How to do your Duty of Care Correct Ans - -policies for safe
service
-pay attention. work in less crowded areas/with more staff
-plan to help intoxicated people get home safely
-check ID and know when to stop serving alc to a guest
-prevent ppl from intoxication and prevent them from harming
themselves/others!
Foreseeable Harm Correct Ans - Any sort of danger that you
can reasonably expect or imagine happening because of what is
going on now
Preventing foreseeable harm Correct Ans - -ID anyone who
appears under 25
-Don't allow minors in a minor prohibited area
-Call police or ambulance if necessary
-Don't allow adults to give liquor to minors
Liquor Laws to Abide By Correct Ans - -cannot consume or be
under the influence on-duty
-liquor consumption can continue until 1hr after last call
-cannot pre-pour drinks
-liquor delivery must leave premises by close but can continue for
30 mins
-minors cannot work where "minors prohibited" (can work in class
A, B, C as long as not serving.)
-parents can't give minors liquor
, -intoxicated guests not allowed to finish drinks
Maximum Service Correct Ans - 2 standard servings (max) can
be served or possessed after 1am
-can't prepour drinks before 2am to be consumed after 2am
-liquor must be cleared by 3am
-tell guests when last call is
Illegal liquor Correct Ans - -anything infused w/ cannabis
-anything not purchased from an AGLC approved store
-anything diluted or mixed w something else
Supervision of Patrons Correct Ans - -can ask them to leave at
anytime w valid reason
-can refuse entry
-must be enough staff on shift to monitor patrons
-can call police if needed
Products/entertainment Correct Ans - -entertainment cannot
encourage liquor consumption
-prizes cannot be free liquor
--sealed liquor for away consumption is ok as prize for stores
-liquor purchase cannot be required to participate in something
Advertising must not:
target minors; encourage non-drinkers to consume liquor; promote
irresponsible liquor consumption or service; show heavy or
prolonged liquor consumption; give the impression that liquor
benefits a person's health or put down another company, business
or product.
etc Correct Ans - Customers may take a partially full bottle of
liquor away from a restaurant if the bottle has been sealed by staff.
Liquor may be delivered to a place where minors are present, but it
cannot be given to a minor.
Duty of Care Correct Ans - An obligation to ensure liquor is
sold, served and delivered in safe and responsible ways, ensuring
that no one is hurt because of the way you've done your job.
Duty to care about your customers.
How to do your Duty of Care Correct Ans - -policies for safe
service
-pay attention. work in less crowded areas/with more staff
-plan to help intoxicated people get home safely
-check ID and know when to stop serving alc to a guest
-prevent ppl from intoxication and prevent them from harming
themselves/others!
Foreseeable Harm Correct Ans - Any sort of danger that you
can reasonably expect or imagine happening because of what is
going on now
Preventing foreseeable harm Correct Ans - -ID anyone who
appears under 25
-Don't allow minors in a minor prohibited area
-Call police or ambulance if necessary
-Don't allow adults to give liquor to minors
Liquor Laws to Abide By Correct Ans - -cannot consume or be
under the influence on-duty
-liquor consumption can continue until 1hr after last call
-cannot pre-pour drinks
-liquor delivery must leave premises by close but can continue for
30 mins
-minors cannot work where "minors prohibited" (can work in class
A, B, C as long as not serving.)
-parents can't give minors liquor
, -intoxicated guests not allowed to finish drinks
Maximum Service Correct Ans - 2 standard servings (max) can
be served or possessed after 1am
-can't prepour drinks before 2am to be consumed after 2am
-liquor must be cleared by 3am
-tell guests when last call is
Illegal liquor Correct Ans - -anything infused w/ cannabis
-anything not purchased from an AGLC approved store
-anything diluted or mixed w something else
Supervision of Patrons Correct Ans - -can ask them to leave at
anytime w valid reason
-can refuse entry
-must be enough staff on shift to monitor patrons
-can call police if needed
Products/entertainment Correct Ans - -entertainment cannot
encourage liquor consumption
-prizes cannot be free liquor
--sealed liquor for away consumption is ok as prize for stores
-liquor purchase cannot be required to participate in something
Advertising must not:
target minors; encourage non-drinkers to consume liquor; promote
irresponsible liquor consumption or service; show heavy or
prolonged liquor consumption; give the impression that liquor
benefits a person's health or put down another company, business
or product.
etc Correct Ans - Customers may take a partially full bottle of
liquor away from a restaurant if the bottle has been sealed by staff.
Liquor may be delivered to a place where minors are present, but it
cannot be given to a minor.
