Proserve Course – Ultimate Guide With A+
Solutions
Managers- when must you perform duty of care: Correct Ans -
following laws, when someone reports someone, helping staff to
slow down service or refuse it, to help staff to respond to intoxicated
people, to step in when an intoxicated guest wants to drive, training
staff in not selling to
minors
How can managers perform their duty of care? Correct Ans - to
work with other staff to make policies, working in less crowded
areas and more staff, plan to help intoxicated people get home
safely, help workers know before their shift, help new workers to do
duty of care, make sure all workers are trained to check ID
duty of care- workers when must you perform it Correct Ans -
an intoxicated guest, refusing liquor service, intoxicated guest
leaves, a guest who is intoxicated buys liquor (or asks someone else
to), young guest buys liquor, needing to ask someone to leave
how can a worker perform their duty of care Correct Ans -
arrange safe transportation, how to stop service, watch how much
people have had to drink, check ID, liquor laws and house policies
how can a retailer prevent foreseeable harm Correct Ans - ID,
prevent harm, do not allow minors to be in an area unless with an
adult, tell manager and fill out an incident report. call the police
how can a manger prevent foreseeable harm Correct Ans -
house policies, id, keep minors out of lounge, support workers,
arrange transportation, call police or ambulance, fill out an incident
report
Solutions
Managers- when must you perform duty of care: Correct Ans -
following laws, when someone reports someone, helping staff to
slow down service or refuse it, to help staff to respond to intoxicated
people, to step in when an intoxicated guest wants to drive, training
staff in not selling to
minors
How can managers perform their duty of care? Correct Ans - to
work with other staff to make policies, working in less crowded
areas and more staff, plan to help intoxicated people get home
safely, help workers know before their shift, help new workers to do
duty of care, make sure all workers are trained to check ID
duty of care- workers when must you perform it Correct Ans -
an intoxicated guest, refusing liquor service, intoxicated guest
leaves, a guest who is intoxicated buys liquor (or asks someone else
to), young guest buys liquor, needing to ask someone to leave
how can a worker perform their duty of care Correct Ans -
arrange safe transportation, how to stop service, watch how much
people have had to drink, check ID, liquor laws and house policies
how can a retailer prevent foreseeable harm Correct Ans - ID,
prevent harm, do not allow minors to be in an area unless with an
adult, tell manager and fill out an incident report. call the police
how can a manger prevent foreseeable harm Correct Ans -
house policies, id, keep minors out of lounge, support workers,
arrange transportation, call police or ambulance, fill out an incident
report
