Which of the following is NOT part of the ongoing sales support function?
a. timely response
b. accurate record keeping
c. basic technical understanding
d. detailed technical knowledge
Give this one a try later!
d. detailed technical knowledge
,Which of the following IS NOT a card present best practice?
a. Swipe the card
b. Ignore the card expiration date
c. Check authorization response
d. Obtain a signature
Give this one a try later!
b. Ignore the card expiration date
In the case of a potential data breach, the merchant is required to:
a. Follow their incident response plan b. Immediately email the card brands
c. Print out a list of all cards that may have been compromised.
d. Call the local FBI office
Give this one a try later!
a. Follow their incident response plan
Which of the following is the most appropriate response when a merchant objects to
a particular solution being offered?
a. stop and listen
b. immediately offer another solution
c. lower the price
d. quickly explain the benefits
Give this one a try later!
, a. stop and listen
VISA, MasterCard, American Express, and Discover are referred to as:
a. Payments processors
b. Payment card brands
c. Merchants
d. PCI SSC
Give this one a try later!
b. Payment card brands
In the United States, which organization is responsible for creation and administration
of the merchant contract?
a. The card brands
b. The acquiring bank
c. The ISO
d. The sales agent
Give this one a try later!
b. The acquiring bank
Which one of the following relationships is NOT important to the success of retaining
a merchant account?
a. Customer service
b. Mail carrier
c. Risk management
d. Technical support
, Give this one a try later!
b. Mail carrier
Active listening is best supported by which of the following activities when on a sales
call?
a. follow up questions
b. advancing the sale
c. problem resolution
d. objection handling
Give this one a try later!
a. follow up questions
What is host capture?
a. Authorized transactions are captured on approval and settled on processors
system
b. The definition for an Internet gateway used by e-commerce merchants
c. How ATM debit and EBT transactions are processed
d. Terminal stores approved transaction in batch for settlement at days end
Give this one a try later!
a. Authorized transactions are captured on approval and settled on
processors system
Which of the following is NOT a part of the consultative sales approach?
a. Aggressive telephone calls
a. timely response
b. accurate record keeping
c. basic technical understanding
d. detailed technical knowledge
Give this one a try later!
d. detailed technical knowledge
,Which of the following IS NOT a card present best practice?
a. Swipe the card
b. Ignore the card expiration date
c. Check authorization response
d. Obtain a signature
Give this one a try later!
b. Ignore the card expiration date
In the case of a potential data breach, the merchant is required to:
a. Follow their incident response plan b. Immediately email the card brands
c. Print out a list of all cards that may have been compromised.
d. Call the local FBI office
Give this one a try later!
a. Follow their incident response plan
Which of the following is the most appropriate response when a merchant objects to
a particular solution being offered?
a. stop and listen
b. immediately offer another solution
c. lower the price
d. quickly explain the benefits
Give this one a try later!
, a. stop and listen
VISA, MasterCard, American Express, and Discover are referred to as:
a. Payments processors
b. Payment card brands
c. Merchants
d. PCI SSC
Give this one a try later!
b. Payment card brands
In the United States, which organization is responsible for creation and administration
of the merchant contract?
a. The card brands
b. The acquiring bank
c. The ISO
d. The sales agent
Give this one a try later!
b. The acquiring bank
Which one of the following relationships is NOT important to the success of retaining
a merchant account?
a. Customer service
b. Mail carrier
c. Risk management
d. Technical support
, Give this one a try later!
b. Mail carrier
Active listening is best supported by which of the following activities when on a sales
call?
a. follow up questions
b. advancing the sale
c. problem resolution
d. objection handling
Give this one a try later!
a. follow up questions
What is host capture?
a. Authorized transactions are captured on approval and settled on processors
system
b. The definition for an Internet gateway used by e-commerce merchants
c. How ATM debit and EBT transactions are processed
d. Terminal stores approved transaction in batch for settlement at days end
Give this one a try later!
a. Authorized transactions are captured on approval and settled on
processors system
Which of the following is NOT a part of the consultative sales approach?
a. Aggressive telephone calls
