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Exam (elaborations)

ETA CPP QUESTIONS WITH COMPLETE ANSWERS

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ETA CPP QUESTIONS WITH COMPLETE ANSWERS












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Uploaded on
April 17, 2025
Number of pages
42
Written in
2024/2025
Type
Exam (elaborations)
Contains
Questions & answers

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1 of 65

Term



Which of the following is MOST useful as a source for lead
generation?



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Phonebook listings Authorization network




Discount rates Referral partnerships

, Don't know?




2 of 65

Term



When proposing check processing services to be included in a
merchant's existing terminal, what steps should be taken to ensure
the ability to process transactions?



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Verify the terminal and check
Train staff on customer service
reader/imager compatibility
protocols and sales techniques
with the processor




Install new software updates and Conduct a market analysis and
enhance internet security measures adjust pricing strategies


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3 of 65

Term



A merchant has a IP-facing device. Which action MUST be
completed to ensure PCI compliance?



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, Complete IP scanning
Upgrade All hardware to the latest
quarterly and complete a SAQ
models And software
annually




Implement a new marketing Conduct customer satisfaction
campaign to boost sales surveys and improve service


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4 of 65

Term



Which of the following describes a valid reason for a merchant to be
removed from the MATCH list?



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The merchant was erroneously
The merchant has changed their
placed on the MATCH list, or
business model entirely
the listing is for reason code 12




The merchant has improved their The merchant has received multiple
sales performance significantly customer complaints recently


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5 of 65

, Term



How should a payments professional react if a potential merchant
does not want to provide information required on the W-9 form?

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Explain the 1099K IRS
regulations that require Suggest the merchant ignore the w-
acquirers and payment entities 9 form requirements
to report gross sales




Advise the merchant to switch to Tell the merchant to hire an
cash-only transactions accountant for all tax matters


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6 of 65

Term



How can a payments professional protect merchants from higher
transaction fees dues to AVS mismatches?



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Educate the merchant on the
Advise the merchant to ignore avs
need to input correct address
mismatches
data?

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