National Classes 8/
If on a list, you cannot call unless - ANS-- est. business relationship
- written permission
- a personal relationship
est. business relationship - ANS-- current client/customer (under sales or rental contract)
- can call for 18 months after contract has ended, unless they ask to be placed on the "Do not
call list"
personal relationship - ANS-- can call a person from home if you have a personal relationship
with the person
- family member, friend, or acquaintance
- would a reasonable consumer expect calls from such a person b/c they have a close or
firsthand relationship?
FSBO - ANS-Real Estate Agents may contact FSBO on the Do Not Call list ONLY if they have a
potential buyer for the property. Agents may not call solely to solicit
Telemarketers are required to search the registry at least once every ___ days and... - ANS-31,
drop from their list the numbers of consumers who have registered
Do not call registry ___ cover calls from tax-exempt non-profit organizations, political
organizations, charities, telephone surveyors - ANS-doesn't
Penalties for the do not call list - ANS-- lawsuits can be brought by the fed gov (FCC or FTC),
state attorney general, or by a private individual
- fines can reach up to $11k per violation for lawsuits brought by the fed gov
In both federal and state Do Not Call registries, is there an expiration date on a resident's
registration?
A) No b/c a consumer registers only once and they remain on the list until the consumer deletes
their name
B) No b/c the Do Not Call law specifies that expiration dates do not apply
C) Yes b/c the consumer has to re-register every 5 years
D) Yes b/c the consumer has to re-register every 10 years - ANS-A) No b/c a consumer
registers only once and they remain on the list until the consumer deletes their name
Anne is a former client of Joe who works for ABC Realty. Anne tells Joe to call her best friend,
who is thinking about selling their home. Anne assures Joe that her friend is expecting the call.
Which of the following is true?
, A) Joe needs to check the no call registry because it will give him an indication of the friend's
openness to solicitation phone calls
B) Joe needs to check the no call registry because he and the friend do not have an est.
business relationship
C) Joe does not need to check the no-call registry because the friend has made a direct inquiry
through Anne
D) Joe does not need to check the no call registry because Anne checked with her friend and
got her okay - ANS-B) Joe needs to check the no call registry because he and the friend do not
have an est. business relationship
Fred is a licensee. He lists a telephone number on his "For Sale" signs. When the number is
called, a recorded message is played that allows the caller to obtain more info about Fred's
listing. Fred also has a system that captures the caller's telephone number. Assuming Fred has
no prior relationship with the caller, what is the permissible time period for Fred to call the
"captured" number with property info?
A) 3 months
B) 12 months
C) can't return the call without checking the National Do-Not-Call registry
D) call capture is not permitted by the National Do-Not-Call registry - ANS-A) 3 months
If a consumer who is on the Do Not Call registry, calls a real estate company's office with a
question about a property, how long can a licensee from this company continue to call the
consumer with information about other properties, assuming no transaction occurs between the
parties? - ANS-3 months
A phone number is removed from the Do Not Call registry by: (select all that apply)
A) phone numbers are removed when it's disconnected
B) phone numbers are removed when it's reassigned to a new customer
C) phone numbers are removed when a consumer asks it to be removed - ANS-A) phone
numbers are removed when it's disconnected
B) phone numbers are removed when it's reassigned to a new customer
C) phone numbers are removed when a consumer asks it to be removed
CAN-SPAM Act of 2003 - ANS-Establishes requirements for commercial email, spells out
penalties for email senders, and gives consumers the right to have emailers stop sending
emails to them.
CAN-SPAM stands for - ANS-Controlling the Assault of Non-Solicited Pornography and
Marketing Act
What must be included in all commercial e-mails? - ANS-1. legit return address (header)
2. A physical address (street address or PO box)
If on a list, you cannot call unless - ANS-- est. business relationship
- written permission
- a personal relationship
est. business relationship - ANS-- current client/customer (under sales or rental contract)
- can call for 18 months after contract has ended, unless they ask to be placed on the "Do not
call list"
personal relationship - ANS-- can call a person from home if you have a personal relationship
with the person
- family member, friend, or acquaintance
- would a reasonable consumer expect calls from such a person b/c they have a close or
firsthand relationship?
FSBO - ANS-Real Estate Agents may contact FSBO on the Do Not Call list ONLY if they have a
potential buyer for the property. Agents may not call solely to solicit
Telemarketers are required to search the registry at least once every ___ days and... - ANS-31,
drop from their list the numbers of consumers who have registered
Do not call registry ___ cover calls from tax-exempt non-profit organizations, political
organizations, charities, telephone surveyors - ANS-doesn't
Penalties for the do not call list - ANS-- lawsuits can be brought by the fed gov (FCC or FTC),
state attorney general, or by a private individual
- fines can reach up to $11k per violation for lawsuits brought by the fed gov
In both federal and state Do Not Call registries, is there an expiration date on a resident's
registration?
A) No b/c a consumer registers only once and they remain on the list until the consumer deletes
their name
B) No b/c the Do Not Call law specifies that expiration dates do not apply
C) Yes b/c the consumer has to re-register every 5 years
D) Yes b/c the consumer has to re-register every 10 years - ANS-A) No b/c a consumer
registers only once and they remain on the list until the consumer deletes their name
Anne is a former client of Joe who works for ABC Realty. Anne tells Joe to call her best friend,
who is thinking about selling their home. Anne assures Joe that her friend is expecting the call.
Which of the following is true?
, A) Joe needs to check the no call registry because it will give him an indication of the friend's
openness to solicitation phone calls
B) Joe needs to check the no call registry because he and the friend do not have an est.
business relationship
C) Joe does not need to check the no-call registry because the friend has made a direct inquiry
through Anne
D) Joe does not need to check the no call registry because Anne checked with her friend and
got her okay - ANS-B) Joe needs to check the no call registry because he and the friend do not
have an est. business relationship
Fred is a licensee. He lists a telephone number on his "For Sale" signs. When the number is
called, a recorded message is played that allows the caller to obtain more info about Fred's
listing. Fred also has a system that captures the caller's telephone number. Assuming Fred has
no prior relationship with the caller, what is the permissible time period for Fred to call the
"captured" number with property info?
A) 3 months
B) 12 months
C) can't return the call without checking the National Do-Not-Call registry
D) call capture is not permitted by the National Do-Not-Call registry - ANS-A) 3 months
If a consumer who is on the Do Not Call registry, calls a real estate company's office with a
question about a property, how long can a licensee from this company continue to call the
consumer with information about other properties, assuming no transaction occurs between the
parties? - ANS-3 months
A phone number is removed from the Do Not Call registry by: (select all that apply)
A) phone numbers are removed when it's disconnected
B) phone numbers are removed when it's reassigned to a new customer
C) phone numbers are removed when a consumer asks it to be removed - ANS-A) phone
numbers are removed when it's disconnected
B) phone numbers are removed when it's reassigned to a new customer
C) phone numbers are removed when a consumer asks it to be removed
CAN-SPAM Act of 2003 - ANS-Establishes requirements for commercial email, spells out
penalties for email senders, and gives consumers the right to have emailers stop sending
emails to them.
CAN-SPAM stands for - ANS-Controlling the Assault of Non-Solicited Pornography and
Marketing Act
What must be included in all commercial e-mails? - ANS-1. legit return address (header)
2. A physical address (street address or PO box)
