CAN-SPAM Act UPDATED ACTUAL
Exam Questions and CORRECT Answers
The law makes an exception for business-to-business email - CORRECT ANSWER -
False- all commercial messages are included
The CAN-SPAM Act governs whether an email is considered a lawful communication or an
illegal piece of unsolicited spam - CORRECT ANSWER - True
The CAN-SPAM act prohibits spam emails - CORRECT ANSWER - False- it prohibits
deceptive or misleading commercial email and requires senders to provide recipients with the
right to opt out of future mailings
What emails are exempt from CAN-SPAM requirements? - CORRECT ANSWER -
Emails where the primary purpose is transactional
Certain types of email are exempt from CAN-SPAM, as the law only applies to any electronic
mail message with the primary purpose of commercial advertisement or promotion of a
commercial product or service. Which two email messages are subject to the CAN-SPAM rule?
A) An email response to a customer for a password reset
B) An email encouraging customers to apply for overdraft protection
C) An order confirmation for a customer's check order
D) An email announcing a new no-fee checking account for seniors - CORRECT
ANSWER - B and D
Which feature is not required to be included in a commercial email under the CAN-SPAM law?
A) An opt-out mechanism
B) A physical postal address
C) A notice that the email is an advertisement
, D) A way for recipients to sign up for other products and services - CORRECT
ANSWER -D
If recipients have given their prior affirmative consent to receive messages from the bank, it is
exempt from the requirement of identifying the message as an ad or solicitation - CORRECT
ANSWER - True
Do emails from charities or political parties have to comply with CAN-SPAM requirements? -
CORRECT ANSWER - No
Banks that plan to send commercial email to a list of people who have given prior affirmative
consent to receive messages from the bank do not have to meet CAN-SPAM requirements -
CORRECT ANSWER - False
How quickly after users unsubscribe must the bank remove them from its marketing lists?
A. 5 business days
B. 10 business days
C. 1 week
D. 1 month - CORRECT ANSWER -B
Which statement is a correct fact regarding state laws on anti-spam email?
A. Are preempted by CAN-SPAM only for Office of the Comptroller of the Currency (OCC)-
supervised banks
B. Are not preempted by CAN-SPAM for matters concerning fraud
C. Are never preempted by CAN-SPAM
D. Are always preempted by CAN-SPAM - CORRECT ANSWER -B
Exam Questions and CORRECT Answers
The law makes an exception for business-to-business email - CORRECT ANSWER -
False- all commercial messages are included
The CAN-SPAM Act governs whether an email is considered a lawful communication or an
illegal piece of unsolicited spam - CORRECT ANSWER - True
The CAN-SPAM act prohibits spam emails - CORRECT ANSWER - False- it prohibits
deceptive or misleading commercial email and requires senders to provide recipients with the
right to opt out of future mailings
What emails are exempt from CAN-SPAM requirements? - CORRECT ANSWER -
Emails where the primary purpose is transactional
Certain types of email are exempt from CAN-SPAM, as the law only applies to any electronic
mail message with the primary purpose of commercial advertisement or promotion of a
commercial product or service. Which two email messages are subject to the CAN-SPAM rule?
A) An email response to a customer for a password reset
B) An email encouraging customers to apply for overdraft protection
C) An order confirmation for a customer's check order
D) An email announcing a new no-fee checking account for seniors - CORRECT
ANSWER - B and D
Which feature is not required to be included in a commercial email under the CAN-SPAM law?
A) An opt-out mechanism
B) A physical postal address
C) A notice that the email is an advertisement
, D) A way for recipients to sign up for other products and services - CORRECT
ANSWER -D
If recipients have given their prior affirmative consent to receive messages from the bank, it is
exempt from the requirement of identifying the message as an ad or solicitation - CORRECT
ANSWER - True
Do emails from charities or political parties have to comply with CAN-SPAM requirements? -
CORRECT ANSWER - No
Banks that plan to send commercial email to a list of people who have given prior affirmative
consent to receive messages from the bank do not have to meet CAN-SPAM requirements -
CORRECT ANSWER - False
How quickly after users unsubscribe must the bank remove them from its marketing lists?
A. 5 business days
B. 10 business days
C. 1 week
D. 1 month - CORRECT ANSWER -B
Which statement is a correct fact regarding state laws on anti-spam email?
A. Are preempted by CAN-SPAM only for Office of the Comptroller of the Currency (OCC)-
supervised banks
B. Are not preempted by CAN-SPAM for matters concerning fraud
C. Are never preempted by CAN-SPAM
D. Are always preempted by CAN-SPAM - CORRECT ANSWER -B
