4/15/25, 4:06 PM ACSP (Apple Certified Support Professional) |2025 Update Comprehensive Frequently Tested Questions And Verified Answers…
ACSP (Apple Certified Support Professional)
|2025 Update Comprehensive Frequently Tested
Questions And Verified Answers With
Rationales|100% Accurate Answers | Already
Graded A+
Save
Terms in this set (265)
System Profiler Collect a list of installed applications.
Used to run recurring backups. What you should
Time Machine
use if you are reinstalling OSX
Spotlight Search Command Spacebar is the shortcut
Command Shift H Navigate to your home folder
Command N New Finder Window
Screen Shot to desktop. Hold down control to store
Command + Shift + 3
to clipboard.
User Defined Screen Shot. Hold down control to
Command + Shift + 4
store to clipboard.
Command + Shift + 4 + Takes a screenshot of the windows that is open or
Spacebar the entire desktop if you are on that. The second
Command + Shift + 4 command shows a camera icon and highlights the
(release) then Spacebar area it will screen capture.
- Verify Application Compatibility
- Backup Important Files and Folders
Steps before updating
- Backup Critical Settings such as your network
OSX
settings
- Check for Apple software and firmware updates
https://quizlet.com/1031738760/acsp-apple-certified-support-professional-2025-update-comprehensive-frequently-tested-questions-and-verified-… 1/23
,4/15/25, 4:06 PM ACSP (Apple Certified Support Professional) |2025 Update Comprehensive Frequently Tested Questions And Verified Answers…
Low level software that facilitates the startup and
management of system hardware. You can
Firmware
determine if you have the latest firmware by going
to the apple support article.
For the extensible firmware interface (EFI) which is
Firmware Boot ROM responsible for general hardware management and
system startup.
For the System Management Controller which is
Firmware SMC Version responsible for managing hardware, cooling and
power.
For the most recent information on install process.
Installation Support
www.apple.com/support/osx
Prepare the system disk. It must be partitioned via
the GUID partition table and contain at least one
Re-install OSX prep Mac OS Extended ( journalled) formatted volume.
You use the disk utility for both erasing and
repartitioning.
- Must be running 10.6.8 or higher
Re-install OSX - Connected to the internet
requirements - Sign in with an Apple ID
Then download from App store.
OSX Erase and Install You must manually erase the destination system disk
(Clean Installation) using Disk Utility before running the OSX Installer.
On reboot this command initiates the OSX Recovery
OSX Recovery System
system. Includes a variety of administration and
(Command R)
troubleshooting utilities.
Transmission Control Protocol / Internet Protocol.
TCP/IP Became the universal language that allows
computers to communicate across the internet.
Network medium through which network data flows.
Network interfaces can be physical or virtual.
Network Interface
Ethernet and wifi are the most common physical
network interfaces.
https://quizlet.com/1031738760/acsp-apple-certified-support-professional-2025-update-comprehensive-frequently-tested-questions-and-verified-… 2/23
, 4/15/25, 4:06 PM ACSP (Apple Certified Support Professional) |2025 Update Comprehensive Frequently Tested Questions And Verified Answers…
A protocol defines a set of standard rules used for
Network Protocol data representation, signalling, authentication, or
error detection across network interfaces.
Describes a configuration assigned to a network
interface. A fundamental feature of OSX is the ability
Network Service
to support multiple network services or connections
for each individual network interface.
Media Access Control Address is used to uniquely
identify a physical network interface on a local
network. Each physical network interface has at
MAC Address
least one MAC address associated with it. 48 bit
number represented by 6 groups of two digit
hexadecimal numbers separated by colons.
Communicating with computers on both local and
remote networks requires an IP address. IP
addresses, unlike MAC addresses are not
IP Address
permanently tied to a network interface. Instead
they are assigned to the network interface based on
the local networks it's connected to.
IPv4 was the first widely used IP addressing scheme
and is the most common today. It is a 32-bit number
represented by four groups of three digit numbers,
IPv4
also known as octets, separated by periods. Each
octet has a value between 0 and 255. 4 billion
unique addresses.
128 bit number that is presented in eight groups of
four-digit hexadecimal number separated by colons.
IPv6
Hexadecimal numbers use a base-16 digit system so
after the number 9 you use the letters A-F.
A computer uses the subnet mask to determine the
IPv4 address range of the local network. A subnet
Subnet Mask mask, also referred to as an address mask, is a 32-bit
value that is used to distinguish the network ID from
the host ID in an arbitrary IP address.
https://quizlet.com/1031738760/acsp-apple-certified-support-professional-2025-update-comprehensive-frequently-tested-questions-and-verified-… 3/23
ACSP (Apple Certified Support Professional)
|2025 Update Comprehensive Frequently Tested
Questions And Verified Answers With
Rationales|100% Accurate Answers | Already
Graded A+
Save
Terms in this set (265)
System Profiler Collect a list of installed applications.
Used to run recurring backups. What you should
Time Machine
use if you are reinstalling OSX
Spotlight Search Command Spacebar is the shortcut
Command Shift H Navigate to your home folder
Command N New Finder Window
Screen Shot to desktop. Hold down control to store
Command + Shift + 3
to clipboard.
User Defined Screen Shot. Hold down control to
Command + Shift + 4
store to clipboard.
Command + Shift + 4 + Takes a screenshot of the windows that is open or
Spacebar the entire desktop if you are on that. The second
Command + Shift + 4 command shows a camera icon and highlights the
(release) then Spacebar area it will screen capture.
- Verify Application Compatibility
- Backup Important Files and Folders
Steps before updating
- Backup Critical Settings such as your network
OSX
settings
- Check for Apple software and firmware updates
https://quizlet.com/1031738760/acsp-apple-certified-support-professional-2025-update-comprehensive-frequently-tested-questions-and-verified-… 1/23
,4/15/25, 4:06 PM ACSP (Apple Certified Support Professional) |2025 Update Comprehensive Frequently Tested Questions And Verified Answers…
Low level software that facilitates the startup and
management of system hardware. You can
Firmware
determine if you have the latest firmware by going
to the apple support article.
For the extensible firmware interface (EFI) which is
Firmware Boot ROM responsible for general hardware management and
system startup.
For the System Management Controller which is
Firmware SMC Version responsible for managing hardware, cooling and
power.
For the most recent information on install process.
Installation Support
www.apple.com/support/osx
Prepare the system disk. It must be partitioned via
the GUID partition table and contain at least one
Re-install OSX prep Mac OS Extended ( journalled) formatted volume.
You use the disk utility for both erasing and
repartitioning.
- Must be running 10.6.8 or higher
Re-install OSX - Connected to the internet
requirements - Sign in with an Apple ID
Then download from App store.
OSX Erase and Install You must manually erase the destination system disk
(Clean Installation) using Disk Utility before running the OSX Installer.
On reboot this command initiates the OSX Recovery
OSX Recovery System
system. Includes a variety of administration and
(Command R)
troubleshooting utilities.
Transmission Control Protocol / Internet Protocol.
TCP/IP Became the universal language that allows
computers to communicate across the internet.
Network medium through which network data flows.
Network interfaces can be physical or virtual.
Network Interface
Ethernet and wifi are the most common physical
network interfaces.
https://quizlet.com/1031738760/acsp-apple-certified-support-professional-2025-update-comprehensive-frequently-tested-questions-and-verified-… 2/23
, 4/15/25, 4:06 PM ACSP (Apple Certified Support Professional) |2025 Update Comprehensive Frequently Tested Questions And Verified Answers…
A protocol defines a set of standard rules used for
Network Protocol data representation, signalling, authentication, or
error detection across network interfaces.
Describes a configuration assigned to a network
interface. A fundamental feature of OSX is the ability
Network Service
to support multiple network services or connections
for each individual network interface.
Media Access Control Address is used to uniquely
identify a physical network interface on a local
network. Each physical network interface has at
MAC Address
least one MAC address associated with it. 48 bit
number represented by 6 groups of two digit
hexadecimal numbers separated by colons.
Communicating with computers on both local and
remote networks requires an IP address. IP
addresses, unlike MAC addresses are not
IP Address
permanently tied to a network interface. Instead
they are assigned to the network interface based on
the local networks it's connected to.
IPv4 was the first widely used IP addressing scheme
and is the most common today. It is a 32-bit number
represented by four groups of three digit numbers,
IPv4
also known as octets, separated by periods. Each
octet has a value between 0 and 255. 4 billion
unique addresses.
128 bit number that is presented in eight groups of
four-digit hexadecimal number separated by colons.
IPv6
Hexadecimal numbers use a base-16 digit system so
after the number 9 you use the letters A-F.
A computer uses the subnet mask to determine the
IPv4 address range of the local network. A subnet
Subnet Mask mask, also referred to as an address mask, is a 32-bit
value that is used to distinguish the network ID from
the host ID in an arbitrary IP address.
https://quizlet.com/1031738760/acsp-apple-certified-support-professional-2025-update-comprehensive-frequently-tested-questions-and-verified-… 3/23
