Zoho CRM Test 5 UPDATED ACTUAL
Exam Questions and CORRECT Answers
Which of the following features enables dynamic journeys in the Deals module? A. Pipeline B.
Stage probability mapping C. Stage history tracking D. None of the above - CORRECT
ANSWER -A
In the Zoho CRM and projects integration, new projects can be associated or created only in
which modules? A. Task, Leads, and contacts B. Contacts, Deals, and Meetings C. Accounts,
Contacts, and Deals D. Leads, Contacts, and Deals - CORRECT ANSWER -C
What is an SMPT? A. A protocol for sending emails via Zoho CRM on behalf of a mailing
service B. A protocol for fetching emails in Zoho CRM from mail service C. A protocol used for
both sending and receiving emails D. None of the above - CORRECT ANSWER -C
Which of the following statements about sharing data with peers in a role hierarchy is true? A.
The option to share data with peers allows record sharing with users with the same role B. The
option to share data with peers allows record sharing with the entire organization C. Forecast
managers can view their peers' data even if sharing data with peers is disabled D. All of the
above - CORRECT ANSWER -D
How Many developer users can be added in Zoho CRM Sandbox? A. Two Users B. Four Users
C. Three Users D. Five Users - CORRECT ANSWER -C
In each coomman Center Journey or Model, you can have up to how many verions A. 10 verions
B. 7 versions C. 15 versions D. 5 versions - CORRECT ANSWER -D
Which of the following features tracks email open times in Zoho CRM A. Email Intelligence B.
Email Parser C. BCC Dropbox D. None of these - CORRECT ANSWER -A
Is it possible to edit content in a Zoho sheet view and expect changes to be reflected on the
record? A. Yes B. No - CORRECT ANSWER -A
, The default marketing attribution conists of which of the following? A. Top revenue-generating
campaign B. Conversions based on a campaign type C. comparison of revenue generated with
previous month D. All of the above - CORRECT ANSWER -D
Data backup for emails with IMAP configuration is currently supported A. True B. False -
CORRECT ANSWER -B
Which of the following statements about modules is correct? A. Relations can be created only
between system modules B. Relations can be created between custom modules and system
modules C. Relations can be created between two custom modules D. All of the above -
CORRECT ANSWER -D
How long does it take to calculate the score for records once the segmentation is published? A.
36 hours B. 12 hours C. 24 hours D. 2 hours - CORRECT ANSWER -C
Which of the following statements about Zoho Mail Add-on Users is Correct? A. You can make
backups only for pop3 email accounts B. You can make back ups only while the account is
deactivated C. You can make back ups only if the mail address to domain matches your domain
D. All of the above - CORRECT ANSWER -A
Command Center is available in copy customization and sandbox A. True B. False - CORRECT
ANSWER -A
Is it possible to add attachments to a record from a cloud storage service such as Google Drive,
Box, and OneDrive? A. Yes B. No - CORRECT ANSWER -A
Is it possible to activate multiple case escalation rules at a time? A. Yes B. No - CORRECT
ANSWER -B
which of the following statements is NOT correct? A. The fiscal year report is useful for
analyzing quarterly data B. The fiscal year report is useful for setting up forecasts C. The fiscal
Exam Questions and CORRECT Answers
Which of the following features enables dynamic journeys in the Deals module? A. Pipeline B.
Stage probability mapping C. Stage history tracking D. None of the above - CORRECT
ANSWER -A
In the Zoho CRM and projects integration, new projects can be associated or created only in
which modules? A. Task, Leads, and contacts B. Contacts, Deals, and Meetings C. Accounts,
Contacts, and Deals D. Leads, Contacts, and Deals - CORRECT ANSWER -C
What is an SMPT? A. A protocol for sending emails via Zoho CRM on behalf of a mailing
service B. A protocol for fetching emails in Zoho CRM from mail service C. A protocol used for
both sending and receiving emails D. None of the above - CORRECT ANSWER -C
Which of the following statements about sharing data with peers in a role hierarchy is true? A.
The option to share data with peers allows record sharing with users with the same role B. The
option to share data with peers allows record sharing with the entire organization C. Forecast
managers can view their peers' data even if sharing data with peers is disabled D. All of the
above - CORRECT ANSWER -D
How Many developer users can be added in Zoho CRM Sandbox? A. Two Users B. Four Users
C. Three Users D. Five Users - CORRECT ANSWER -C
In each coomman Center Journey or Model, you can have up to how many verions A. 10 verions
B. 7 versions C. 15 versions D. 5 versions - CORRECT ANSWER -D
Which of the following features tracks email open times in Zoho CRM A. Email Intelligence B.
Email Parser C. BCC Dropbox D. None of these - CORRECT ANSWER -A
Is it possible to edit content in a Zoho sheet view and expect changes to be reflected on the
record? A. Yes B. No - CORRECT ANSWER -A
, The default marketing attribution conists of which of the following? A. Top revenue-generating
campaign B. Conversions based on a campaign type C. comparison of revenue generated with
previous month D. All of the above - CORRECT ANSWER -D
Data backup for emails with IMAP configuration is currently supported A. True B. False -
CORRECT ANSWER -B
Which of the following statements about modules is correct? A. Relations can be created only
between system modules B. Relations can be created between custom modules and system
modules C. Relations can be created between two custom modules D. All of the above -
CORRECT ANSWER -D
How long does it take to calculate the score for records once the segmentation is published? A.
36 hours B. 12 hours C. 24 hours D. 2 hours - CORRECT ANSWER -C
Which of the following statements about Zoho Mail Add-on Users is Correct? A. You can make
backups only for pop3 email accounts B. You can make back ups only while the account is
deactivated C. You can make back ups only if the mail address to domain matches your domain
D. All of the above - CORRECT ANSWER -A
Command Center is available in copy customization and sandbox A. True B. False - CORRECT
ANSWER -A
Is it possible to add attachments to a record from a cloud storage service such as Google Drive,
Box, and OneDrive? A. Yes B. No - CORRECT ANSWER -A
Is it possible to activate multiple case escalation rules at a time? A. Yes B. No - CORRECT
ANSWER -B
which of the following statements is NOT correct? A. The fiscal year report is useful for
analyzing quarterly data B. The fiscal year report is useful for setting up forecasts C. The fiscal
