Zoho CRM Test 6 UPDATED ACTUAL
Exam Questions and CORRECT Answers
In which module is it not possible to create a workflow automation task? A. Cases B. Social C.
My jobs D. Solutions - CORRECT ANSWER -D
A template and its contents in one module can be cloned to be used in another module. A. True
B. False - CORRECT ANSWER -A
Which of the following statements about Zoho CRM Canvas is true? A. It's possible to save the
elements and designs you've created and re-use them. B. Record data can be treated as an
element. C. There's no need to write HTML and CSS to create elements and their design. D. All
of the above. - CORRECT ANSWER -D
Your Zoho CRM account admin will be notified if the workflow email limit is exceeded for the
day. A. True B. False - CORRECT ANSWER -A
The default marketing attribution report conists of which of the following? A. Top revenue-
generating campaign B. Conversions based on a campaign type C. comparison of revenue
generated with previous month D. All of the above - CORRECT ANSWER -D
Custom questions can be added to the calendar booking form in Zoho CRM A. True B. False -
CORRECT ANSWER -A
Is it possible to receive Signal notifications in Zoho CRM? A. Yes B. No - CORRECT
ANSWER -A
In a blueprint, is it possible to use a multi-select lookup and multi-user fields? A. Yes B. No -
CORRECT ANSWER -A
Which of the following statements is NOT true about shift hours? A. Shift hours cannot fall
beyond business hours. B. Shift hours can be a deciding factor for assigning records. C. Shift
, hours can be a deciding factor for creating meetings. D. The shift rotation feature facilitates
automatic shift rotation for different user groups. - CORRECT ANSWER -A
Which of the following features enables you to make an email backup of an inactive user? A.
Zoho Mail Add-on Users B. Data backup C. Audit log D. Zoho Directory - CORRECT
ANSWER -A
Which of the following features tracks email open times in Zoho CRM? A. Email Intelligence B.
Email Parser C. BCC Dropbox D. None of these - CORRECT ANSWER -A
For actions, if the record owner is inactive or unconfirmed when a task gets created, to whome
will the system automatically assign the task? A. User's manager B. Administrator C. Super
administrator D. Task will not be created - CORRECT ANSWER -C
Which of the following features helps in getting a document electronically signed by different
parties? A. Mail merges B. Email templates C. Inventory templates D. All of the above -
CORRECT ANSWER -B
Workflow rules created for the same module will be executed in which order? A. When the rule
was created. B. Chronological order C. Last modified time of the rule D. Created order of the
rule - CORRECT ANSWER -B
Which of the following statements about Facebook integration with Zoho CRM is NOT correct?
A. You can monitor what people are saying about your brand and react to posts and comments.
B. You can convert social interactions such as likes, comments, posts into records. C. You can
track a contact's social conversations from the Social tab. D. None of the above. - CORRECT
ANSWER -D
Can you reduce the license count by deactivating users? A. Yes B. No - CORRECT
ANSWER -B
The find and merge duplicate records tool is supported only in which standard modules? A.
Tasks, Meetings, and Calls. B. Deals, cases, and Solutions. C. Leads, Accounts, Contacts, and
Exam Questions and CORRECT Answers
In which module is it not possible to create a workflow automation task? A. Cases B. Social C.
My jobs D. Solutions - CORRECT ANSWER -D
A template and its contents in one module can be cloned to be used in another module. A. True
B. False - CORRECT ANSWER -A
Which of the following statements about Zoho CRM Canvas is true? A. It's possible to save the
elements and designs you've created and re-use them. B. Record data can be treated as an
element. C. There's no need to write HTML and CSS to create elements and their design. D. All
of the above. - CORRECT ANSWER -D
Your Zoho CRM account admin will be notified if the workflow email limit is exceeded for the
day. A. True B. False - CORRECT ANSWER -A
The default marketing attribution report conists of which of the following? A. Top revenue-
generating campaign B. Conversions based on a campaign type C. comparison of revenue
generated with previous month D. All of the above - CORRECT ANSWER -D
Custom questions can be added to the calendar booking form in Zoho CRM A. True B. False -
CORRECT ANSWER -A
Is it possible to receive Signal notifications in Zoho CRM? A. Yes B. No - CORRECT
ANSWER -A
In a blueprint, is it possible to use a multi-select lookup and multi-user fields? A. Yes B. No -
CORRECT ANSWER -A
Which of the following statements is NOT true about shift hours? A. Shift hours cannot fall
beyond business hours. B. Shift hours can be a deciding factor for assigning records. C. Shift
, hours can be a deciding factor for creating meetings. D. The shift rotation feature facilitates
automatic shift rotation for different user groups. - CORRECT ANSWER -A
Which of the following features enables you to make an email backup of an inactive user? A.
Zoho Mail Add-on Users B. Data backup C. Audit log D. Zoho Directory - CORRECT
ANSWER -A
Which of the following features tracks email open times in Zoho CRM? A. Email Intelligence B.
Email Parser C. BCC Dropbox D. None of these - CORRECT ANSWER -A
For actions, if the record owner is inactive or unconfirmed when a task gets created, to whome
will the system automatically assign the task? A. User's manager B. Administrator C. Super
administrator D. Task will not be created - CORRECT ANSWER -C
Which of the following features helps in getting a document electronically signed by different
parties? A. Mail merges B. Email templates C. Inventory templates D. All of the above -
CORRECT ANSWER -B
Workflow rules created for the same module will be executed in which order? A. When the rule
was created. B. Chronological order C. Last modified time of the rule D. Created order of the
rule - CORRECT ANSWER -B
Which of the following statements about Facebook integration with Zoho CRM is NOT correct?
A. You can monitor what people are saying about your brand and react to posts and comments.
B. You can convert social interactions such as likes, comments, posts into records. C. You can
track a contact's social conversations from the Social tab. D. None of the above. - CORRECT
ANSWER -D
Can you reduce the license count by deactivating users? A. Yes B. No - CORRECT
ANSWER -B
The find and merge duplicate records tool is supported only in which standard modules? A.
Tasks, Meetings, and Calls. B. Deals, cases, and Solutions. C. Leads, Accounts, Contacts, and
