CLASS D WATER LICENSE – TEXAS
EXAM QUESTIONS WITH COMPLETE
ANSWERS
The _____ is the natural exchange of water between the earth and the atmosphere. -
Answer-hydrologic cycle
Average water use depends on temperature, rainfall, cost, supply, and economic
level. (true/false) - Answer-true
Groundwater is located above the earth's surface and tapped by wells. (true/false) -
Answer-false (groundwater is below the surface)
_____ water comes from rivers, lakes, and reservoirs. - Answer-Surface
Future water supplies will become more plentiful according to the TCEQ. (true/false)
- Answer-false
Surface water or groundwater prior to treatment is called _____ water. - Answer-raw
water
_____ water means the water is free of disease-causing organisms, has a chlorine
residual, and is safe for human consumption. - Answer-Potable
_____ must be notified about changes to public water systems involving water
source, water quality, and health hazards. - Answer-The state
Before starting construction, the utility must submit engineering plans to the AWWA.
(true/false) - Answer-false (plans must be submitted to TCEQ)
Operators must keep records of water usage, system pressure, sample results,
chlorine use, repairs, and maintenance. (true/false) - Answer-true
Surface water systems must mail reports to the TCEQ in Austin by the 5th of the
following month. (true/false) - Answer-by the 10th
Water is always found pure in nature. (true/false) - Answer-false
Physical characteristics of water are temperature, turbidity, color, taste, odor, and
pH. (true/false) - Answer-false (pH is a chemical characteristic)
_____ is the amount of suspended matter such as clay, silt, organic matter, and
microorganisms in the water. - Answer-Turbidity
Color in water can result from _____ or _____. - Answer-mineral or organic matter
,True color is dissolved in water (in solution) and can be removed by filtration.
(true/false) - Answer-false
Red water caused by oxidized iron is in suspension (apparent color) and cannot be
removed by filtering. (true/false) - Answer-false
Taste and odor comes from algae, bacteria, organic matter, gases, and chemicals.
(true/false) - Answer-true
Surface water supplies should be sampled for chemical analysis every year and
groundwater supplies should be sampled _____. - Answer-every 3 years
_____ and _____ and other minerals cause hardness in water. - Answer-Calcium
and magnesium
The pH scale ranges from _____ to _____. - Answer-0 to 14
A pH of _____ is neutral. - Answer-7 is neutral
Common gases found in water include hydrogen sulfide, carbon dioxide, methane,
and sodium chloride. (true/false) - Answer-false (sodium chloride is table salt)
Chemically, water is made of ________. - Answer-2 atoms of hydrogen and 1 atom
of oxygen
The hydrologic cycle is ________.
a. nature's way of recycling water
b. equipment used to measure distances
c. the way water filters through the earth
d. the process by which water runs into rivers and lakes - Answer-a. nature's way of
recycling water
The quality standard for public water supplies is based on the use of water for
________. - Answer-drinking
One of the most important purposes of a public water supply is _______.
a. swimming
b. landscape watering
c. car washing
d. firefighting - Answer-d. firefighting
Organic matter includes ________.
a. sand
b. plants, animals and humans
c. minerals
d. all listed - Answer-b. plants, animals and humans
Public relations (PR) is the relationship between YOU, the water utility employee,
and the _____. - Answer-customer
, The keys to good customer relations are (1) everything the utility does is PR, (2)
customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false) -
Answer-true
Meter readers are the persons with whom customers have the least contact.
(true/false) - Answer-false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false) - Answer-true
Maintenance crews can warn customers of service interruptions and provide signs
and
barriers to protect the public. (true/false) - Answer-true
The plant operator is responsible for treating the water to assure it is safe to drink
and use. (true/false) - Answer-true
Water bills should be accurate, itemized, and neat, and payment should be optional.
(true/false) - Answer-false (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false) -
Answer-true
Complaints should be treated as "griping" and investigated as a last priority.
(true/false) - Answer-false
In small water systems the operator is often _____, _____ and _____. - Answer-
meter reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above - Answer-e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed - Answer-d. all listed
EPA requires community water systems to provide customers with a ________
report on the
system's water quality. - Answer-yearly
If water quality reports are attractive and easy to ________, they can build goodwill
and trust with
the customer. - Answer-understand
EXAM QUESTIONS WITH COMPLETE
ANSWERS
The _____ is the natural exchange of water between the earth and the atmosphere. -
Answer-hydrologic cycle
Average water use depends on temperature, rainfall, cost, supply, and economic
level. (true/false) - Answer-true
Groundwater is located above the earth's surface and tapped by wells. (true/false) -
Answer-false (groundwater is below the surface)
_____ water comes from rivers, lakes, and reservoirs. - Answer-Surface
Future water supplies will become more plentiful according to the TCEQ. (true/false)
- Answer-false
Surface water or groundwater prior to treatment is called _____ water. - Answer-raw
water
_____ water means the water is free of disease-causing organisms, has a chlorine
residual, and is safe for human consumption. - Answer-Potable
_____ must be notified about changes to public water systems involving water
source, water quality, and health hazards. - Answer-The state
Before starting construction, the utility must submit engineering plans to the AWWA.
(true/false) - Answer-false (plans must be submitted to TCEQ)
Operators must keep records of water usage, system pressure, sample results,
chlorine use, repairs, and maintenance. (true/false) - Answer-true
Surface water systems must mail reports to the TCEQ in Austin by the 5th of the
following month. (true/false) - Answer-by the 10th
Water is always found pure in nature. (true/false) - Answer-false
Physical characteristics of water are temperature, turbidity, color, taste, odor, and
pH. (true/false) - Answer-false (pH is a chemical characteristic)
_____ is the amount of suspended matter such as clay, silt, organic matter, and
microorganisms in the water. - Answer-Turbidity
Color in water can result from _____ or _____. - Answer-mineral or organic matter
,True color is dissolved in water (in solution) and can be removed by filtration.
(true/false) - Answer-false
Red water caused by oxidized iron is in suspension (apparent color) and cannot be
removed by filtering. (true/false) - Answer-false
Taste and odor comes from algae, bacteria, organic matter, gases, and chemicals.
(true/false) - Answer-true
Surface water supplies should be sampled for chemical analysis every year and
groundwater supplies should be sampled _____. - Answer-every 3 years
_____ and _____ and other minerals cause hardness in water. - Answer-Calcium
and magnesium
The pH scale ranges from _____ to _____. - Answer-0 to 14
A pH of _____ is neutral. - Answer-7 is neutral
Common gases found in water include hydrogen sulfide, carbon dioxide, methane,
and sodium chloride. (true/false) - Answer-false (sodium chloride is table salt)
Chemically, water is made of ________. - Answer-2 atoms of hydrogen and 1 atom
of oxygen
The hydrologic cycle is ________.
a. nature's way of recycling water
b. equipment used to measure distances
c. the way water filters through the earth
d. the process by which water runs into rivers and lakes - Answer-a. nature's way of
recycling water
The quality standard for public water supplies is based on the use of water for
________. - Answer-drinking
One of the most important purposes of a public water supply is _______.
a. swimming
b. landscape watering
c. car washing
d. firefighting - Answer-d. firefighting
Organic matter includes ________.
a. sand
b. plants, animals and humans
c. minerals
d. all listed - Answer-b. plants, animals and humans
Public relations (PR) is the relationship between YOU, the water utility employee,
and the _____. - Answer-customer
, The keys to good customer relations are (1) everything the utility does is PR, (2)
customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false) -
Answer-true
Meter readers are the persons with whom customers have the least contact.
(true/false) - Answer-false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false) - Answer-true
Maintenance crews can warn customers of service interruptions and provide signs
and
barriers to protect the public. (true/false) - Answer-true
The plant operator is responsible for treating the water to assure it is safe to drink
and use. (true/false) - Answer-true
Water bills should be accurate, itemized, and neat, and payment should be optional.
(true/false) - Answer-false (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false) -
Answer-true
Complaints should be treated as "griping" and investigated as a last priority.
(true/false) - Answer-false
In small water systems the operator is often _____, _____ and _____. - Answer-
meter reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above - Answer-e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed - Answer-d. all listed
EPA requires community water systems to provide customers with a ________
report on the
system's water quality. - Answer-yearly
If water quality reports are attractive and easy to ________, they can build goodwill
and trust with
the customer. - Answer-understand
