1
,2
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY kcda kcda kcda kcda
TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
analyzing them for ingredient cost and labor requirements.
kcda kc da kc da kcda kcda kcda kcda kcda
True (Global company profile, easy)
kcda kcda kcda kcda
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
False (Global company profile, easy)
kcda kcda kcda kcda
3. All organizations, including service firms such as banks and hospitals, have a production function.
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
True (What is operations management? moderate)
kcda kcda kcda kcda kcda
4. Operations management is the set of activities that create value in the form of goods
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
and services by transforming inputs into outputs.
kcda kcda kcda kc da kcda kcda kcda
True (What is operations management? easy)
kcda kcda kcda kcda kcda
5. An example of a "hidden" production function is money transfers at banks.
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
True (What is operations management? moderate)
kcda kcda kcda kcda kcda
6. One reason to study operations management is to learn how people organize
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
themselves for productive enterprise.
kcda kcda kcda kc da
True (Why study OM, easy)
kcda kcda kcda kcda
3
, 7. The operations manager performs the management activities of planning, organizing,
kcda kcda kcda kcda kcda kcda kcda kcda kcda
staffing, leading, and controlling of the OM function.
kcda kcda kcda kc da kcda kc da kcda kc da
True (What operations managers do, easy)
kcda kcda kcda kcda kcda
8. "How much inventory of this item should we have?" is within the critical
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
decision area of managing quality.
kcda kcda kcda kcda kcda
False (What operations managers do, easy)
kcda kcda kcda kcda kcda
9. In order to have a career in operations management, one must have a degree
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
in statistics or quantitative methods.
kcda kcda kcda kcda kc da
False (What operations managers do, easy)
kcda kcda kcda kcda kcda
10. Henry Ford is known as the Father of Scientific Management.
kcda kcda kcda kcda kcda kcda kcda kcda kcda
False (The heritage of operations management, easy)
kcda kcda kcda kcda kcda kcda
11. Shewhart’s contributions to operations management came during the Scientific Management Era.
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
False (The heritage of operations management, easy)
kcda kcda kcda kcda kcda kcda
12. Students wanting to pursue a career in operations management will find
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
multidisciplinary knowledge beneficial.
kcda kcda kc da
True (Where are the OM jobs? easy)
kcda kcda kcda kcda kcda kcda
4
,2
, CHAPTER 1: OPERATIONS AND PRODUCTIVITY kcda kcda kcda kcda
TRUE/FALSE
1. Some of the operations-related activities of Hard Rock Café include designing meals and
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
analyzing them for ingredient cost and labor requirements.
kcda kc da kc da kcda kcda kcda kcda kcda
True (Global company profile, easy)
kcda kcda kcda kcda
2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
False (Global company profile, easy)
kcda kcda kcda kcda
3. All organizations, including service firms such as banks and hospitals, have a production function.
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
True (What is operations management? moderate)
kcda kcda kcda kcda kcda
4. Operations management is the set of activities that create value in the form of goods
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
and services by transforming inputs into outputs.
kcda kcda kcda kc da kcda kcda kcda
True (What is operations management? easy)
kcda kcda kcda kcda kcda
5. An example of a "hidden" production function is money transfers at banks.
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
True (What is operations management? moderate)
kcda kcda kcda kcda kcda
6. One reason to study operations management is to learn how people organize
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
themselves for productive enterprise.
kcda kcda kcda kc da
True (Why study OM, easy)
kcda kcda kcda kcda
3
, 7. The operations manager performs the management activities of planning, organizing,
kcda kcda kcda kcda kcda kcda kcda kcda kcda
staffing, leading, and controlling of the OM function.
kcda kcda kcda kc da kcda kc da kcda kc da
True (What operations managers do, easy)
kcda kcda kcda kcda kcda
8. "How much inventory of this item should we have?" is within the critical
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
decision area of managing quality.
kcda kcda kcda kcda kcda
False (What operations managers do, easy)
kcda kcda kcda kcda kcda
9. In order to have a career in operations management, one must have a degree
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
in statistics or quantitative methods.
kcda kcda kcda kcda kc da
False (What operations managers do, easy)
kcda kcda kcda kcda kcda
10. Henry Ford is known as the Father of Scientific Management.
kcda kcda kcda kcda kcda kcda kcda kcda kcda
False (The heritage of operations management, easy)
kcda kcda kcda kcda kcda kcda
11. Shewhart’s contributions to operations management came during the Scientific Management Era.
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
False (The heritage of operations management, easy)
kcda kcda kcda kcda kcda kcda
12. Students wanting to pursue a career in operations management will find
kcda kcda kcda kcda kcda kcda kcda kcda kcda kcda
multidisciplinary knowledge beneficial.
kcda kcda kc da
True (Where are the OM jobs? easy)
kcda kcda kcda kcda kcda kcda
4
