Test bank for heizer operations management 14th Edition, Questions & Answers | Complete Guide

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, CHAPTER 1: OPERATIONS AND PRODUCTIVITY kcda kcda kcda kcda




TRUE/FALSE

1. Some of the operations-related activities of Hard Rock Café include designing meals and
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analyzing them for ingredient cost and labor requirements.
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True (Global company profile, easy)
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2. The production process at Hard Rock Café is limited to meal preparation and serving customers.
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False (Global company profile, easy)
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3. All organizations, including service firms such as banks and hospitals, have a production function.
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True (What is operations management? moderate)
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4. Operations management is the set of activities that create value in the form of goods
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and services by transforming inputs into outputs.
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True (What is operations management? easy)
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5. An example of a "hidden" production function is money transfers at banks.
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True (What is operations management? moderate)
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6. One reason to study operations management is to learn how people organize
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themselves for productive enterprise.
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True (Why study OM, easy)
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, 7. The operations manager performs the management activities of planning, organizing,
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staffing, leading, and controlling of the OM function.
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True (What operations managers do, easy)
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8. "How much inventory of this item should we have?" is within the critical
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decision area of managing quality.
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False (What operations managers do, easy)
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9. In order to have a career in operations management, one must have a degree
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in statistics or quantitative methods.
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False (What operations managers do, easy)
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10. Henry Ford is known as the Father of Scientific Management.
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False (The heritage of operations management, easy)
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11. Shewhart’s contributions to operations management came during the Scientific Management Era.
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False (The heritage of operations management, easy)
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12. Students wanting to pursue a career in operations management will find
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multidisciplinary knowledge beneficial.
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True (Where are the OM jobs? easy)
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