, Managing for quality and performance excellence 10th edition test bank by James R. Evans, William
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M. Lindsay | |
1. People |view |quality |subjectively |a nd |in |r elation |to |differing |criteria |based |on |their |individual |roles |in |the |production-
|marketing |value |chain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 |Defining |Quality
KEYWORDS: Bloom's: |Knowledge
2. The |transcendent |definition |of |quality |was |first |defined |as |the |goodness |of |a |product.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 |Defining |Quality
KEYWORDS: Bloom's: |Comprehension
3. According |to |the |product |perspective |of |quality, |a |smaller |number |of |product |attributes |are |equivalent |to |higher |quality.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 |Defining |Quality
KEYWORDS: Bloom's: |Knowledge
4. The |user |perspective |of |quality |judges |a |product |based |on |how |well |the |product |performs |its |intended |function.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 |Defining |Quality
KEYWORDS: Bloom's: |Knowledge
5. According |to |the |manufacturing |perspective |of |quality, |quality |is |based |on |the |consistency |between |goods |a nd |services.
a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Moderate
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 D | efining |Quality
KEYWORDS: Bloom's: |Comprehension
6. Inspection |was |the |primary |means |of |quality |control |during |the |first |half |of |the |twentieth |century.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.02 |History |of |Quality |Management
KEYWORDS: Bloom's: |Knowledge
7. During |the |1940s |and |1950s, |after |World |War |II, |the |quality |of |products |was |the |most |important |priority |of |top
|managers |as |it |was |recognized |as |the |key |to |worldwide |success.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: |Moderate
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.02 |History |of |Quality |Management
KEYWORDS: Bloom's: |Comprehension
8. Although |quality |can |drive |business |success, |it |cannot |guarantee |it, |and |one |must |not |infer |that |business |failures |or
|stock |price |drops |are |the |result |of |poor |quality.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Moderate
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.02 |History |of |Quality |Management
KEYWORDS: Bloom's: |Comprehension
9. The |Six |Sigma |approach |for |quality |improvement |requires |increased |levels |of |training |and |education |for |managers, |and
|not |for |front-line |employees.
a. True
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.02 |History |of |Quality |Management
KEYWORDS: Bloom's: |Knowledge
10. It |is |the |r esponsibility |of |the |marketing |a nd |sales |department |to |learn |about |the |products |and |product |features |that
|consumers |want, |and |the |prices |they |are |willing |to |pay |for |those |products.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.03 |Quality |in |Manufacturing
KEYWORDS: Bloom's: |Knowledge
11. The |receiving |department |in |an |organization |ensures |that |the |delivered |items |are |of |the |quality |specified |by |the
|purchase |contract.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.03 |Quality |in |Manufacturing
KEYWORDS: Bloom's: |Knowledge
12. The |function |of |tool |engineers |in |manufacturing |industries |is |to |work |with |product |design |engineers |to |develop
|realistic |specifications.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.03 |Quality |in |Manufacturing
KEYWORDS: Bloom's: |Knowledge
13. The |inspection |step |in |manufacturing |should |ideally |be |used |as |a |means |of |gathering |information |that |can |be |used |to
|improve |quality |of |the |products |rather |than |simply |to |remove |defective |items.
| | | | | | | | | | | | | |
M. Lindsay | |
1. People |view |quality |subjectively |a nd |in |r elation |to |differing |criteria |based |on |their |individual |roles |in |the |production-
|marketing |value |chain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 |Defining |Quality
KEYWORDS: Bloom's: |Knowledge
2. The |transcendent |definition |of |quality |was |first |defined |as |the |goodness |of |a |product.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 |Defining |Quality
KEYWORDS: Bloom's: |Comprehension
3. According |to |the |product |perspective |of |quality, |a |smaller |number |of |product |attributes |are |equivalent |to |higher |quality.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 |Defining |Quality
KEYWORDS: Bloom's: |Knowledge
4. The |user |perspective |of |quality |judges |a |product |based |on |how |well |the |product |performs |its |intended |function.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 |Defining |Quality
KEYWORDS: Bloom's: |Knowledge
5. According |to |the |manufacturing |perspective |of |quality, |quality |is |based |on |the |consistency |between |goods |a nd |services.
a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Moderate
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.01 D | efining |Quality
KEYWORDS: Bloom's: |Comprehension
6. Inspection |was |the |primary |means |of |quality |control |during |the |first |half |of |the |twentieth |century.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.02 |History |of |Quality |Management
KEYWORDS: Bloom's: |Knowledge
7. During |the |1940s |and |1950s, |after |World |War |II, |the |quality |of |products |was |the |most |important |priority |of |top
|managers |as |it |was |recognized |as |the |key |to |worldwide |success.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: |Moderate
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.02 |History |of |Quality |Management
KEYWORDS: Bloom's: |Comprehension
8. Although |quality |can |drive |business |success, |it |cannot |guarantee |it, |and |one |must |not |infer |that |business |failures |or
|stock |price |drops |are |the |result |of |poor |quality.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Moderate
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.02 |History |of |Quality |Management
KEYWORDS: Bloom's: |Comprehension
9. The |Six |Sigma |approach |for |quality |improvement |requires |increased |levels |of |training |and |education |for |managers, |and
|not |for |front-line |employees.
a. True
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.02 |History |of |Quality |Management
KEYWORDS: Bloom's: |Knowledge
10. It |is |the |r esponsibility |of |the |marketing |a nd |sales |department |to |learn |about |the |products |and |product |features |that
|consumers |want, |and |the |prices |they |are |willing |to |pay |for |those |products.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.03 |Quality |in |Manufacturing
KEYWORDS: Bloom's: |Knowledge
11. The |receiving |department |in |an |organization |ensures |that |the |delivered |items |are |of |the |quality |specified |by |the
|purchase |contract.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.03 |Quality |in |Manufacturing
KEYWORDS: Bloom's: |Knowledge
12. The |function |of |tool |engineers |in |manufacturing |industries |is |to |work |with |product |design |engineers |to |develop
|realistic |specifications.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: |Easy
ACCREDITING | STANDARDS: | BUSPROG: |Analytic
DISC: |Creation |of |Value
TOPICS: DESC.EVAB.17.01.03 |Quality |in |Manufacturing
KEYWORDS: Bloom's: |Knowledge
13. The |inspection |step |in |manufacturing |should |ideally |be |used |as |a |means |of |gathering |information |that |can |be |used |to
|improve |quality |of |the |products |rather |than |simply |to |remove |defective |items.
